Sierra — Attraction in Portland

If I could give this place zero stars I would. Apparently their policy is that if something is defective, it's between you and the manufacturer and they will give you nothing for it. You take 100% of the risk if the items that you buy here are garbage.

We bought a pair of Corcoran boots manufactured by the Carolina Shoe Company and my son put them on for 5 minutes and the stitching failed, opening up one whole side of the boot. I brought them back to the store, they said because they had been worn for 5 minutes so they couldn't take them back. They told me to contact the manufacturer. I called the manufacturer and the manufacturer told me that they don't have any retail function and that I have to get my refund or credit from the retailer. They said that every store that they retail through has to have a warranty return policy and what I described the staff of Sierra Trading Post having said is not the warranty return policy that they do business under.

I went back to the store and talked to a manager named Philip who said that it doesn't matter if the product fails immediately, they do no warranty returns or returns of any type on any item that has been worn or is not in salable condition. " Because if they did, then our company would take a loss."

Apparently it is us, the customers, that take a loss when we shop at Sierra Trading Post. Even at a heavy discount, if your item turns out to be garbage it wasn't worth it.

I doubt that I will be...

Horrible experience went to return a gift that was given to my dog, The cashier asked what's wrong I said it tore I just want a replacement shevasked for receipt I didn't have the receipt I understand they needed it so I drove back home to get the receipt went back in front of the same girl about 20-30 minutes later said I need to return this she said what's wrong I Said it's still Tour from the last time I was here 30 minutes ago like when I 1st saw you. Her response this time we can't return it I said please ask for manager, manager came got a little Funky, when I said it's tore she said that's not our fault that's a manufacturer issue, I said I didn't purchase it from the manufacturer I purchased from you so you take it up with the manufacturer... long story short I got my credit but will never set foot in the store again because of...

I totally understand the need for security in shopping centers at these locations, but nobody enjoys being profiled and followed around the store like they are about to steal something. My wife and I came in on a mission to buy dog toys for our new puppy since we found out the store would be closing early for the 4th of July holiday and only had 20 mins to shop. No one believes the security guard is shopping for items in the aisles as he follows you around the store. We normally enjoy our experience at this store, but this experience made us question our decision to shop here and made us feel extremely uncomfortable. I also refuse to fill out their online review form directly because the questions they ask only make it obvious they are profiling you...