Banner Same-Day Care | Payson, AZ | State Highway 260 — Attraction in Payson

I sliced the pad of my left pinky finger and immediately sterilized the cut and applied a bandage. The cut seemed deep enough that I was worried it might need a stitch so I went to STATClinix to get an opinion. I was seen by Derek Ringers, PA, who noted that the cut had already sealed itself shut and would not need any stitches. During the prolonged wait to get shots and re-bandaged, the cut slightly reopened. Derek placed a small drop of 'super' glue on the cut for good measure and I was out the door. STATClinix then proceeded to bill my insurance $1,390 which included code 12001 for a minor surgery ($845) and code 99203 and 99051 which amounted to a $395 office visit. My insurance paid a small amount and STATClinix passed the remainder of the bill on to me for $1,150. For perspective, STATClinix offers a discount service to the uninsured called STATCLUB that is $50 annually to join and they advertise that a simple laceration would be $225 to treat. Furthermore, STATClinix offers occupational health services which would seem to fall under the Industrial Commision of Arizona Medical Resource Office which puts out a yearly physicians fee schedule. For 2018 the fee schedule for code 12001 is $104-$213 Versus the $845 they are billing me and code 99203 is $140-$197 versus the $305 they have billed me. Simply because I had insurance STATClinix found it acceptable to attempt billing for a minor surgery that DID NOT take place and also billed nearly $400 for an office visit. I attempted to call their billing office to see if there was an error and they refused to offer any help except a payment plan. At no point was I ever informed that my visit would be $395 and a drop of superglue, that was unecessary, would be $845.I am concerned that not only does it appear that STATClinix attempted to fraudently bill my insurance but is also trying to pass it on to me and how this affects...

This place is the worst. 2 years ago I was visiting payson and became extremely sick. I dragged myself to this place and was told I wasn’t sick, but because I wasn’t from here, “I was experiencing effects of the dry air”! Are u kidding me??? 2 days later I was diagnosed at the Christian Clinic (which is wonderful by the way) with the flu! It was too late for me to take tami flu at that point so I spent 2 weeks in bed. Then last weekend I went in again with my son who was running a 102.9 fever (only because it was the only option at 3pm on a Sat besides the ER) He was diagnosed with strep, with no swab or anything. But now we are out of state and lost some of his antibiotics, I called to see if the dr could call in a new prescription for us here. The receptionist said “no he can’t, he would have to be liscenced in each state to do that.” I asked to hold so she could ask the dr to be sure. When she came back she said sharply “he can do that, but needs the pharmacy address”. I had it ready and gave it to her, she said she needed the fax number, I said ok, looked it up and the website said the provider had to call and request fax number. She said “well then that’s going to take quite a bit longer, we are very busy here” I said, “well that’s what the website says, I am not trying to make it harder for u!” Her tone was sharp and rude. I told her that I didn’t understand why she wouldn’t try to help me, but instead tried to say no to me at every turn of the conversation. She said sharply, “no I didn’t”. I said, “in situations like these, where people need help, it’s nice to hear, “let me see what I can do.”Honestly I haven’t been spoken to like this in a long time! I think she was mad that I questioned her when she said the dr couldn’t call in an out of state prescription for me! I will never go back to this place! Seek help elsewhere if you want thorough care, compassion, or...

I would love to give you no stars but that seems to not be an option. This was my third time into this urgent care this month. First time I went in with my husband we were both sick. I was told that might information was up to date. They didn't need it. They took my husband's and updated his because he had not been in there a while. I go back after that. Maybe a week and a half later and there's a new girl and she tells me she needs to have it and I'm like okay. Well I just wasn't here. No, it doesn't matter. I go back into today less than a week and a half and they're asking me again for my ID and my insurance and then the rudest little nursing assistant comes up there and very rude. Disrespectful. Takes me back to the room. Doesn't tell me a number. She just says the last one on the left. Apparently there was one in the corner there room number three but she didn't tell me that so I walked by. She's like here ma'am. Then she goes over all my medication again. I'm nothing has changed. She was. This is the way the supervisor once it's done. Well if I were anybody I would go to a different urgent care because these people the doctors very nice. The ladies that front are rude. Disrespectful they will not take your care in mind. They don't care. So please help yourself and go to a different one. Oh and calling the banner customer service line will not get you anywhere. Apparently banner urgent cares are individually by themselves, but you can file if you get to the corporate customer service a complaint with that specific urgent care. Oh and I did ask for the manager supervisor told me that she's not in her name was Heather. I asked for it. I doubt that Heather will call me back and address this issue because I believe that the nurses and assistants...