Rogers Public Library — Attraction in Rogers

Took my GRANDkids to the Rogers Public Library on Tuesday, 3/19/19. @nd day of Spring BREAK. (11 YO and 7 YO). I moved to the NWA area recently and have not been to the Rogers Library before. The GRANDS have visited many times but only with their Mom. We were returning books and going to get more with their Moms library card. We didn't know where to return the books so the 11 YO asked at the desk when we first walked in. The lady just kind of pointed to the drop box and said "Over there". So we dropped them and continued on to the Children's area where the lady at the desk was EXTREMELY helpful, nice and informative. She helped both kids find their chosen subject matter, showed them how to find the books on their own, and gave them her picks for really GOOD books that she thought they would like. The kids got their books and we went to the kiosk to check out. We didn't have a pin number so the card didn't work at the kiosk. We went back to the first (return book) lady and asked her to help us. She was VERY RUDE and rather nasty with us. Loudly asked "Who's card IS THIS?" and "WHO is Blah Blah?" We explained who BB was and that the card was may GRANDS Moms card. She adamantly said "You can't use this card." Both kids started stepping back farther and farther as they were embarrassed and quite a bit intimidated by this. I took back the card and we went back to the kiosk and called Mom to get the pin number so we could check out without the "help" of the person at the desk. I have NEVER had such a BAD experience at any library in my entire life (and I'm OLD) This is NO way to keep kids wanting to come to the library and read. Rogers needs to get someone who WANTS to HELP patrons at their desk. If this was my towns library, I wouldn't go back! Thankfully I have access to many, many libraries and will take the GRANDS to MY area library from now on and will make sure my GRANDS have...

Although I have lived in Rogers for over 3 years, I rarely use this library because of its restrictive policies. I live just outside the city limits, which means I have to pay to get a library card. I find this practice frustrating, as I have lived in both Fayetteville and Springdale outside the city limits, and neither have a similar policy. Why disadvantage rural people who want to read? My kids go to school in Rogers, so we were able to get a student card for a lesser fee, but my daughter must be with me to check out books for her. This policy makes it difficult also, as I work close to the library, so it is much quicker to go from work than to drive home, pick up my kids, and drive back. In addition, they have been closed for over a year and still require appointments to enter the building, which means when I happen to be in the area with my kids and stopped by, I was turned away. When I stopped by after work today with an appointment and picked out 30 books for my girls to read, hoping I could do self checkout, I was told I couldn't check the books out because my daughter wasn't with me. Although I appreciate the nice facilities and collection of books, it is a very unwelcoming place for my family due...

Absolutely love this place! I Used to bring my kids here once a week to play with the blocks while I picked out our weekly books. Then Miss Mayra from the children’s department let us know of the special events she hosts during the week! Now we have made going to the library a Monday/Tuesday/Thursday routine! Both of my kids have really flourished in her events! My baby loves mingling with other babies during her baby events and is really working on her motor skills! As well as my toddler, he’s enjoyed listening to books during family story time and participating during the read. hes made numerous crafts in which it’s helping him get ready for pre k! And not to mention the amount of friends he’s made every week! As a parent it excites me going to a place that makes us feel very welcomed! Her act of kindness has changed our whole view of...