GameStop — Attraction in Pembroke Pines

I have been to this game-stop multiple times and EVERY TIME I come in to this store it seems like the employees here are incapable of doing two things at one time. I started coming to this store for the convenience of it being so close to my home however, the terrible customer service and overall lack of any kind of professionalism from EVERY employee I have encountered here has made me flat out refuse to go into this store for anything. SSEVERAL TIMES I HAVE COME IN AND WALKED OUT WITHOUT BUYING ANYTHING after waiting for for 10+ minutes behind ONE other customer while the goofy brown haired stoner employee is chatting away on the phone and MEANWHILE, there are 1 or 2 employees perfectly capable of taking over for him just kind of hanging around the store and seem indifferent to the whole "job thing". SOMETHING SIMILAR HAS HAPPENED EVERY SINGLE TIME IVE BEEN TO THIS STORE!!!! DONT EVEN WASTE YOUR TIME COMING TO THIS LOCATION!!! THE PRICE OF GAS TO DRIVE TO A DIFFERENT LOCATION IS WORTH NOT HAVING TO DEAL WITH THE DEAD BEATS AT...

Placed a online order for hollywood their website put it to this store. I called and called and called so many times nobody picks up. And customer support over the phone is horrible and the wait time is atrocious . Do yourself a favor and never ever ever I mean ever spend your money here. Why pay them to give you a hard time? Why are you going to pay to be inconvenienced? If you're gona pay a company the least they can do is help and try to make the experience less of a hassle. Instead this company makes it extremely difficult aggravating and just not worth the time wasted. I spend 3 hours trying to fix the issue myself online. Calling paypal. Trying to refund the online order that was sent to the wrong store. That's 60 dollars of time I could have just went to work and made the money. Ordered on amazon and call it a hassle free day. Yeah I hope gamestop goes out of business they clearly dont...

Extremely Disappointed with the Service

I had a very unpleasant experience at this GameStop location due to the behavior of the manager, Luis. I was trying to purchase a new game, but he attempted to sell me an opened copy while insisting it was “new.” When I declined, he sarcastically offered to “make it look new” by putting it in a clear plastic bag and sealing it with tape—completely unprofessional and unacceptable.

When I asked for his full name to report the incident, he sarcastically replied, “Luis the manager,” as if mocking the situation. His entire attitude was rude, dismissive, and disrespectful.

As a paying customer, I expect honesty, courtesy, and integrity—none of which were demonstrated here. This experience has made me reconsider shopping at GameStop entirely, and I certainly won’t be returning to this location. I hope upper management seriously...