Elite Private Health & Wellness Club — Attraction in Riviera Beach

When I signed up as a member, I was assured that I would have unlimited access to classes, which I had clearly stated was my primary purpose for joining. Not even a week later, I received notice that starting the next month, classes would cost $25 per session, with some discounts available for purchasing multiple sessions. I'm very disappointed that I was misled when I was recruited to join. Surely the owner, who was present when I paid for membership, was aware that their policy was about to change, and she and the reception desk person, David, did not disclose this to me when I specifically inquired as to access to and cost of classes. I returned in person with a signed letter of cancellation as soon as I received notice as to the cost of classes, and was promised a refund in an email by the facility owner, but the refund has still not been processed 5 days after it was promised.

Responding to the owner's reply to my post: sorry, but a deliberate omission is a lie. Me on Dec 1 2024: "so the membership includes all the classes?" Owner: "Yes." Then less than a week later, I was notified in an email that classes would cost $25 per session. While discounts were being offered for multiple sessions and there were other ways to reduce the cost per class, they were certainly not going to be included in the membership, as I had been told. It was definitely a deliberate omission not to let me know on Dec 1 that the policy concerning the inclusion of classes in the membership fee was going to change starting in January 2025. No business owner would fail to know that they would be changing their policy...

For a year and a half, my review was a 5-star. The space was more than adequate; my trainer, Von, was excellent. But things recently changed. The. AC broke for weeks... not even sure if it's fixed yet. The grade was reduced for one reason, and the manager's name is Joanne, the gyms manager. Mistakes happen. My book of sessions, which I had paid for at a heavily discounted rate, ran out. No one mentioned it to me, and my last session was not included in the deal. They just billed me $80 for a 30-minute session that I had been paying $25 for. Mistakes happen. I requested a call from Joanne for two weeks to resolve, and was ignored. I finally went there and confronted her about why she hadn't called me to resolve the issue. She took no ownership or responsibility for not returning a client's call, despite being fully aware of its purpose. She explained that it is the trainer who sets the rate. If true, why do they have published rates? Either way, if she were the least bit professional, she would have called, and I would have resolved it positively. I was willing to give Von $50 for the 30 minutes.... he was a peach for taking over my discounted sessions for another trainer who was fed up and left. So disappointed in a gym I have loved, so many people I am friends with and have sent there from my building. I spent $1,000's of dollars in training there. Alonzo is the owner, ex-BB player, and a great guy.... You, sir, are not represented well and have lost a great advocate of your gym. Find a manager who give a darn and you will see your business...

I’ve been a loyal member of both Rock Fitness and Elite since they opened. Each year, I place my membership on a 4-month freeze and have never encountered any issues—until now.

Recently, I returned to the area for just two days and planned to work out once. When I arrived, the front desk staff asked me to scan in. I specifically asked whether doing so would unfreeze my account or trigger a charge. I was assured—multiple times, including on my way out—that my credit card would not be charged and my membership would remain frozen.

Less than five hours later, my CC was charged $64.

I returned the next day to request a refund, but my request was denied. The staff dismissed what I had been told and insisted that scanning in automatically removed the freeze, resulting in a full monthly charge—for a single workout.

Having served on the executive team of a major fitness chain, I’m unfortunately very familiar with the tactics sometimes used around billing, cancellations, and membership policies. I had genuinely hoped that a locally owned and operated gym would take a more customer-centered approach.

It’s a shame—up until this incident, I would have gladly rated this fitness center five stars. And having visited countless gyms across the country, I know what five-star service looks like—and...