Finding parking and getting through security wasn't too bad. The folks at the box office were very friendly as was all the staff in helping us get seated, however the location was flawed overall.

Signage to seating seemingly has no relation to seat information printed on tickets, so as someone who was not very familiar with the location, help from staff was a requirement to reach our seats. Bathrooms are in the basement and signage to find them are practically non-existent.

We had decent seats as far as view as we were in the front middle of the balcony, however the seats are very small and not very comfortable. There is no way to get out of the seats without disrupting everyone else in the row as there is less room between rows of seats than a movie theater. Low budget airlines probably have their best engineers trying to crack the code of how Heinz Hall achieves such high seating densities.

The end of the night was the most frustrating as our group became separated and some of us went outside the front doors not realizing that once you go out there is no way back in. We didn't see any signage to warn anyone about this. This created extra stress for us and the staff at the doors were rude regarding providing any help. Another woman we had no relation to had apparently accidentally left her phone inside and staff were not attempting to help her and were just rude. There was also a Pittsburgh police officer outside the front entrance who I have to imagine was somehow acting as essentially a security guard for the venue who was very aggressive and by his attitude and the fact that the location felt the need to have him there made me question the safety of the area. He literally interrupted a civil conversation inside the front entrance on Heinz Hall private property to ask people to leave despite the locations staff not asking the guests to leave or trespassing them, because he didn't like a comment someone made. This, what I can only assume is somehow a hybrid model of public police officer acting in his assumed interests of a private establishment, seems like trouble.

There is a bar with the expected overpriced drinks, but unfortunately it was out of all the nonalcoholic featured drinks and seemed to only be capable of serving bottles or shot and a mixer style drinks. Not that there were any cup holders to put drinks anyway.

Overall the actual act, view, and building were very nice, but it's hard to overlook how needlessly flawed the night felt due to these mistakes.