Lil' Nail Shop — Attraction in Richmond Hill

I went just last week for a mani, pedi and eyebrow wax. I upgraded to gel pedicure. The woman told me I needed a style update and that my last layer should be a layer of this chrome powder for a shiny look so I said ok. Then she suggested they add it to my hands so I said OK to that too. I go to check out and what is usually $90-$95 worth of services was $145!! The charged me $20 extra for just gel polish on my pedicure instead of regular, then $10 for the chrome powder--that's $30 extra added to my pedicure! She did the same thing with my SNS manicure and another $10 for that stupid chrome powder she pushed on me. At no time did she mention these huge upcharges. She was kind of sassy but I tried to just deal with it, but realized this lady is a con artist---I mean on my pedicure, that's ridiculous...she implied she was just swapping the last light pink layer for a layer of something shiny instead...I mean I could've bought multiple full size bottles of gel polish for that. She was speaking to her coworker (who kept complaining about her horrible mother and looked like she just rolled out of bed...dirty rumpled scraggly shirt, messy hair) and when I asked what they were talking about (they were speaking a different language, which was fine, but they were giggling so I wanted in on the joke) and she was saying that she doesn't understand why they finish all the cleanup for fill-ins...when I asked why wouldn't they, she said that it takes extra time and she charges extra for that...to basically finish tidying up a job she is being paid for, she charges extra. Let me tell you when I got to the register I understood that this lady is just a clever upseller and she tags lots of little fees onto her services to make herself more money. Then she has the poor brand new guy who doesn't know what's going on do the ringing up---probably the only way to get away with basically stealing money from clients. I mean 50% more than regular services? That's ridiculous. Furthermore, I got my nails done a week tomorrow and the SNS dip is already chipping (she does extremely thin layers, it's clear she's very cheap about her product) and the supposed "gel" polish I was charged a $30 upcharge for my toes started peeling literally two days later at my family function on Saturday that I got it done for. One week after $150 in services and I'm headed back again today b/c my polish is so chipped it would look unprofessional at my interview tomorrow. Not cool. The lady that did mine and runs up peoples' bills also passed me off to two different people for parts she didnt' want to do, like the actual pedicure part. She just did the polishing and...

I have have always been a huge advocate for Lil' Nail Shop and have been going there for over a year. I actually travel to go there! But lately, I have been pretty disappointed with my services. That being said, the quality of work 100% depends on who does your nails. The majority of the women who work there do a great job, but the past couple of times I've been, my manicure has been sloppy. The cleanliness of the salon has gone down hill significantly. They don't really clean up in between clients and there is always 'dust' (which is ground up fingernail particles of everyone who goes in there) all over everything. Finger nails are body parts and carry a lot of bacteria. This would totally be unacceptable at a dental office or medical office.. I mean, if I went to the dentist and saw ground up teeth particles all over the place, I'd be horrified.

At my most recent service, the nail tech pulled some instruments out of her desk that weren't in a sterile pouch, which makes me think she could have used them on someone right before me. In fact, I know that's what happened because when she was finished with me, she wiped them off with cotton and stuck them back into her desk. 😰

I asked for my nails to be rounded, but they came out more like a rounded square. I'm just disappointed with how my service went. The cellphone usage and talking amongst each other and not much to the clients has increased significantly. It's just really different than how it used to be when I first started coming. I might look into trying a new salon now. 😔

Jenny, her sister, Monica, Flo, and Ashley have always done great work though! Monica and Flo in particular pay really close attention to detail and are...

I left a review before and decided to delete it, as I was acting solely on emotions. I made the mistake of saying that Lena messed up on my pedicure, because the day prior when I was there, I heard my tech say “Lena” when the woman asked her name. I guess that’s what I get for eavesdropping. It was most certainly NOT Lena that did my pedicure.

I’m giving 3 stars, because the woman who fixed my pedicure, after they started chipping within 6 hours did a great job fixing them and after Lena and I got off on the wrong foot, she made it right and apologized. To the woman who did do my pedicure though, mistakes happen, it likely wasn’t even anything you did wrong, but own you to it. For you to hide in the back, at the back pedicure station, while everyone was trying to figure out who did my pedicure was extremely messed up. I understand you see a lot of people, but I had conversation with you, have huge plugs in my ears, my mother had a cast on her hand, all things that aren’t easily forgotten, especially not 24 hours later.

My only advice and feedback to everyone in that salon is, don’t talk in another language about your clientele. Everyone may not be able to understand what you’re saying, but it’s common sense it’s about you when you’re looking directly at them while talking. It makes for a very uncomfortable visit, when all someone wanted was their toes fixed, after they paid and tipped well.

If you need your nails done (NOT ACRYLIC) go to Lena, she will...