Via Delosantos — Restaurant in Phoenix

I want to start by saying I have heard good things about Via Delosantos. My husband and I went out to dinner here on a recommendation. The 2 of us have lived in the sunny slope area for about 9 years before moving out of the neighborhood this last year. I never once stopped in, until recently. Which is strange because I frequent a ton of sunny slope businesses. When I finally did visit, it was meet with MAJOR disappointment. I ordered chicken tacos with beans and rice, which I will say was quite good and the only reason this establishment gets a 2 star rating. My first big issue was just how incredibly hot the bar area is, it was so over crowded (would normally not be an issue) and uncomfortably hot with little to no ventilation. It was awful so we decided to sit down at a table to eat. While I was waiting for my table I had to listen to a staff person argue with a young girl about if she had put guacamole in the bag or not. It was cringe worthy, how unprofessional to argue with a young kid who was being polite and just asking for her guacamole. How about just give it to her and not try to make it out as if she is a criminal stealing your precious guac? Finally we sit down and we order a pitcher of margaritas, because let's be real, it's why I'm here. I get the margaritas and let me tell you, it was hands down the WORST margarita I have ever had. It literally tasted like dishwater with a splash of triple sec and tequila. I was so put off I thought maybe the first pour was watered down so I tried my best to drink half and refill it. Only to be even more repulsed at the taste. I asked for some limes and just started squeezing them into my glass to try to save my drink. My efforts were met with defeat. My margarita was still awful. I looked around and saw other pitchers of margaritas and they looked darker in Color than mine, maybe mine was watered down? Not sure, but I know I am not about to try to complain to someone and get ripped a new one by some lady in the front after I saw how that poor girl was treated. So my husband and I ended our dinner early.

Over all, if you want Mexican food, just go somewhere else. There is equally good food at other Mexican restaurants. This place has little going for it to make it somewhere you...

They lost 2 good customers that have been coming there for yrs.i came in with my diabetic alert service dog this morning.we were the only customers in the place as they had just opened.then it happened we were refused service and asked to leave because of my dog.i repeatedly explained this is a service dog.my dog was laying on the floor next to our table as he is very well trained and mannered.first person to deny us was the server.the second person claimed to be the manager however she refused to accept responsibility for asking us to leave when I asked her to put in writing that u refused myself and service dog service.she refused then sent the cook out.he asked us to leave.he also refused to sign my document stating we were refused service.they demanded to see certification papers which r non existant nor is required by law to have.i believe there ignorance of the law concerning service animals is to blame along with the fact they had just opened and i dont believe they were ready to cook two meals so they used my dog as the way out.jimmy owns the place and will be hearing from atty gen.office as well as aclu as his employees actions were completely against the law concerning the disabled.anyone else that want to know laws concerning service animals go to aclu website . There is no certification no tags no vests required to prove he is a service animals nor can they ask for anything.law states u can be asked 2 questions. 1is he a service animal 2 what service is he Trained to provide.anything other than...

This place was BAD lol. I came in a few weeks ago with an understanding that I wasn’t going to get authentic Mexican food. In fact, I came in search of something Americanized. As someone who’s grown up with the real deal, sometimes you just want to dip a chip and drink a margarita in a place where you know some of the clientele pronounces the ‘L’ in tortilla. Authenticity was not my concern.

What did concern me was the undercooked tortilla on a clumsily made chimichanga. So clumsy, the chicken wasn’t fully shredded and tasted of the poorly seasoned water it was boiled in. The margaritas were poor quality lime waters in a sad salt rimmed glass. It was all just so lazy.

To top it all off, there was no music playing in the dining area. Just the screech of metal on ceramic and low chatter. It was like gathering to eat after a funeral for someone you didn’t know that well.

I invited my partner and my roommate. Felt bad about the weird experience so paid for everyone which didn’t hurt my wallet one bit in case you needed an iota of saving grace.

We should’ve went to the bar area when offered by the hostess when we first arrived because it sounded bumpin’. Or maybe we should’ve just...