The first thing the person tells us is that they will control whether or not you get a hint or not. If this is the case, I feel like it should be clearly stated on your website. We have done over 100 escape rooms and not one has ever told us they decide when/if you get a hint. Typically, if you get out in 3 or less hints and whatever time, you go on a leaderboard. I feel like if we controlled our hints, this would have gone much smoother and been a good experience for us. We wasted a good 20 minutes out of the game stating we really did need a hint, only to be ignored. If we had that 20 minutes of time back, we would have gotten out with plenty of time to spare as we only needed about 10 seconds longer and would have gotten out. They had all the rooms dark so you needed a flashlight but only provided one flashlight for 4 people. We were told some things get used more than once, but it was really only 2 things used twice so we wasted more time trying to reuse things that didn't need to be reused. One of the hints was so light that even with the flashlight you could barely see it. All of these things combined along with the ignored requests for a hint made it almost impossible to get out of the "easiest" room they have. I think a lot of these escape rooms forget that these are supposed to be challenging but fun. Seems like with many of them, they are intentionally trying to make it so difficult that you have to come back twice to get out of the room. Not impressed.