SEPHORA — Attraction in Phoenix

I couldn’t believe Desert Ridge finally got a Sephora! The store itself is clean and well-organized, but I’ve noticed it’s often out of stock on popular items, or so it seems. On two separate visits, I asked an employee to check for something that wasn’t on the shelf, and both times they pulled it from a locked drawer underneath the display. Oddly, instead of restocking the empty shelf (even though there was clearly plenty of inventory), they just handed me the item and locked the drawer back up.

It left me wondering, why not restock it right then? It would save other customers from thinking it’s sold out. Also, don’t expect cheerful service here. The staff seem disengaged and not particularly helpful, which takes away from the usual Sephora experience.

If you’re shopping here and don’t see what you’re looking for, definitely ask, they might have it hidden in the drawers. Just don’t count on stellar customer service while...

Incredibly AWFUL customer service. Entire staff practically ignored us. We stood in line to purchase 2 items for what seemed like 20 minutes, various members of the staff walked by us and did not acknowledge our presence one bit.

To make things worse, the tall one with short hair walked up to where we stood in front of the line at the register, didn’t even make any effort to offer us a help and the offered to help the customers standing BEHIND us in line.

This is such a pathetic experience to have been given while trying to buy something. Based on the reviews already up, this is not the first time. I’m assuming awful customer service is just to be expected...

I was so excited to have a sephora in Desert Ridge. Both times I stopped in they didn't have what I needed. If Kohls doesn't have it, this store won't either. *if you have asthma, this store will set you off more than bath and body works. We stepped in and instantly my throat became itchy. I asked the greater if they have a ventilation system, she said no!! What! She further explained that they had a lot of kids testing perfume. I'm a Rouge member and we will never be back in this store. I just heard they are redoing the Quarter store. Hopefully the person who desin3d this one isn't in charge of that remodel!! Just stay online if you can't...