Luxury Nail Bar Jantzen Beach — Attraction in Portland

I came here with my friend to get our nails done for a nice girls night out, I got a mani-pedi and my friend a full set. I will say the service when we walked in was wonderful very welcoming, they offered us mimosas & were very polite but it was completely rushed and my toes were not the color I had picked either but I didn’t complain about it I said something about the color once and was not listened too, anyways by the end of our appointments I was charged way more then I should have been charged for my mani-pedi, plus the tip I included. I was charged for the deluxe spa package(I think that’s what it was called), which is not the service I had asked for nor is it the one I received. I had asked for the 30$ one which was the first choice on the little laminated menu that allows you to choose which services you would like to buy. The one I was charged for has Hot Stones and a foot mask & steam & other luxuries that would of been amazing for another time/day, the entire experience was rushed they did my pedicure and manicure at the same time I felt crowded during my appointment when I thought it was going to be relaxing, although I can't complain about my nails, which turned out to be a nice job. After that I walked over to my friend who was almost done with her full set appointment in the back of the salon, I was curious if she liked her nails or if her experience was similar to my own, but before I could even say anything to my friend the lady was already asking me for my card to pay before I could even get out my wallet or have a chance to walk up to the cashier area where I would have thought I would pay for my services, she took the card and went to the front and as I finally got up to the front desk area to see what the total amount I would have to pay it was already done my card swiped & I was charged for more then I had actually received. She did not give me a second copy that would be my receipt either! 97$ for a French manicure & normal pedicure (nothing fancy) by the time I could really even say anything my friend had already paid hers as well which she felt was over charged too... it was disappointing that I paid 97$ Plus the 10$ tip! So I literally just paid 107$ for a Mani-Ped that was rushed & completely the opposite of what I had hoped to experience. By the time me and my friend finally figured out what we were supposed to be charged the nail bar was already closed. (We had a late afternoon appointment)

• it took awhile for us to figure out the correct prices to begin with because we couldn’t find any of the prices on their website from the Google search! So we googled the nail bars name and put "prices" on the end of that clicked search and saw they have another website maybe its an older one, I’m not sure, but it showed all the prices for each service. And I came to find my total was supposed to be WAY less, 53$ not 97$. Honestly I would just like the money back. I was charged for a spa service I did not...

This was hands down the WORST nail experience ever. Let me tell you the story- I walked in so excited as I’m a returning customer, I had such a GREAT first experience that I wanted to come back and needless to say I was having a great day so my mood was enthusiastic and friendly. So the first incident set the tone, I asked for a glass of wine and so did the girl who sat down 2 minutes after me. They brought them the same time. I got this little scotch glass half full and she got a full size wine glass to the brime, all the staff including us laughing no one complaining, they explained that the girl who poured just finished what was left they then brought the bag and topped mine off. I brushed it off, after all it’s complementary. Some time after another set of galls get the same white wine, big glass and completely full and of course I mention that I didn’t feel I was getting the same treatment, it completely ruined my mood the owner got very hostile and a lot of speaking between the two and then proceeded to argue with me. In effort to make me happy she brought me more wine, unfortunately it wasn’t in a nice gesture nor the principle. From that moving forward my hands were tossed around and filled tensely. Once we finished she firmly said $70 I said what?! I just got the same nail shape even longer and with design last time it wasn’t $70 I could tell this was in plan and they were EXTREMELY rude. I paid the money and left I will NOT return, hope no one else experiences treatment like this, I sure...

I went to this shop for 5 yrs since moving to Portland. My first time there my nails were a mess, but a lady named Nancy called me over to fix the mess after the other people were dismissive. Nancy did a great job and i stayed for 5 yrs. When Nancy went on vacation I tried other nail techs and was not ever 100% pleased so I stopped going when Nancy was unavailable. Instead choosing to go elsewhere or just wait. Well Nancy finally had enough there and left and no one would tell me where she went. I tried a few other people at the salon and it was always rushed and sloppy. One lady told me I should try new Dip service because they would last longer than full set or fill. I paid more money, tried it and it lasted less than two weeks. I went back with peeling and chipped nails. I was told the woman didn't do them right. I did them again and it was even worse than the first time, not lasting even a week. As a result of peeling a nail broke from being weak and exposed. I was told that she would fix the broken one and give me a polish change but not be given credit toward another service. I asked to speak with the owner or to have her call me and I was told she was not avail and I NEVER got a call back after leaving a note and being a customer for 5 years. I will NEVER patronize them again. I've found a salon close to the same area that does a great job. I've even seen some people that used to go here at the new place. Good luck if you go here because a rush job and poor customer service...