Michaels — Attraction in Riverside Township

This might be the worst Michael’s I’ve ever been to. I have genuinely never left a store crying before until today. This tiny, cramped, ancient-looking store is full of incorrectly-marked items, most of which I bought ended up being double the price as marked. Somehow I racked up a ticket of over $120 when I only bought a handful of CraftSmart paints, two 14in x 18in canvases, a kid’s toy easel (was marked 7.99 at the endcap, was more than double the price on the receipt), and finally a little plastic palette. I thought for sure my cart wouldn’t be more than $60-70, and I thought THAT was an overestimation. I feel scammed, man. Typically, in situations like these, I would think “well duh, just use the price checker before you get to the checkout, 4head,” but they have these really TERRIBLE checkers that point straight down to the floor with little metal walls on either side, so the only things you can price-check are things one can fit between the walls. The walls are probably 9 inches apart from each other, so that’s severely limits the things you can check. On top of all of this, they have merchandise blocking your view of the computer that reads out what’s being scanned at checkout, so you can’t even embarrass yourself by asking them to un-scan items before you’ve already received your receipt.

I’m just mad that, in an effort to save money, I chose to go here over Hobby Lobby. I won’t make that...

Horrible, horrible customer service!!!! I am 65. I don't get out much but I desperately needed metallic embroidery thread. When I walked in the store there was a young lady standing near the entrance. I asked if there was anyone there to help me find the thread I needed. She said no, we do not have any sales people on the floor. I asked if she knew if they had this thread, I showed her the sample I had. She said all of our thread is way in the back, isle 54. She waved her hand motioning towards the back. I was having problems walking already but I needed the thread. So I walked to the back of the store looking for the thread. I get back there after looking all over for thread. I see the manager. I tell him if my situation that I needed help but I was told by his employee told me there was no one. I was in so much pain. The management told me instantly they do not carry what I needed. I sure wish the employee would have told me that or just take the time to ask. Next time I desperately need something from a craft store, I will NEVER again step into Michael's. I went too Hobby Lobby, just around the corner. They didn't have what I needed either but at least an employee got help for me! The associate took my sample and went to look for me as the other employee got me a seat to sit down as the associate went to search for me. Now that's customer service!!! Thank You Hobby...

This store is very disorganized. I love Michael’s as a company but this specific location is horrible. I’ve shopped here years ago for my hobby needs but due to constant unproffessionalism I go to hobby lobby. I’ve had employees tried to hide & duck in aisles just to avoid customer questions. I’ve met some of the rudest employees here. But Saturday was my last straw. I needed to use the restroom asked an employee in framing where the rest room is. The employee directed me to the restrooms and I left my cart outside it. Then a lady from security runs from her office to the bathroom pretending to put face cream on for 10 minutes while I used the bathroom. Then as I was washing my hands she just stared and watched me the entire time. Then I went in the stall to grab paper towels and she ran out to follow me again to the restroom. Like it’s sad we are still prejudged and experience racism. I guess the only crime committed was shopping while black. This establishment is horrible do not shop here. Unless you want to feel like your committing a crime...