Indo Pak Supermarket — Attraction in Richardson

Invoice Number 697191 Date 3-23-2020 Time 2:38:52 p.m. Cashier ID: 02 Station ID: 02 Regarding: Overcharge

Items in question: Ulker-Tea-Biscuit should have .99 a pack bought 9 pack total price should have been 8.91 was charged 3.96 Ziyad Tea bis bought 2 packs each pack contains 3 pack price 1.99 each pack total price should have been 3.98 was charged 15.92 Based on those purchases I should have been charged: Ulker 8.91 Ziyad 3.98 Total 12.89

Difference in actual price and Overcharge price by the establishment: 9.00

This afternoon, I called store clerk named "j" and discussed the errors found in the receipt. After giving the invoice numbers, Mrs J recognized and acknowledged errors in the balance amounting to 9 dollars. She refused to compensate me on the phone, rather telling me to come all the way to Richardson for a return of the overcharge. This was not reasonable and rather I requested to speak to her supervisor so that this may be resolved. She declined my request. Instead, she stated that the company policy requires my return to the store with said items to be verified, telling me it was the customers responsibility to check the receipt before leaving. This was found nowhere on the receipt. According to the store policy written on the receipt, "no exchange or refund after 7 days without invoice. Dairy, vegetables, frozen, and utensils not returnable". As clearly can be seen, nowhere does the policy state the customer must go all the way back to the store for resolution, contrary to Ms Js claims. With the acknowledgment of Mrs Js confirmation of the mistake and flat out refusal of allowing me to speak to the supervisor or owner, as well as objecting my taking photos of the receipt to be emailed her. This strikes me as a place of dishonesty and violation of business ethics. As you know, there is a city wide lockdown in effect due to the dangers of consumers going into the public. Yet the concerns for my well being as an at risk individual were completely disregarded, as Mrs J demanded my return all the way to the store to verify the errors that they made, after already confirming it over the phone. This easily could have been resolved by other means without risking my health or exhausting time, gas, and effort to make the drive all the way to the store. I was forced to compensate an individual to make the drive in my place so that the items...

This isn’t about the $1.50 difference — it’s about poor management, misleading pricing, and unprofessional staff.

I bought Vital Tea round tea bags, which were clearly priced at $9.49 on the shelf (see attached photo). At checkout, I was charged $10.99 instead (see receipt). When I asked the cashier, she told me the $9.49 was for a 216-count, and I had picked up the 300-count. I understand that — but why was the $9.49 price directly under the 300-count bags? There were three full rows of 300-count bags placed under that price tag, with no correction, no sign, nothing.

She then said the UPC number was different — but let’s be real, no customer checks the UPC of every item they pick up. We rely on where the price tag is placed. If the price doesn’t match the item above it, that’s your mistake, not ours. You either misplaced the items or failed to remove the outdated price. Either way, it’s misleading.

On top of that, when I tried to point this out and take a photo, she removed the price tag on another item (pheni) as soon as I mentioned taking a picture — very suspicious behavior. If she was right then WHY DID SHE REMOVE THE (PEHNI) PRICE TAG. She was also rude and dismissive, refusing to acknowledge the error or correct the price.

As someone who works in retail, I can say with confidence that this is unacceptable — and it’s not just bad service, ITS ILLEGAL. According to the Texas Deceptive Trade Practices Act, stores are required to charge customers the lowest advertised or shelf price. This wasn’t a one-off issue — this keeps happening at this store. I usually don’t leave reviews, but it’s become a pattern, and it needs to be addressed.

Train your staff better. Fix your pricing displays. And follow the...

My recent visit to Indo Pak for biryani was far from satisfactory, and I feel compelled to share my disappointing experience. The main issue revolved around the quality of the chicken in the biryani, which unfortunately left much to be desired.

Upon receiving my biryani plate, I noticed that the chicken was surprisingly tough and hard. In an attempt to address this concern, I politely informed the staff about the issue. To my surprise, instead of addressing the problem or offering a solution, they simply took the biryani plate from my hand and set it aside without any explanation or attempt to resolve the issue.

The lack of customer service and responsiveness was disheartening. A good restaurant should value customer feedback and strive to address concerns promptly. In this case, I felt unheard and dismissed.

To add to the disappointment, after consuming the biryani, I experienced digestive discomfort leading to what I can only describe as biryani-induced constipation. This further reflects on the overall quality and hygiene standards maintained by the restaurant.

I had hoped for a pleasant dining experience at Indo Pak, especially when it comes to enjoying a classic dish like biryani. Unfortunately, the tough chicken, coupled with the lack of customer service and subsequent discomfort, left me with a negative impression. I would caution others seeking a satisfying biryani experience to consider alternatives with better quality and...