Steele's Ace Hardware, Tannersville — Attraction in Pocono Township

I rented a Bobcat mt55 with the bucket and 2 attachments. I also paid for it to be delivered, the total charge for the day was $484.95. First issue I had was that the machine arrived late in the morning (11am), which did not allow me enough time to complete my work by the end of the day. I called Steele's hardware that afternoon and spoke with a rep. by the name of John. I explained to him what was going on and I let him know I was going to need the machine for another day so I can backfill the trench. I asked how much would I be charged for the extra day and I was told $200. To reassure how much I would be charged I asked John if I would be charged extra for the attachments being that I did not need them. He told me clearly "No only the extra day for the machine $200". Second issue I had was the second day the machine ran out of diesel and I could not get it started after refilling the machine with diesel. I called the store but the rep I spoke with could not explain to me over the phone on how to prime the machine,he told me “look it up on google”. I could not get it started, I waited hours for them to arrive for help.When they finally arrived they started it up and took the machine without me being able to finish up. The next day I checked my account and I was charged $401.21. I immediately called the store and asked about the charges. I spoke with the store manager and he said he would look into it and call me back. I did not hear back from him until 2 days later, after me calling the store multiple times trying to get this issue resolved. He tells me that he spoke with John and that he said I was not told I would only be charged $200. I felt angry and resentful of their intrusion. I could not believe that John would lie about what he clearly told me. To top it off, the third issue I had was today I noticed another charge to my account for $48.75. I called the store and I was told by the manager he would call me right back. Shortly after Ryan calls me back instead and tells me they made a mistake by charging me. I was told it was a charge that was supposed to be for another person and they would refund me the $48.75 back. This is ridiculous, I felt I was robbed and not treated fairly. I would not recommend anyone to buy or rent anything...

Unfortunately I have to admit, I can’t and do not trust the repair guys to be honest. I leave out of here with at-least 300-400 bill Every-time.

They always! Do more than I ask to be done on my lawn mower and add stuff to my bill.

I specifically ask them to call me for consent before they made any repairs. It’s written right on my work order. They did not.

The belt hopped off my blades, I ask them to put it back on, they charged me for the parts the belt was connected to (cool) and told me my battery was dead and charged me for a battery too.

I told them that’s impossible I service my vehicle every 9 months! Everything’s new. They told me show them the reciet for the battery then, and then they will take it off my bill.

Tf!

I have not once yet walked out of the repair shop a happy customer.

I was in a neck brace after spinal fusion. I had ace come pick up my unit, when the pick up guy came he looked at me and asked me to put the lawn mower on his trailer because it wasn’t drivable. I kid you not! Seeing Me with a neck brace on! I had to call my wife down to do it, then he felt ashamed and did it.

Don’t bother making a complaint. When I asked to speak to the manager Shelby was the manager I spoke to. I asked her to ask the pick up driver if he drove my lawn mower in his trailer or pushed it. She told me the delivery guy is her husband and he wouldn’t lie to her. Noticing the red flag I asked to speak to the person above her, which she then told me is her father.

Yea go figure, the fact that she told me all that when I ask to file a complaint should tell you where it is going to go.

I’m not even sure nor care what their personal business has to do with a business transaction.

As per your guys response My unit was there 3 times. You are not releasing the first time it went in for the full tune up.

And definitely feel free to tell everyone how much you charged me as well, so people can make sure they are priced fairly.

I did not agree to anything with you guys. And...

On May 21, I brought in a Ryobi Gas Pressure washer for repair. They told me the brand was not a problem and that they could fix it. I told them It needed a new collar (part # 310993003 it attaches a garden hose to the pressure washer).The part costs $2.99. I was told that due to a backlog, it would take 2 weeks before they would be able to look at the machine. Three weeks later I called for an update and was told that my machine was scheduled to be looked at later that day and that I would receive a call back by 5:00pm. That never happened. A week later I called again and was told that my machine is on a "list" and that the person responsible for that list hasn't looked at the machine yet but when they do, I will receive a callback. About 10 minutes later they called to tell me that the machine needed a water pump and that the repair would be upwards of $400 and that it wasn't worth fixing. I was also told that their supplier could not even get the water pump for this brand. When I told them that I would be in to pickup the machine, their reaction prompted me to point out that machine is BRAND NEW and that I had no intention of leaving the machine there at which point I was reminded that the $25 I paid for this diagnostic was non-refundable. I picked up the machine, went online and purchased the collar for $2.99 and replaced it myself. If they knew they couldn't service this brand, they should never have taken my machine to begin with. Furthermore, how does replacement of a collar for $2.99 turn into replacing the entire water pump for $400? (note: I found the exact water pump part online for $130) What kind of diagnostic...