Camden Manor Park Apartments — Attraction in Raleigh

To Camden's reply- You respond to reviews way faster than important repair requests. Tells u their priorities. Their reply is useless imo. Forget about district manager Kristen if you need to escalate, she seems devoid of empathy+was mean.

My review+opinion is based on the facts of my 1st 4 weeks of tenancy. If they reply below, they may cite communications, make it sound like it's me+they've done great. It's not me. I looked fwd to it here but this place Is toxic.

1. On 2 occasions in my 1st week here, 2 different maintenance staff told me they "forgot" my repair, making me scramble to ensure they were done. Not my job. It's disrespectful to keep telling a tenant that they're forgotten.

2. The unit had excessive repairs needed at move in, i.e. a running toilet (that had 3 maint. visits in 5 days). At that point I reasonably asked for it to be replaced + was told I'm "jumping" to conclusions even tho my time has been wasted. The dryer wasn't hooked up to the vent. Basics. It's annoying reporting this+being 1st told "dryers get a bit hot when they are operating". How irrelevant + condescending.

3. Property manager Rob is ornery. He is dismissive, gaslighting+discredits what I say. His replies are selectively non-sequitur + emotionally tone deaf. I.e, if I show a text that hasn't been responded to in 3 business days part of his reply is that I got an auto-reply about being out of office. This counts as a response?He selectively ignores the other 2 biz days in which I've been blown off. When I say his maint. team told me they forgot about me, he says they "can't forget". Denying reality doesn't change it. He doesnt care that excessive gardening noise multiple days of the week stops work from home. Imagine a very loud hedge grinder for 2 hrs in the a.m. after 2 other mornings of their noise. Another review mentions this. There's no compassion.

4. Bc of their crazy ways, basically on any given 2 consec. biz days, you never get the same people, setting up communication issues + drama. Everyone on staff can read any email you send anyone here+they make it clear in each phone call that it is recorded.

5. Being told "we have 484 units" is not an excuse for negligence. Camden is a multi-billion $ company. a)484 units isn't that big. b)if the staff is can't deal, work at a smaller property or Camden can hire more staff, but don't blame the # of tenants.C)they r too cheap to replace a toilet that they fixed 3 times in 1 wk+ is still not working. Instead, sales manager Matt suggested I use Charmin toilet paper like him, so inappropriate. They r marketed as luxury but it's fake. All they care about is $+themselves.

6. I emailed+texted countless times 1 day asking for a specific time I'd be called to schedule a repair. I was told it would happen, it didn't. They did the opposite of everything I asked+sent someone straight to my home interrupting an important meeting. Camden is incompetent.They blame it on being human. There r competant humans. I was livid yet there is no explanation.

7. Tiffany the operations manager is mean, dishonest, stubborn, distrustful+she power trips. Against my wishes, she sent Kirsten to harass me in my own home. Kirsten tried to force entry for no reason. When that didn't work she tried to bully me by getting Chandler (maint. Supervisor) who banged on+screamed through it like a maniac. I had to call the police on him. When i told Tiff, she basically said she doesn't believe me, "has to" believe her staff+that she would continue to do things she knows i dislike. I told her facts for over an hour. In the end, she tried to bully me out of talking further+told me her staff lied about me. Instead of doing better, they made it harder for me to get repairs. Tiff seems to think I'm lying for material gain. She is projecting imo. You can't talk to someone if they don't believe you+that makes for a terrible manager. Her quicksand like grasp of reality is deluded, she lies freely.

After 2 weeks of this unacceptable b.s. I'm moving out. (This is my opinion, its not...

A nice community, great location, genuinely great people at local Camden team, but unprepared to handle the legacy they inherited.

Summary in a few bullets: A Nicely designed community with good facilities and benefits , recently modernized apartments. Very good vibe. A fantastic property manager - Jessica. One of the most customer-focused people you could ever meet. She’s striving to make it a true home for residents, but limited in what she can do, including Corporate policies and changing the unprofessional culture of the maintenance team. Corporate burden / big money problem - Camden is a big business and apparently is solely focused on profitability, not customers. Don’t expect them to side with their clients in any situation beyond their publicly committed community benefits. Big electric radiation in apartments, but see #3 above - unwilling to fix! Unprofessional maintenance team - short-sighted and trying to get away with quick fixes without caring much about a long-term efficiency or residents. Some exceptional individuals can’t change the culture. Packages mis-delivery is a constant issue. Residents have to communicate on the community portal to try to locate the correct recipients of the parcels or find their own parcels. The Camden team did not offer a viable solution.

Examples to illustrate the above: The Maintenance team “fixed” our patio door blinds four (!) times and the slat still kept falling off. It took several weeks to finally convince them that they need to replace the entire section of blinds to make it truly fixed. Electro-magnetic radiation is Well above normal in many places in apartments. While the apartments were renovated, the underlying old electrical infrastructure (cables in the walls etc.) was Not updated. As a result you have a dangerous radiation in your room, including bedrooms. In our baby bedroom the device measured the Electric radiation up to 303 V/m, an equivalent of Electric Train, 3x times more than a refrigerator or 30x times more than that an old tube-like computer monitor (data from WHO). See a photo. Camden refused to make repairs to fix the old cables issue, citing lack of regulations and standards on topic. Obviously that would have been a costly repair across the community and would have affected their profits - the only motivation of Corporate Camden. Hats off to local property manager Jessica, who let us move out without penalties. Loud Noise and a hands-off approach: A faulty device in the fire sprinkler maintenance room caused a loud beeping signal for day and night for about two weeks and about 15-20 apartments around it were constantly exposed to the sound, which was above the levels ordered in the City Noise Ordinance. The maintenance team did not have a replacement unit and ordered it through a subcontractor responsible for the room. They didn’t think how residents are supposed to live with that noise for two weeks (!), they just did it the way they are used to. The police could not issue a noise violation to Camden as it was due to a “technical malfunction”. Nobody bothered to revise the SLA with a subcontractor and mandate them to have a replacement within a few hours - residents’ life doesn’t matter to the Maintenance team. It wasn’t until I personally tracked down the subcontractor company and called them, and called the police, when they eventually replaced the...

I want to preface I am not receiving any form of incentive by writing this review. I’m writing this because I’m in the mood to do a good deed.

Moving forward now, I am from Raleigh and I worked for a property management/investment company for 7’ish years so I’m fully aware of both sides of running/operating multiple apartment properties as well as being a resident.

Prior to choosing to live at Camden Manor, I was told the clientele is very young and straight out of college, which made me hesitant. I’m not going to lie, I sat in the parking lot a few times, and at different times, to scope the scene and noticed it wasn’t like that at all (I guess once a upon a time it was.) Overall, the clientele who lives here are respectful and nice! I’ve met neighbors who have lived here for over five years.

Fast forward, I have lived at Camden Manor for over two years now and I’m renewing my lease for another year+, which is ultimately a reflection of Camden. Both the leasing and maintenance teams have been so great! They are attentive, prompt, and their level of communication is top tier. (The turnover rate for Management is not high at all, same for maintenance. The leasing agents have a higher turnover rate, and I believe it might have to do with most people wanting to be remote/hybrid.) They consistently host get togethers for the residents, and they even push to open the pools (yes, there are two pools) early compared to other properties around the area, which is a big deal for me hah!

If you are not from the area, the location is prime!! You can get downtown in 15minutes or less, you can get to 440 and I-40 in less than 10minutes, you are in the heart of Raleigh.

Parking has never been an issue for me, you don’t even have to worry about “visitor parking spots” because they aren’t necessary.

I know you may see negative reviews, everyone has a right to their own opinion, however I will say I would rather hear landscaping doing their thing twice a week in the mornings than have the grounds looking crusty and unkept. Yes, there is a utility bundle which includes cable/internet and valet trash, however that’s pretty much a standard at most properties these days and has been for a while (at least they don’t charge for parking, unless you have a garage obvi.) I’ve seen some reviews mentioning the walls being thin-I haven’t experienced any noise issues yet however if someone is jamming out, yelling on the top of their lungs, or a dog barking for hours, Im confident you’ll naturally hear it-that’s a risk of living in an apartment complex period.

I said all that to say this lol, I have truly enjoyed living at Camden Manor and...