I’m going to preface this by saying, I only ever “complain” when something is extremely good or extremely bad, sadly this review is the latter. This was our first time at the Pittsburgh location and I will say we are pretty dissatisfied. The bad experience started when we walked in. We had made a reservation and were a bit early so we were alright with waiting if need be. When we first walked in, no one greeted us which is whatever but there was just a huge cluster of people at the front which seemed like people were waiting. So we were waiting to see if people would be helped or if they already were. Multiple people come in after and are greeted and asked what brings you in blah blah blah. So we went up and said hey we have a reservation for this time which at this point it was probably like 9 minutes before our reservation time. They said okay we will seat you soon. Every single person, reservation or not even if they came in after us was seated before us. It was really strange. Like 5 parties had to have walked in while we just sat there with our reservations. I don’t know if maybe they didn’t like the vibe when we walked in or what?? But it seemed a little on purpose in my opinion. We were eventually seated, about 15 minutes after our reservation time and about 25-30 minutes after sitting in the restaurant. I don’t mind waiting but I will never understand the point of making a reservation if you’re just going to have to wait and they seat walk ins before you. Our experience really changed when we were seated. Our waiter was fantastic, the best waiter I have ever had and I have been to lots of different places from fine dining to different types of cultural restaurant and this man was the real deal. He knew the products and menu like the back of his hand, he was extremely friendly and he made sure to check on us often to make sure we were good. He was an older gentleman and I feel terrible for not remembering his name but he is probably the only reason why I would go back to this location. He was AWESOME. I cannot say enough good things about this man. He explained everything and gave us recommendations of items on the menu to try. I have absolutely no complaints about the food or quality of it. The salad bar and hot sides are delicious, one of the better salad bars I think. The meat is also pretty good but this is where the issue is for me. I have been to Texas de Brazil before and the first time I went, I was almost annoyed but the amount of times people were coming to my table with meat. I had to have been offered every meat they have at least once, some even two or three times. I was overwhelmed almost. Here, the complete opposite. Out of the 12 or so meats on the menu with an addition of a couple seasonal items, someone came to our table maybe 6 times. We probably got 4 pieces of meat if that. Every time someone would come out with the meat, they would go to every single table near but never us. We had the green card flipped up the ENTIRE time. But the people would literally skip over us while going to the table next, behind and in front of us. It was actually really weird and again felt a bit personal??? There was one employee especially that NEVER came to us yet he went to every other table in the establishment. At one point, it was 10 pm, about 45 minutes after we were seated which they close at 10. People stopped coming out regularly at 10 but would go to certain tables with whole sticks of meat. This one table next to me got a whole rack of lamb chops at around 10:10 pm and others were continued to be served but again, green card up and not a single soul comes to us. It was really really disappointed. I can’t even eat that much but I left that place still hungry. My boyfriend was especially upset since this was his first time at an all you can eat steak House and he wanted to eat things like lamb chops, Brazilian sausage and ribs which we were never even offered yet those items went around to everyone around us. At one point, we looked at each other and said what the hell, did we do something wrong?