Crafty Crab — Restaurant in Pearland

I visited the Pearland location on the evening of 11/13/24, arriving around 9:05 PM. Upon entering, I noticed a note indicating that dine-in service stops at 9:20 PM, which I found understandable. I was promptly seated, and while the service was initially okay, there was some confusion among the staff, with our waiter seeming hesitant to take our table. Despite this, he eventually provided good service, informing us that the bar closed at 9:20 PM, even though the restaurant itself closes at 10 PM. This was not a major issue for us.

My partner and I ordered drinks, which were excellent, along with an appetizer of French fries that arrived hot and fresh. I was looking forward to enjoying a relaxing seafood dinner after a long week, especially since I had just received my paycheck and was excited to dine out. Unfortunately, my experience was ruined when all entertainment in the establishment was abruptly turned off around 9:20 PM, including the TVs and music. There were at least 5-6 other tables of guests present, and many of us voiced our dissatisfaction out loud, but nothing was done. The servers seemed to find this amusing.

When our food arrived, I expressed to our waiter that I would appreciate some background music or TV while dining, especially since my meal cost $90. By this time, it was only 9:30 PM, and there were still other paying customers in the restaurant. The waiter explained that the manager had ordered everything turned off and that he couldn’t do anything about it. Feeling frustrated, I requested our check and asked to have our food packed to-go, as the atmosphere had been completely ruined.

When I asked for the corporate contact information, the manager, Micah, came to address my concerns. The conversation that followed was neither professional nor helpful. When I explained the issue, Micah claimed that it was the host’s responsibility to turn off the entertainment, even though the host had previously told me it was the manager’s decision. This inconsistency was confusing, especially since the host was right there wiping menus as we were leaving. Instead of addressing my concerns, Micah questioned how often I visit this location and emphasized that their policies differ on weekends. This felt irrelevant and dismissive, especially when I mentioned that my previous late-night visits did not have this issue. Her response made me feel as if my request to have the entertainment turned back on was unreasonable, and I felt invalidated as a paying customer when she said, “You can still eat.”

To make matters worse, as my partner and I were leaving, we overheard staff in the back loudly cursing about “not putting up with that shit.” This level of unprofessionalism was shocking and made the situation even more...

This was our first visit celebrating a bday. I was very disappointed in the service the atmosphere and food!!

Upon arrival we checked in and was told our wait would be 50 minutes for a party if 10. We got a buzzer that the table was ready about 20 mins in and the male hostess was argumentative tell me I said a party if two. No I didn’t you told me 50 minutes for a party if ten. He grabs menus and leads us to the dining area and the turns around and say to our party. I didn’t tell y’all to follow me! Wow, we were shocked and like ummm you did and so did the female hostess at the kiosk. He took us back and made us wait about 1 minute then sat us in the middle of the dining area. (Ridiculous and embarrassing)

We sat for about 10 minutes with no waitress and watching other tables around us searching for servers as they continued to pass by tables with no communication. Finally our waitress comes Renee.. writes her name on the table and takes drink orders. She is taking our food orders and yells out to the buss boy literally screaming across the dining room to aka him to take things to other tables and cash out other tables. (Her tables). Wow! Shocked is all!!

We place our food orders and it’s brought out by the rude hostess (male) and he servers everyone like nothing ever happened… ok we listen we don’t judge!

Food comes out in hot ballon bags as we ordered boil bags. Corn cold potatoes hard and they are the red ones!! Their levels of spice was not one point! I was very disappointed in our first experience!!

Time to checkout. We waiting for at least 15 minutes cuz we never saw our waitress again! I asked the buss boy if he could locate her because we were ready to check out. He found her and she came and asked how we were ere paying and we gave her cards and receipts. A whole different person came back with our cards and receipts we never saw our server again. Okkkkk

It was a very chaotic experience and as you can see we were not happy with our visit. I hope that this review is reviewed as what can we do to get better vs a bad...

I visited your restaurant on 17 of May after a long hard day of work. I usually enjoy the food and restaurant but this time it was disappointing. I am hoping that they would keep their restaurant integrity intact and take action regarding the bad dining experience I have had.

I have always considered this restaurant as one of the best seafood restaurants in Pearland, Tx. However, the whole experience was ruined when my card was charged twice as an error made by my server Jailah P.

I suppose you can imagine my disappointment when i found out my card was charged initially in error for $137.95 instead of my original bill in the amount of $58.99. Upon speaking to the waitress (Jailah P) and the Assistant Manager (Kevin) I was told the charge of $137.95 was voided and will be placed back on my card within 5-10 business days. Moreover, this does not change the fact that my card was charged $196.94 instead of the $58.99. This has put my financial responsibilities in jeopardy.

After discussing this with my husband, he asked me to return so he could speak with the manager himself. When he spoke with Kevin (Assistant Mgr) he offered me ONLY 10% off my future order. We asked Kevin if he could speak with someone over him. Kevin left and retuned stating he’d spoken with his General Manager (Ms Kathy) about the incident and she had no plausible explanation as to why she’d ONLY offer 10% off a future order instead of comp’ing a meal or offering a larger discount for the inconvenience.

I am looking forward to hearing what you can do better than 10% and that you have taken the necessary steps to maintain your reputation and customer...