lash & laser — Attraction in Phoenix

From the moment I stepped into Lash & Laser I was captivated by the luxurious ambiance and the promise of enhancing my natural beauty. This hidden gem of a lash salon and spa has surpassed all my expectations and has become my go-to destination for all things beauty and relaxation! The moment I walked in, I was warmly welcomed by the attentive staff, setting the tone for a truly exceptional experience. The salon's chic and contemporary decor, combined with a serene atmosphere, instantly relaxed me. As a lash enthusiast, I couldn't resist trying out their signature eyelash extensions. Katie's expertise and precision were evident throughout the process. Not only did she take the time to understand my preferences, but she also provided valuable recommendations that perfectly complemented my facial features. The result? Absolutely stunning, voluminous lashes that looked effortlessly natural.This eliminated the need for mascara - a true time-saver in my daily routine! Besides lashes, I was tempted to explore more of their services, and I'm delighted I did. Their brow shaping and microblading services were impeccable. I bought this as a birthday gift for my sister. The skilled brow artist shaped her eyebrows to perfection, expertly framing her face and enhancing her natural arch. As for microblading, it was an absolute game-changer! The meticulous attention to detail and artistry created feathery, realistic strokes that transformed her brows into a work of art, lasting far longer than any temporary solution. Not limiting myself to the eyes, I also indulged in a rejuvenating facial that left my skin feeling nourished and radiant. The aesthetician's gentle touch and personalized approach ensured that the treatment catered specifically to my skin's needs, making me feel pampered and cared for throughout the session. I've done hair removal as well and the laser hair removal service at Lash and Laser is nothing short of exceptional. I had been contemplating laser hair removal for quite some time, and their highly skilled and knowledgeable technicians put all my worries at ease. The process was surprisingly comfortable and efficient, and the results have been life-changing! Say goodbye to endless shaving or waxing - with each session, the hair growth diminished, leaving my skin smooth and silky. I can confidently say that this is the best investment I've made in my beauty routine. Additionally, my journey at Lash and Laser didn't stop at hair removal; I also embarked on a life-changing weight loss journey with their expert guidance. What truly sets Lash & Laser apart is the exceptional service and hospitality of the staff. They exuded professionalism, expertise, and genuine warmth, making every visit feel like catching up with friends. They were attentive to every detail, ensuring that I was comfortable and relaxed at every stage of my journey. I must also mention the convenient online booking system, which made scheduling appointments a breeze, even during busy periods. The ease of booking coupled with the exceptional service made Lash & Laser my top choice for beauty and relaxation. In conclusion, Lash & Laser is a lash salon and spa beyond compare. With their top-notch lash services, stunning microblading expertise, and a range of other beauty treatments, they have elevated my self-confidence and beauty to new heights. I am beyond grateful for their remarkable team and their dedication to creating an enchanting experience for their clients. For anyone seeking to enhance their natural beauty and indulge in a luxurious escape, Lash & Laser Spa and Salon is the ultimate destination. Without a doubt, I wholeheartedly give them a glowing five-star rating and eagerly anticipate my next visit to this glamorous oasis of beauty and relaxation. Thank you, Lash & Laser, for making me feel like a true beauty queen! ...

Before I start this review, I want to point out that this review is for Kelly, and that I have not had my lashes done by anyone else who works at the salon.

I found this lash place on groupon, and decided to try it after seeing some other people's lash extensions. I did some research and saw that a seductive lash had "so-so" reviews, but most of the bad ones were based on scheduling, so I went for it anyway. I booked online and was given Kelly as my lash girl.

On the Friday before my Monday appointment, she texted me to ask if I could come at 11 instead of 11:15. I couldn't, and texted her back saying that and asking if she had other availability that day so maybe I could move my appointment around and be flexible. She never texted me back.

Upon arriving at my appointment, the studio is cute and she was nice. I wouldn't say the process was painful, but it wasn't exactly pain-free either. Multiple times she either poked my eyeball with her little tool, or got glue in and/or around my eye, so that my lashes were glued together (top and bottom) in multiple areas. I asked a friend if this was normal and she said she's been getting extensions for a year and that has never happened. Kelly had to pull to get my top and bottom lashes unstuck. It wasn't exactly pleasant.

That being said, I left my appointment loving my lashes- how can you not, lash extensions are amazing and they definitely didn't "look" bad. I did notice after about a week they started to overlap, fall sideways, etc... but I thought this was again, normal. The groupon included a free fiil, so I decided to go back to Kelly one more time. It was the same, poking me with the lash tool, lashes glued together, etc. I decided to try out a different lash girl the next time.

SO last week i went to my lash fill appointment with a new girl who was a recommendation from a friend. Upon seeing my lashes, she said she would not be able to do a fill. She pulled one of my lashes off, and showed me that I had FIVE lash extensions glued together, and then glued to ONE of my natural lashes. The new lash lady was appalled and told me she was not comfortable doing a fill, as my lashes already were or would be damaged from all the weight from the prior lash extensions. Natural lashes are not strong enough to hold 5 lash extensions, and will cause them to break. She recommended I get the lashes removed and then start over with a brand new fill. Now, I was of course happy I went to someone who knows what she is doing and was looking out for my lash health, but I'm extremely mad due to the following...

I was getting my lashes filled for a wedding in which I am the maid of honor. Since I have to get the lashes off and start over, I will not be able to have the lashes on for the wedding. This is a big event, and something I would have actually wanted lash extensions for. I had to pay money to get the lashes removed, when it wasn't actually my fault and/or that I wanted to get them off- only that I had to, due to the fact that I had groups of 4 or 5 lashes glued to each of my natural lashes. I now have to pay even MORE money to get another FULL set, when I only should have had to pay for a fill. 4, My natural lashes MAY be damaged from the weight of my last extensions.

I typically do not write terrible reviews, but it is not ok to do such terrible work on someone, that could cause damage to their natural lashes. Lesson learned for me, I will be asking more questions next time.

As a note to the salon, please do not call text or message me. I am not interested in...

Purchased a Groupon as an introduction to this business and cavitation and did not receive adequate service. The Tech (who I will not name) was nice, but I did not receive a consultation (as indicated on Groupon) and did not receive the service I expected. When I expressed concerns to the tech, she advised me to reach out to the owner....who was not at all helpful. They never answer the phone and only communicate via text which is not good customer service. As an entrepreneur and customer, I would not recommend this business because of the unprofessionalism and lack of customer service. They have not provided the services I paid for.

Edit for response: As I stated the owner is extremely unprofessional and lack customer service etiquette. I purchased a Groupon for 8 cavitation sessions and only received 2- 10 minute sessions, when the website books 20min sessions. So please don't lie and say I redeemed half. I reached out to you when I was there for the 3rd session, which is when I brought my concerns to the tech I was working with and she advised me to reach out to you which I did. Because a 40min drive is not worth a 10min session, especially when the website books 20min sessions which is what I expected to receive. And again, I never received a consultation so nothing was explained. Instead of typing back and forth with customers, you should try being a professional business owner and call a customer to provide clarification, but instead you choose to text and lie in review responses. Regardless to what I paid for the service, I paid the price as advertised, therefore I should not receive inadequate service simply because I used a Groupon voucher. People purchase Groupons as an introduction to a business or service, and you as the owner should want to ensure customers (Regardless if they received a discount) have a...