Giant Food — Attraction in Rockville

Whew, where do I start? I'm not iportant, nor are my concerns of what I am detailing are.. (My google name is fake, because I really care about protecting client privacy) I have worked 20 yrs as a counselor, working with young adults in foster-care system, as well as other various, vulnerable populations. I work in close proximity to this grocery store, which has been a nightmare for our clients we serve, whom have reported crazy issues, such as going over when checking out, cashier cancelled purchase, then they're partial balance on GIANT gift card is now 0, when had balance of 34.85 for example. Our last client tried to make purchase, using GIANT gift card 3 days ago worked, then next day didnt work. Manager on duty affirmed that it was an inactive, never activated card. We returned yesterday with receipt records, manager was visibly annoyed she had to do extra work. I returned to manager desk a few min later and saw the same items our client attempted to check out the day before, processed, paid for. I asked why this same card worked this time. Manager flippantly stated, I dont know, I just work here, its a system problem, etc.. I have advocated 10 times in last 2 months to management to get service request to ensure the "swipe function" to work on machines, they have been flippant, stating stupid irrarational, conflicting responses by managers on duty, while one acknowledging there is a problem with swipe function, while manager on duty defiantly states all machine functions working. There are alot of ugly isms other than racism, such as "classism", "elitism". For any struggling single moms, whom dont have a backup form of payment other than SNAP benefit card, DO NOT SHOP HERE, classism, elitism is def the vibe here. The managers on duty only care for the needs of the rich whom shop here, they have lambos, bugattis, foreigns etc parked temporarily in front of entrance all day. These are the only custumer populations they care to serve, whom have multiple payment options, most assuredly not using a "swipe function" I have shared real experiences, of the single mom with snap benefit card with no back up plan, shared by my clients. Man I cant even tell you how disrespectful, lack of human suffering from real life stuff that these management responses have exacerbated, for no damn good reason. Our program every month, has an LCSW acquiring $150 Giant cards, bi weekly, and our clients are not able to make purchases for basic needs, with these shady managers that dont care the "swipe function" on reader machines malfunctioning constantly. This is approx 5k a month, of taxpayers money being wasted, with a corporation stealing funds from foster-care system, straight up! We are already shifting to a better, more cultural aware/sensitive grocery store where managers dont only cater to customers with lambos. Our clients have been reporting weird issues with "swipe function" on machines for last 2 months and there has been no action, even a compassionate respone by management, moreso a flippant "its a system error, what else can I do? Bro, noone knows, noone understands, why some much $ is wasted with taxes we pay. Our clients have been suffering from multiple issues with "card swipe failures at this location, do not have a backup form of payment, as young adults in foster care. Sometimes when their card gets denied, they get extreme anxiety, leave the aisle without any basic needs when we my team, may pick them up. Sometimes they really feel defeated and make up quick lie, that they changed their mind to shop another time, with their GIANT gift that never works, or takes money off, but wont reverse from an adverse calculation of funds used. I recently saw a news broadcast on fox5, maybe NBC of local DMV news highlighting this exact issue, of stores not caring when swipe function doesnt work for SNAP benefits card and how it impacts the less fortunate. Whew looks like we have a hot topic, hot location to highlight this new phenomen, of a store location that...

Great store and all but some of the employees are rude and lazy. It’s been three weeks that I’ve been coming to the store to look for this “Cadbury milk chocolate with roasted almonds” since I took the last one off the shelf which was in terrible condition by the way and this product has not been restocked. I asked the personal shopper on Monday (10/16) if they could look in the back and they rudely told me to go to the front which I did. When I went to the front, I asked about the product again, and a lady took my phone number and the product details and said a manager will call me back the following day, and I received no call. So now that I returned to the store today (10/18), I see that the product still has not been restocked and it’s been three weeks so far. I went up to Customer Service again to ask about the product, and the gentleman pulled out his personal phone instead of his my device/scanner and proceeded to look at the giant app (which wasn’t working by the way) when he could’ve used a scanner to pull up the inventory. I asked if he could send someone to look in the back and he told me no, so I just went on about my day. It’s very frustrating to receive this kind of Customer Service especially if you work in customer service yourself. I work at target and we never provide this kind of service to people. If a customer asks you to look in the back, you should go look in the back for a product or just take the right steps like using a my device/scanner to see if it’s in the store at all or provide the delivery date of...

Have been to this store a bunch of times, this time with my 24-year-old son. I came in with dirty hands. The hand wipes at the front door were empty. So, I went to the bathroom to wash my hands, instead. Then I picked up a hand scanner. The scanner station would not recognize my phone number. After multiples tries, I flagged down a manager, who had to reboot the entire computer. Waited for that. Finally, 15 minutes after entering the store, I got a working scanner --- so I thought.

Did a major shopping, scanning each item. Went to checkout. The checkout machine would not accept the scanner. An employee came over to us. He said he had to verify that we scanned all our items, as if we were trying to cheat the store. We waited for him to scan everything. Then he concluded something was wrong with the scanner, which is what we told him. He took the scanner to the scanning station and promptly erased all of my scans.

A manager came over to us and said we would have to go through checkout. No apology for the 40 minutes we wasted in their store. No apology for treating us like cheats. No apology for failed technology. We said "no thank-you" and left the full shopping cart at the checkout line.

We shopped at Safeway and that went smoothly. Giant is now off our list of grocery stores, not because of failed technology, but because of failed decent treatment of customers. Safeway, Shoppers Food Warehouse, Trader Joe's, My Organic Market and others are all nearby. No one...