Living here is a joke. Ever since move in, there have been issues. Welcome letter was sent to me with apartment number on it. Got my utilities and everything setup in my name. Come move in day, had to wait till 2pm to move in. Not a big deal, but would've been nice to know as I was moving in from out of state. Deposit must be made with money order too, FYI (or cashiers check). Got my keys, and the apartment number was different than was on my welcome letter. So, I had to set up utilities AGAIN under the correct address. Lost applicable startup fees.
From day one, this apartment has had a huge bug problem. Thousands of little rollie pollies, cockroaches, spiders, etc. Way more than your normal apartment. I believe this is due to literal gaps in between the floor and the wall, with a huge gap in the bedroom between my wall and the outside. There are probably 100 bugs just dead in the corner. Nonetheless, I reached out via email about the bug concern. If you ever need to get ahold of these people, good luck, as they will straight up ignore your emails. Phone line is nonexistent as well. So, after finally getting someone over to spray the apartment, I thought all was good. After a few weeks, more cockroaches flooded the apartment (at least 1 per day on average). Sent numerous emails with pictures, and after the third follow up was able to get response on a "bi weekly schedule" to have their pest control guys come over and spray. Weeks went by and they never came. I emailed AGAIN, and they were there the next day. However, that was over a month later. They never went back on any sort of "schedule" again. There were other action items too, like verifying things on the property etc, but they will never honor that. They only will respond to you if you downright beg them, or force their hand and go to the office. So, bugs infested my apartment with nothing done by management besides 2 pest control visits about a month apart.
Next, I was expecting an important letter in the mail. Come to find out my key mysteriously no longer worked for my mailbox. Send an email, and of course nobody responds over the course of a week, so I go into the office to figure out what's going on. "Oh we need to change the locks, add your name to the list". I did that, they said it would maybe be a week. I reach back out after over a week via email and, of course, no response. Finally go in after 2 weeks and they've got my key in a big box of other keys. Did they change everyones mailbox lock and just not tell us? Seems really weird. No apologies, no sincerity, just "here's your key". Thanks, would have been nice to be notified that A - the locks got changed and B - when the key would be ready.
Finally, there was an issue for my bedroom window preventing it from closing. This was on the ground floor, and I could not lock/close the window. Not only did this make the bug problem worse, it was also a HUGE security concern. I sent in a maintenance request like normal, pleading the urgency for someone to come look at it. It sat for weeks with no update. I sent some follow up emails in the meantime, didn’t hear anything back. Finally, after emailing the property manager directly, they got someone on it. I informed them to PLEASE let me know before they come over, as I work from home and want to make sure I am available to explain what is going on. They never did, and showed up at 5PM. Not a big deal, just continues to show how terrible their communication is. Eventually they did fix it, but I shouldn’t have to beg someone to fix a very serious security concern after weeks of hearing nothing.
Overall, if you don't want to sleep with bugs, want to check your mail on a regular basis, and want some sort of communication with your landlord, this place isnt for you.
Update – moved out in May, only saving grace is they gave me my full security...
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