Sakura — Restaurant in Pearland

In the past we came here often with our family of 6. Sakura was our usual birthday celebration spot. But the last 3 visits have been bad. Today we left before being seated. Service here has deteriorated to the point of being unacceptable. We arrived at 115 on Sunday with no one waiting to be seated. We were told that there would be a 10 min wait for hibachi which we could handle though it is tough with a hungry young child. The table was empty after 15 min. It took an additional 5 min to clean. Another party of 3 was seated who arrived after us were seated ahead of us elsewhere. Fine. We waited another 15 min. Still no table. After 30 min a party of 5 arrived. The restaurant wanted us to wait till their whole party arrived to be seated. Usually the hibachi tables seat 8 and we don't mind sharing the table as often happens but beyond 10 patrons they are crowded. I asked the hostess why we had to continue to wait. She said they were adding more chairs to the table. I told her we had waited over 30 min and that the table would be crowded. We were told that they would charge us $20 extra for a private table. After waiting 30 min with no one else waiting and then being told we would have to crowd together (with a young child) or pay extra, we had enough. I told them we are leaving. They went to call the manager but only after another several minutes he came out but by then we had decided that we had waited long enough and still were not seated. The last 3 times we felt that they made us wait to pack the table even when they are not busy. They had said once before that if we wanted a private table there would be an extra charge but a waiter who liked serving us told them to seat us and not delay longer. The restaurant clearly is more concerned about money than the customer. I feel they have forgotten that good service and good food make a restaurant successful not overcrowded tables with unhappy customers. They have lost our business. We went to Shogun across the street that day. We were seated immediately and the potions were significantly larger than Sakura. The host even asked us several times how the meal was and if we needed anything more. I think we will be taking our business there from now on. Save yourself the disappointment don't...

This evening we went here after field day all day with my Son. There was another couple that was seated with us. I was dressed in Victoria secret sweats and my husband in a Polo sweater very casual. They were very kind and dressed for a dinner date. You could tell the chef came out and pretty much ignored us the whole entire time he gave them way larger portion sizes, and because we shared a meal because My Husband was not hungry, and My Son had just eaten McDonald’s. I was asked how did I want my steak and that was it. He was too busy making private arrangements for private dinner. I myself, worked in the fast food industry and the food industry when I was young. I know that the guy was trying to get a big tip from them because he thought I guess they had more money because they weredressed up and we only ordered one meal shrimp and steak. They ordered shrimp steak, lobster, and lots of alcohol 🍷. We don’t drink alcohol at all. In the end, we are the only ones that tipped him they had absolutely no intention of ever tipping the man! As well as the waitress, the other couple has brought drinks immediate as soon as they ran out our waitress we had to track down, chase down, hunt look everywhere for to get a Coke. just because I’m not an alcoholic and just because I wasn’t dressed in heals I was treated very unfairly. The other couple received way larger portions, and he made the food to their liking and gave them like almost all the vegetables because the guy asked for all the vegetables. The Chef Even returned to give his number For a private party the funny thing is that My Husband was wanting to hire the guy to cook for him and I told him absolutely not after the way he treated us. You all must do better! Stop stereotyping people! Sho Gun it is! I tipped 75 percent of my order I hope this is a very valuable lesson treat everyone with dignity and respect. Millionaires don’t always wear suits sometimes they have children, and wear Victoria secrets, & polo. Otherwise my son enjoyed the show he’s 6 and was ignored too! We had to ask him to do the rice toss with our son, which he tried once after trying 3-4 times with other couple. I’m sure he enjoyed it more than they did. What can I say it’s about money and stereotyping people...

My last and final visit to Sakura was 9/20/2024. I was very disappointed to the point of disgust and will never return. I took my grandsons out for dinner with my son joining us later. We have celebrated birthdays there and had dinner throughout the years many times. On this occasion the restaurant was not as clean as before, first red flag of many that night. There was HAIR in my grandsons salad, we should have just got up and left then. The waitress rudely stated "what, do you want me to remove it" I replied " no you need to bring him a fresh salad". My grandson who is 13 and of course knew that this was unacceptable was clearly confused by this interaction. I ordered the 4 piece vegetable spring roll and received 3. I again asked the waitress about my order and was told "the rolls are bigger so you only get 3. I, in response stated what was listed on their menu, the waitress then went on to say again very rudely that "the owner made the change, can do whatever they want and the menu doesn't have to say that". I had her remove them. I ordered my son a margarita before Happy Hour ended and was still charged full price. Then we were up charged 2.50 for choosing fried rice for 2 hibachi meals. She asked if we wanted steamed or fried rice, there was no mention of an additional charge by the server at all. We were asked is another family could sit at our table and we said yes of course, its Hibachi. The server then charged that party of 3 and my party of 5 with 18% gratuity each, as if we wouldn't catch that on our receipts. We had the charges taken off because that fee applies to parties of 6 or more. This experience gets 0 stars from me because hair in the food, up charging for items an d absolutely...