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We are group of 16 families traveling from Toronto to play hockey tournaments this past weekend at this hotel. We were separated to four different floors instead of reserved all together as promised. Floor 14/12/9/4. We were all told by checking in there are discounts price for parking $10 each night instead of $30. Because of I read hotel reviews before I came and I noticed they do have parking payments issues before, so I, personally confirmed with staff twice to make sure it’s $10 each night. On the day of checking out, night shift manager insisted it’s $30 each night. Per his original words” my job is only checking you in and checking you out, the parking payment is nothing he can do. I have a 6 years old boy needs to take care, don’t argue with me.” After I explained my experience and told him this is not first time and I’m not the only one . I’m a group of 16 were told together when checking in. He relies “ there is morning shift problem, not his problem or he could control. He is night shift manager .” I knows he’s not intent to help me anything. I am just wasting my time here. On first day dining in the hotel restaurant, food is good and service is good too. But they took my friend’s Visa card away to process payment. It’s usually bring the portable POS machine but they took card away. My friend checked online banking right away and found out they accidentally charged him twice. We came back and they refunded us. Be aware ! Here is they modified our parking payment without we even knows.

bin wangbin wang
00

Riverfront hotel though there is are railroad tracks on between the hotel and water. Hotel is beautiful and service is really good. --Small fridge in room + coffee. --Instant hot water to the shower is great. --EMPTY conditioner in bathroom. If hotels MUST use these bulk affixed bottles, have housekeeping check them. There is no excuse to have it empty and you find out when you take a shower. -- Lots of lights but no good place with sufficient lighting to put on makeup. The room is too dark to adequately use a wall mirror to check neck view of one's attire. --I am there on business for a conference. If you were here long there is not any room to unpack. --A lot of noise filters up to our room from the lobby. Our room is floor 5 above the mount checkin desk. It is open and beautiful but design creates this noise opportunity. --we had some really noisy unsupervised children playing and running in the corrider and in close proximity to our room. It lasted a while and I would expect hotel staff to curtail this sooner. --In our room 504 and any others closeby, we could hear the elevator pings and lots of loud talking of those guests getting on and off at nighttime.

Debbie ChristoffersonDebbie Christofferson
00
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Overview

4.1(1.5K reviews)

Phone

(412) 261-2000

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Website

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