Bridal Gallery — Attraction in Richland Hills

Hello! I have mixed feelings about my experience at this shop. I bought a BEAUTIFUL dress on sale for less than 800 after not being able to afford one for 1,000+ at David’s Bridal. I informed Angela of my price range, as I was paying for the dress myself so I didn’t have extra spending room, and she brought some dresses back. All were wonderful and beautiful, but I wouldn’t even try anything that was out of my price range of 1,000. Angela then found THE dress, again less than 800, and I was so happy! It was stunning and I was so pleased to find one in my price range that would leave room for alterations while still staying in budget. I bought the dress, the dress arrived, and I was fitted for it. The seamstress was downright amazing. She was probably my favorite part of the whole dress buying experience and I feel terrible for not catching her name. However, my heart shattered when I went to pay for alterations. The total was more than the cost of the dress itself at over 1,100. I was told that “this is normally the case.” Shocked and dazed, I put it on my credit card hoping to somehow find funds in the rest of the budget. Angela assured me that what I paid for would be all that I had to pay for and that she would even toss in the $50 steaming for free, since that is an additional charge, b/c she didn’t want me to be unhappy. I then left to cry in the parking lot. In hindsight, I should have taken my dress and shopped around for alterations, but I did not and I regret it.

My second fitting had to be rescheduled b/c one of workers was on vacation. When I did return for the second fitting, I met with the AMAZING seamstress. When I put it on, all I could think about was how much it cost. I didn’t feel happy. I noticed an alteration missing that was discussed in fitting #1 and when I brought it up, I was told that it would be an additional charge. Apparently, the alteration had been scratched off their notes. I started to panic right there in my wedding dress. I absolutely could NOT afford any more surprise charges and my heart was breaking again since I was told at my last visit that I paid for all of the alterations that were needed. Angela was quick to produce the receipt showing she scribbled it out and said that if I wanted the ONE thing I specifically requested to be altered, then I would have to pay more. ENTER THE FABULOUS AND AMAZING SEAMSTRESS. I was fanning myself trying not to pass out from sheer disbelief of another additional cost and she said that the alteration would take no time at all and something else was wrong anyway, so no charge. BLESS YOU, YOU BEAUTIFUL WOMAN. I was still so shocked and shaking, so she offered me a seat and water and told me to call for her when I was ready. I sat there, in the dress that I was supposed to feel my most beautiful in, with tears running down my face. She was so warm and happy with me, telling me how beautiful she was going to make me feel and how I looked like a princess and that I could trust her. I cannot say enough praise about her. She is the only reason I do not have complete buyers remorse for my wedding dress. I left that day with a tiny pit in my stomach, but still felt hopeful for a good experience at my final fitting, which I was also told needed rescheduling.

Thankfully, the dress fit perfectly. I mentioned to my mother, who attended the final fitting with me, that I was torn between wearing my fascinator with the front veil, or my tiara with the back veil. Angela then said that if I liked hats, I should check out her hat display for wedding hats or veils. I didn’t even look because I was well over my budget, something that was already well known. However, I left happy that all of the sales pitches were finally over. My MOH picked up the dress, mainly b/c I didnt want to return back to the shop, and she said there was still a sales pitch for dress preservation. ANOTHER THING I CLEARLY COULD NOT AFFORD. Overall, the dress and seamstress were perfect, but my experiences in general were not. Budgets aren’t really appreciated here....

This was the absolute worst experience I've had trying to find a gown for my big day. I was told that I couldn't try on a 2000 dollar dress because I need to be "realistic", even though I repeatedly said i just want to try it on to see how the style looks on me. She didn't even measure me correctly, measuring me over a very clearly baggy sweatshirt, telling me I was a size 28? I get clothes for women are varied sizes everywhere, but to jump from a 16 to a 28 is ridiculous. After finding a dress I really liked, she walked me back all the while saying, "you're never going to fit into a size 14" which, for the record, I only needed to go up a size in the dress I would "never fit in" and had i had someone there to help me, it would have been pretty clear. To treat me with such disrespect was uncalled for. Then leaving me alone in a fitting room to attempt to Zip and button myself up, there were at least 20 buttons I had to attempt to do up. Hands down, never coming back here if this is the kind of "customer service" that should be expected of this company.

Update I find it really funny how through my entire review, going over how you size shamed me, belittled my budget telling me to "Be realistic", left me alone to attempt to Zip and button up a dress on my own, that you would claim that I'm not leaving a "fair review". Genuinely, are you ok? Is this acceptable behavior for you? For your company? The only reason I didn't call you out right then in there is because I overheard your first phone call, but since your confused on why my experience with you was so terrible, I'll go into further detail for those in the back. First of all, i dont know why your trying to call me out for being a walk in when it was you who made the appointment. I didnt force you into it. Trying to get into the shop itself was fun as both the front entrance and the EMERGENCY EXIT was seemingly glued shut. "Thank God I brought a man" as you said so he could help you bash it down. Oh, and then there was a "policy" that if I couldn't afford it, I couldn't try it on, which you stuck to for all of 10 minutes before throwing that "policy" out the door telling me to look around and see if something caught my eye, naming prices such as "1700" "1899". Yes, I was a walk in, but to what of it? If you couldn't take a walk in you shouldn't have given me the appointment, like you, I'm confused why that's being brought up, it's litteraly your job. Speaking of your job, had you done it right, you would have known I was nowhere near a size 28, but since we want to get technical, most dressed for a bustier woman which I proudly am, come with a build it bra, meaning I didn't need one. I just loved the under the breath comment as we were walking back that I would never fit into a size 14, which for the record, i just needed a size up from that. As for leaving unexpectedly and making a further appointment, I wasn't going to call you out infront of the entire store, especially after over hearing what you were going through, it's was the last ounce of respect I had for you, to let you save some face, but since your so confused, I hope this cleared some things up. I hope you get better honey because clearly I'm not the only one who takes issue with how you treat them based on...

This is only my 2nd review I have ever posted on Google but I felt the need to warn others before booking an appointment with Angela. She has two different sides to her, the nice one looking to do everything she can to help you - and the rude one with a poor attitude.

I will start with my initial booking, I called to see if I could get an appointment for Saturday May 23, 2020 (this was a few days earlier I called to make the appointment). I was upfront and told her I had an appointment with another bridal boutique at 10am. She offered to open an hour early so I could get in at 9am, I told her we were driving from 2 hours away so that would be too early. She said I could come in at 11:30 but I told her that might be pushing it with my first appointment. She then said come in at 12 or even 12:30 and that would be fine. She needed a credit card number to book the appointment. I told her I needed to think about it, I asked if I found my dress at my first appointment, would I still have to pay $50? She said "well that's your decision," so I told her I would let her know tomorrow. She then went on about how long she has been doing this and that I should give them a chance. Great sales pitch and I appreciated her effort so I obliged. Although later while contemplating our conversation I was feeling a bit unsettled because you could tell she was capable of being a very unpleasant person just based off of her aggressiveness.

The day of: I did find my dress at my first stop and I called Angela to ask if she would mind not charging me, I apologized and told her I already found my dress and bought it. I would still come in to avoid being charged the $50. Her toned turned extremely rude and condescending: "well there is no point in you coming in if you have already bought your dress, yes you will be charged (she then LAUGHED) and said that's why we do that). She said she had turned down 3 appointments for me today already. I simply don't find that true considering how many different appointment times I was offered during our initial booking conversation.

I was aware of this when I gave her my card number, so my fault. But I will say this woman was extremely rude about it. There are many other ways to speak to people even if they are canceling an appointment, and laughing at them while taking there money in return for no services rendered. I have a budget for my wedding, and she just took $50 of for no reason at all. I would highly recommend that the only time you book with Angela is if she is your first appointment, otherwise I wouldn't bother with the hassle she will give you. I am sure she provides great service and is very pleasant if she thinks you will be...