Anytime Fitness — Attraction in Phoenix

First I came here twice and no one was there to sign me up, answer questions, take a tour etc. Guy in a security uniform said to me "no one showed up to work today". I called corporate office(franchise). They told me I would get a call back within 2 days from the franchisee. Guess what NOTHING. Called corporate again 3 days later. They said the same thing and would have someone call me back. Then I got a call from a different location offering to sign me up and I can come get the fob for the Central and Dunlap location. I found that inconvenient, so I waited a few more days. Tonight I go in. A young guy in a hoodie was sitting in the office marked Manger. I asked about gatting a membership. He handed me a laminated piece of paper and said this is what we offer. I asked him how much it was to buy an entire year or two in advance. He didn't answer me directly but instead pointed at the sheet and said "that's what we got". He was obviously busy looking at stuff on the computer and didn't want to answer my questions, let alone give a tour?! I said thank you for you time and went a mile away to sign up at Planet Fitness.

I wanted to sign up at Anytime Fitness because I could actually walk there. They should close this place down and save themselves some money. It will close anyway with the management team they have. I hope someone reads this who can...

Okay so here's my review after 5 days. This gym is small, really small. There is only one power rack which is the only station for barbell squats, or barbell presses of any kind. It should also be facing the mirror to make it easier to check form during squats. There is an angled Smith machine as well, which in my opinion should be replaced by another power rack. Also a little disappointed in the 7 day trial in that it's only during staffed hours. With it being so small there is only one station (other than treadmill/ellipticals) of anything and only one Olympic barbell, so if someone is using the straight bar for deadlifts, etc. you're waiting even if the rack is available. The best thing (maybe bad if you're the owner) I noticed is I went during what is normally "prime time" at most other gyms and it never once got busy. I may or may not join this gym. I've tried LA Fitness, Mountainside Fitness, and here. While I live closest to this gym, depending on costs, I feel there's more value at Mountainside if costs are the same. $38/month at Mountainside, I am awaiting an offer...

Bad experience with the billing. Last November 2022, I created an account and had a firm agreement with the employee that the membership would last one year. I explicitly asked multiple times if there would be additional billing after one year. The answer was no. He stated all necessary forms were completed to ensure I would not be billed after the 1 year was up. I explained that this was important because I was likely moving outside the area and I did not want to deal with additional billing. Again we had multiple verbal agreements that everything was in place to not be billed after the first year. Now it comes November 2023 and of course I am getting billed. I called the gym directly a few minutes ago. Apparently, they are missing the "Un-auto enroll form" or something along those lines. I am being told it is my responsibility to have completed this form although I was told i completed all necessary forms one year prior to ensure no auto enroll. Although it is just 40 bucks a month, the whole situation is incredibly disrespectful and demonstrates immoral...