Community Libraries of Providence: Rochambeau Library — Attraction in Providence

I came here and ordered a book, they said it would take two days to come in. Two days pasted I never received a call. Due to the snow conditions I waited a couple more days for a phone call to pick up. I never got a call, when I called them 2 weeks later I was transferred to order the book again after it got sent back, and before anyone would pick up the phone, they would hang up. They also said they would contact me by email, although I have never provided and email.....It took me about 4 calls to actually order the book once again. It was an extremely big inconvenience, and you would never think a librarians job would be that hard..But apparently it is. So to avoid any other inconvenient situations I had to ship the books to another library because I'd much rather not deal with...

Terrible customer service. I took out a large novel that takes time to read (when you have kids and a full time job). I renewed it once and called to have it renewed a second time. The woman at the circulation desk could not have been more rude. I only needed it for a few more days. It was a novel from the 1940's that is probably taken out once every five years. There was no waiting list for the book. She would not allow me to renew it over the phone. Said I had to return it, wait until it went back on the shelf and then take it out again.

I visit all the Rhode Island CLAN libraries and this is the only one that did not let me renew a second time over the phone. And her whole tone was snotty and crude.

Good library,...

It's a beautiful library with a nice collection of books. They have an area for teenagers and a floor dedicated to children. The basement is for events, meetings and special projects and the computers are on the first floor. The people are nice and helpful although they seem clueless about events. There's not many places to sit but the seats they have are comfortable. They also have a security person that usually sits at the entrance and occasionally circles the premises. The location is clean and organized. ...