Kroger — Attraction in Riverdale

I feel like a victim of bait and switch when I was told by Instacart representtives that: If you order from the Kroger website and bypass the Instacart App, if your delivery is undelivered then Instacart refers you to Kroger and can do absolutely nothing to help you in regards to a re-order, refund or compensation. What Instacart can do is offer you their service to contact the shopper / driver and ask that person to go back to the incorrect location they delivered your groceries to and attempt to retrieve them and hopefully bring the half bitten remnants, opened jar, back washed juices back to you. As a consumer it would make my conscience decision to use Instacart debatable if I knew that an undelivered shopping list is not the responsibility of the delivery company. I feel that Instacart and Kroger should partner to display a visible disclosure statement on both the retail website and the delivery website so that customers may make other arrangements to solve this issue. The Instacart representatives offer no empathy and made no attempt to keep me as a customer when I threatened to "never use their services again." -- Thankfully I too am in the crucial role of customer care and I feel that Instacart can care less about their customers. After escalating to a manager I was told that "nothing can be done" and to just call Kroger and place a new order. After spending a few hours with Kroger customer service I was able to get a credit applied to the new order....HOWEVER Kroger does not apply the credit until after you have again entered your payment details? So I now have yet another $150.00 pending transaction on my bank account and just am hoping somehow it will miraculously be removed and the credit will be applied. I text messaged the newest Instacart shopper only to be rudely told that "they will ask the cashier about the credit but it's all they can do" Well...there goes the crisp $20 I was going to give this unnamed shopper / deliverer just like that. I actually text them back displaying "I'm sorry to bother you" just so I won't worry about them getting further upset for me asking a question. Instacart does not care and neither do their drivers. I will begin my rounds to let everyone else know about my HORRIBLE experience. It's no longer about me and my family. It is now about the potential families I can warn now so that it may never happen again. Thanks for your time. Sincereley, Vladimir L. PS...I just received a text from my new Instacart driver that Kroger had no clue about a so called credit that was supposed to be applied to my first failed and now new order. Thanks Instacart and...

I was recently shopping at this Kroger on highway 85. I only went in to grab a few items for dinner. While I was in the check out line there was an elderly woman in front of me checking out. I did not see their initial engagement, because I was busy putting my items on the belt. All I heard the cashier say is "Oh, so you want me to put your money in YOUR hand"? The customer replied "you don't want to touch me"? The cashier (by the way, her name is Dee) responded by giving her the money and telling her to have a good day (in a very sarcastic tone). Once it was my turn to check out, there was another employee (female security guard) and they started talking amongst each other (ABOUT THE ELDERLY WOMAN). I would have sworn that I had on a invisible cloak. To make matters WORSE, the manager (Octavia) was walking towards our direction and saw that something was going on.When Octavia asked what the matter was, Dee was EXTREMELY COMFORTABLE to tell Octavia what was going on and Octavia just walked off and said NOTHING. I then walked over to Octavia to address the situation and I explained to her how I was uncomfortable in the situation. I tell you no lie, Octavia, literally just stared at me (like a deer in headlights) and her reply was "okay, thank you). Now I manage about 45-50 employees myself, and I understand that you may have a few bruised apples in the bunch. However, as a customer, if I tell you that I feel uncomfortable; it is your job to rectify that. I do not blame Dee, I blame management, because a situation was brought to your attention (and I'm sure this is not the first) and I couldn't even get an apology. I will NOT be returning to this particular location, because I can't deal with that type...

my baby first birthday was yesterday . I went to the Kroger‘s two or three weeks before her birthday and put in the order for her cake. first off the lady they have in the bakery is very very very old and I feel like they dead wrong for having her work in that bakery by herself. but anyways, the lady asked me to go print out a picture of the cake and write everything that I want on it and the time i want it picked up , i put 2:30 for the cake to be done because her party started @3 THEY DID NOT HAVE HER CAKE DONE !!!!! then I got on the phone I guess with somebody that work in the bakery or the deli He gonna tell me all people been coming in ordering cakes so she didn’t make yours so I asked him I said Even if you put a order in ahead of time, people that walked in can get their cakes before the people that already ordered their cake and he was like, yeah yeah that’s how they work. I’m like no way that’s how it work. So I got on the phone With the manager and I reported all of them because y’all messing up my baby birthday party Especially because we was up there talking to the lady for like a hour or two because she was so old and she just did not understand. so they ended up giving us the cake for free but it was definitely not what i asked for ! 0/10 DEFINITELY DO NOT RECOMMEND. (i’m going to put pictures of what i showed her vs what she gave me 🤦🏽‍♀️🤦🏽‍♀️ the first picture is what i asked for & the second picture is what they gave us🤦🏽‍♀️) VERY...