Men's Wearhouse — Attraction in Pearland

An expensive lesson learned. On Friday I bought 2 suits, 2 ties, 3 Calvin Klein Infinite Non Iron shirts (I love them) and a new tie rack. I went home and washed up 2 of the shirts excited to wear them. The tailor and salesperson measured me and made sure I got the right size. Tuesday I put on my newly washed and dried shirt. It surprisingly shrunk!!! :( I was dumbfounded, I dried it on normal and looked for a clue on the shirt that I did it wrong. I didn't find anything. I looked up the return policy for Men's Wearhouse and it said this, "It's not you, it's us. If you are not completely satisfied, you may exchange or return your purchase within 90 days from the original date of purchase." I thought okay, I will exchange the shirts because they are excellent and worth the $60 price tag. I went back to the store Tuesday night to pick up my suits that had been altered. I brought up the shirts and that they shrunk and would like to exchange them. He said he wouldn't accept them. I mentioned the return policy and he said, it is the manager's discretion. I asked if he was the manager and he said yes. He told me I needed to dry them on low. I said there was nothing to indicate that I was to dry them on low. He said there is a tag that says dry on low. I went to the new shirts to look for the tag and still didn't see it. I saw dry promptly. Please look at the picture below, he said, "do you see the little square with the 2 dots in it, that means dry on low." I said I would have never guessed that, would you have? I saw dry promptly. I circled in blue what he was pointing out, (in the picture below). Well, I didn't make a big dramatic show, I just took my 2 suits and told him I was very disappointed in how it was handled and wouldn't be back. He did offer that I could buy the shirts again for $36 each, instead of the $60 price tag. I just couldn't do it. I also found out that when you look up the Men's Wearhouse return policy you will find out as you keep digging, that what I saw referred to anything bought online. So it was an expensive lesson learned, regarding the square with 2 dots and that I should buy online if at all possible and not in the store, definitely not the Pearland store. I want to add that the manager wasn't rude, just matter of fact. I have a choice where to spend my hard earned money and it...

This evening is such a let down with the lack of customer service received this evening verse the outstanding service we received from Lupa on Saturday. This evening, we had to ask for assistance. A tall man named Bradford, store manager walked right past us. As I asked excuse me twice before he even acknowledging me. I said can we get some assistance or directive? His response....Did you check in? My reply where? That's what we don't know is the where and the who while waiting. Need I mentioned that they do not have AC in here. The QR code that Mr. Bradford pointed too was not able to be pulled up. Finally we were acknowledged by Terri who stated " I will be right with you ". Before she could assist, Lupe saw us and came right over and started to assist. When I asked who was the leadership here because I absolutely wanted to complain. Mr. Bradford then came to where I was and being to ask what was the issue and then proceeded to tell me he was the manager. I said I am going to be reporting the lack of customer service this evening, he then began to tell me that he only had 3 people here I said I understand that but at least acknowledge your customer especially when we have been waiting for help with no directive and the store is hot. He then goes on to say that yes I'm dealing with the air issue, short in staff and we have customers. I'm trying to put out fires. He did apologize, but as I mentioned to him, as a leader myself his issues here are not the problem of mine. Acknowledgement goes a long way. Thank you to the ladies that stepped in.. and to Mr. Bradford I hope you get the support that you need so that your energy doesn't rub off poorly...

I came in last Wednesday to quickly get a suit. I explained that I needed to be at a wedding on the 10th. I got fitted and the guy said I need alterations and also that the correct size coat needed to be ordered and would be there within 5-7 days. Everything was fine. I even called afterwards to confirm about the alterations and he said the alterations usually take 1-3 days but if need be they could do it the same day.

I came in today and the same guy was saying they aren't doing any alterations this week. I explained to him that isn't what we discussed last week he said, "what I told you last week doesn't apply to this week". He also told me they are backed up because of prom. I then asked why I am not at the head of the list if that is the case? and he said they don't have a list. I don't know how you can be backed up but not have a list of any sort. It just didn't make sense.

I ended up speaking with a manager and all of the sudden I was accommodated by other associates. The alterations didn't take long but I was charged for them when previously I was told they would be free but it was only $17.

These guys operate like used car salesmen.. they just want to make the sale and get you out the door and will tell you anything to do it. If you are strung on money go...