Camelback Toyota — Local services in Phoenix

UNETHICAL DEALERSHIP – Avoid at all cost Believe the bad reviews. They just want money pushing services & add-on’s that are not needed and don’t take ownership of their work. They damaged my vehicle during last service visit and refuse to reimburse me $800 for the cost to repair. The way they have handled what should have been a very easy situation to rectify has proven that they do not care about their customers. They could have offered me a credit towards future services and that would have solved the problem immediately but instead they chose to give me the runaround right off the bat. I have had all maintenance done on my 2020 Rav4 at Camelback Toyota for the past 3 years since I purchased certified used with 10,000 miles. Car now has 50,000 miles so they have done 7 of the 9 lifetime oil changes it has had along with some other recommended services. The last oil change they did, they over torqued the oil drain plug stripping it so when I brought my vehicle in 5,000 miles later to a different Toyota dealership the plug was able to be removed but not replaced causing me to need a whole new oil pan. I tried reaching out immediately to Camelback Toyota and could not get a hold of anyone. My vehicle was on the lift with no oil and unable to drive. I was waiting to see if Camelback would want to have my vehicle towed there to fix it themselves but the service manager would not return my calls. After 5 days of paying for a rental car I decided to have it repaired where it was.

For the last 2.5 months I have been trying to get reimbursed by them $630 for the oil pan and $125 for the rental car. I finally spoke with Service Manager Damian and he told me if I had brought it back they would have coded a claim for my platinum warranty to cover it. I reached out to warranty and they said they would not cover and that the dealership is responsible to fix. They transferred me to Toyota Brand Engagement for help who then contacted Camelback General Manger, Service Manager and Customer Service managers on my behalf. None of them reached out to me but lied to brand engagement saying they had. Damian is now ghosting me, not returning messages I leave, the operator lied to me and said he did not have a voicemail to transfer me to even though I was previously transferred to his voice mail. Brand engagement escalated my case and reached out to Camelback again. I finally got to speak with Jimmy Oh who gaslit me saying it could not have been their fault as they have special equipment that torques to spec but if I would have had it towed there they would have fixed it. I told him I would have if anyone called me back but could not keep paying rental car fees. He offered me $400 but I refused as they should take full responsibility since their technician screwed up. I asked him to call the other dealership since he is adamant they are to blame. He said he would but never did. I reached out to the service advisor there and confirmed they never heard from Jimmy. Called Brand Engagement again and was told they were standing by the dealership and couldn’t help me any further. I asked to speak to a manager and they said one was not available but they would have them call me back. Never heard from them again either. Unrelated or maybe not. At the last maintenance visit Camelback did (when they screwed up the oil pan) it was also time to do service on the Hybrid battery. Ever since then I have noticed my MPG has gone from 36.4 down to 32.4. That’s a 4 MPG drop in only 6 months. I am inclined to wonder now if something was not done right with that. The 3 years I have owned this vehicle I have maintained 36-38 MPG even during summer when I am running A/C to cool the car off before driving. I am going to have the other dealer service it at my next visit to make sure everything is good and see if my MPG starts going back up. Maybe it is a blessing in disguise that I did not take it back for Camelback to fix the oil pan as who knows what other damage they would have done to get...

If I could give negative stars I would! Camelback Toyota’s “certified pre-owned” cars! Scam! I’m on my final breaking point before I scream and consult an attorney. I got this car in March and was ensured that it was not in an accident (CarFax was clean).

2 months later in May, my condenser had gone out, which cost me about $800 to fix because the “extended warranty” that I purchased with the car would not cover it as I couldn’t prove that it was a rock on the road or if it was already damaged when I bought it and with due time it finally finished itself off. Mind you…. The spot it was leaking was on the lower passenger side! What a coincidence? Anyways… they never replaced the air valve cap and didn’t think anything was wrong, so I had to buy an Amazon one!

My air conditioning just gets louder and louder, they say nothing is wrong and they can’t hear it, so they can’t fix it. But it literally does it EVERY SINGLE TIME you turn the car on. I’ve asked multiple people if their Camrys make this noise and in fact they do not.

Now here we are once again, on Sunday on my way home from Tucson, I stopped at a gas station and noticed a TON of peeling paint on my bumper….on the passenger side. A few people had mentioned to me that this bumper looks like it had been painted previously which caught my attention because this was never disclosed at the time of purchase.

Yesterday, I brought it to a collision shop to get another opinion on it, which in face it was confirmed….this bumper has been previously painted. I called Camelback Toyota beyond furious and requested to speak to the Service Manager, whose name I couldn’t understand on the phone because he was super hard to hear on his phone. Anyways, I expressed my frustration with buying this car that was apparently “CERTIFIED” and has apparently never been in a wreck, he admitted that whatever they did on this car they did not have to disclose to me or to the carfax. Which to me is completely not right!! When you’re buying a car, you expect to know if it has been in a wreck or not. He basically just laughed it off like I was insane. I let him know I was on my way to the dealership for him to look at it, and that if he was in my shoes I’m pretty sure he would be frustrated also. He didn’t answer or respond to anything besides,” we will see if we can help when you get here.” I get to the dealership and no manager would come out because they “were busy”, so they had another employee take pictures of the issues and said to “expect a call tomorrow”, which I have no hope in based on their customer service already.

I got home and pulled out their inspection report, they signed off that it was free of improper paint repairs (which is obviously a lie or it would not be peeling like this), they ALSO signed off that it was free of dents (which I missed originally when I first looked at the car because you can’t see unless the sun hits it right, but that shows there was some sort of collision at some point! And they didn’t report it! So was this condenser actually damaged in whatever had this car hit before I bought it!? The coincidence of it both being on the passenger side…)

Today, they called and said they would repaint the bumper, I said okay and asked who was going to paint it because obviously the last people that painted it doesn’t know how to paint a bumper, or it wouldn’t be peeling! I do not trust y’all at all.

Camelback Toyota you have no more chances now, this is my final straw. I’m beyond frustrated and done. I don’t even want this vehicle anymore because who knows what else is hiding behind this mess you sold me. As a single mother, I don’t have hundreds of dollars to toss around for your guys’ mess! This car is super unpredictable at this point and I am not okay with that! You guys should be embarrassed! This is NOT a “certified pre-owned” vehicle! Talk about a nightmare of a...

Took my truck in for an oil change & and to get my key fob looked at because my keys stopped registering with my truck. I know it's $90 (double price of most places) but Camelback is literally walking distance from our new house and I figured they'd be able to fix the key fob no problem. A few hours later, I get a text asking me to review the work "needed" on my truck... all together they wanted $2,000... $150 for things like braker fluid exchange and transmission fluid exchange. $130 for a ventilation treatment (funny thing is I had this done not even 2 months prior at a different auto shop). The best part was they said they fixed the key fob by exchanging the batteries on it... why didn't I think of that?? We go to get my truck and what do you know? My keys still don't work... sweet. The guy was super apologetic and ended up asking me to come back a few days later and they'd fix the keys without a doubt.

Queue - 2nd visit in a week: So I took him up on it, I brought my truck in to "get my key fob fixeD". The techs "found the problem" right away! They said it was going to be $450 and all they had to do was to reprogram a new set of keys because my old one was broken. so I said great - if this is the fix, then go ahead and fix it but I don't want to keep throwing money at this since it's literally just an inconvenience and the truck works great otherwise. So I go to pick up my truck and guess what? The keyless entry is STILL not working. As I'm checking out the guy goes to charge me like $600 for the service, and at this point I told him there's no way I'm paying for that. He says well we need to charge you for the work we did, and oh by the way, the actual fix is going to be $2,600 🤣. That did not go well, so he pulls in his manager and as a "show of good faith" he doesn't charge me for the new keyfobs (which they kept, so why would I pay for that anyway???). Then the Manager pulls me aside and basically tells me how apologetic they are they couldn't fix it and they figured out the root issue, which is some part that they'd need to order. He tells me he's going to give me a discount for my troubles and give it to me for $1,400. I told him I'd think about it and get back to them. He then tells me to call this customer service or support line at 1 (800) 331-4331 bc they might compensate me for the damages to my truck and all the b/s I've been thru at these dealerships. I should add that we recently bought a brand new 2025 Highlander from this dealership so I think they wanted to keep us happy. Anyways I call that number and speak to some CS rep who tells me they just need to get notes on my experience and that I'd be hearing back from HQ about next steps and how they can help me.

A few days later - I get an email from them that I've inlcuded in this review. All it says is someone from Camelback Toyota will be reaching out to me.

A couple days after that I get a call from the same manager. He says he's so sorry about the issues and that they can have the part in a couple of days and still charge me $1,400. So at this point I'm like whatever just order it and I'll pay you guys another $1400... at this point they've got me for a downpayment on a brand new car lol what's $1000 more. Anyways, I schedule that just to get a text from him the next day with the "out the door price" of $2,000..... needless to say I will not be doing business here. These guys are absolute thieves.

My father in law is a mechanic out of Iowa so I showed him the 'recommendations' they made on my vehicle and he just about cried at the ridiculous prices they quote for routine work.

Anyways, That was the longest way of me saying - DO NOT GO HERE. NEVER GO HERE. STAY AWAY.

Not even corporate Toyota gives a sh*t about your experience. No wonder the dealerships...