Walgreens — Attraction in Peachtree Corners

I went to buy 4 products which I separated in 2 small orders.

One order was of two sunscreens which had tags for buy 1 get one 50% off... the cashier didn't want to honor this as she was ready to put them away under the counter because it wasn't ringing up the sale in her register.. I had to tell her a few times that I wanted the products and them to honor or verify the sale as the tags were there and I read them many times to confirm they were these products (which they were and the sale was on date).

So then comes a rude customer saying... this always happens, she's always doing this, I need to go, she's always holding up the line, I need to go (this was just my 2nd time there in about 4 months or so and I just moved here so in actually... all my life)... this customer was waiting for literally one minute and started his attitude. (But I said nothing back, I'm a very calmed and respectful person... it takes a lot to get me to respond to nonsense but he was starting to get on my nerves)

Then the cashier (with a bothered attitude) tells the other worker who had the card to void, change or authorize a purchase... he walked two or three steps behind the counter and looked as he was going to check the sale tags but didn't even leave the counter area and just said "I don't have time for this"... and told the cashier to process the sale with no friendly attitude either.

The cashier messed up the transaction a few times which then meant that this "manager" had to give his card to fix her mistakes. This cashier was not friendly at all.

I will not cause a scene but I know I have the right to be honored whatever sale they have, even more if it's an on going sale. It's NOT my obligation to leave an item just because they feel they don't have to do their job. No!!

For my second transaction of 2 items, she didn't even wait for me to hand her my $20, she just took it from the counter (almost under my purse) and after she had it in her hands, she asked "you are going to pay with this right?"...

At the end.. I said thank you a couple of times (just to be courteous, even if she wasn't) when I was putting away my change and she didn't even respond until I looked right at her eyes waiting to be attended with good customer service and when she noticed me looking at her then she responded with something...not even understandable and with no serviceable/ politeness tone at all.

Ohhh... she didn't even let me put my change back in my purse because she had already called the next customer to pay... where was the social distancing there?! Mind you, I had my son with me too. It was rude and unpleasant to buy just 4 items in this store. I don't even want to think of the customer service if someone has to purchase a small grocery or various products from this store.

Walgreens, you can do better... get rid of any worker that doesn't know how to attend a customer with respect. They are not giving any service, they are just...

Do better! In preparing for a business trip, I had to stop into Walgreens and pick up a few items. While there I saw that there was a two pack of deodorant on clearance from $20 to $5. When I read the label the description and code matched the item, so I took it upfront to the register. When the cashier read my total to me, it seemed high. When I asked her how much the deodorant was, she said $20. I asked her to check again because I told her the tag said it was on clearance for five dollars, at which point she told me that was impossible. I asked her if she wouldn’t mind taking a look with me and verifying what I saw. She begrudgingly came around the counter as she continued to explain to me that it was probably in the wrong place. To her surprise, it was exactly as I told her and she took the tag and the product back up upfront. she then told me she couldn’t change the price and needed a manager, who was on break The cashier next to her proceeded to go get the manager who walked in and she too, said, no, it must be incorrect, without even looking at the tag. Then, they finally decided to look at the product number, and realized in matched. The cashier then started to explain to the manager, why she couldn’t change the price because of loss prevention. For those that don’t know, loss prevention is another term for theft, often occurring as a result of people switching tags with lesser prices. At this point, my patience was wearing thin because these two women, one clearly more mature than the other, we’re behaving as if I was in someway trying to cheat them over deodorant…....

This is for the Pharmacy only..... I've never seen rudeness until I experienced the pharmacy staff at this location. Personally the Pharmacy manager Benjamin Seagron who I spoke to today. I called after having a major surgery asking questions on what I need to do to get a reimbursement on my medications that I have never been charged that amount for. I've been a member of the pharmacy for over 4 years and mother heard the conversation and asked Ben to slow down because he rudely tried to rush me off the phone without giving the details I needed to submit the documents for a PA. First I was never called or text as normal to pick up my medications. I also asked at the time of drop off could someone call me with the pricing for my medications and no one ever did, my partner had to get them for me and they didn't even explain that I needed a PA. I'm a manager over a Primary Care office and I would never make my patients feel the way Ben did today being that it's really sick patients in need of care. I don't like how he also huffed and puffed at me like it's not apart of his job to help a customer. I'm very disappointed on how I was treated and you guys need to have a reteach on how your employees should talk to customers. Benjamin should not be overseeing anyone in the field of medicine with that attitude. I will be seeking out to Corporate in regards to code of ethics. This is not the first time he has seemingly not like his job or friendly with customers. This is sad you have someone working for you acting...