Roswell Historic Hall — Attraction in Roswell

Review of Roswell Historic Hall: A Bride’s Nightmare

I am deeply disappointed and frustrated with the service provided by Roswell Historic Hall during our wedding reception on April 27, 2024. Our experience was far below the expectations set during our initial meetings, leading to numerous issues that marred what should have been a joyous occasion.

Shuttle Service: The shuttle service was a disaster. Despite scheduling pick-up times, the shuttle was over an hour late. Elderly guests, some requiring walkers and canes, were left standing for long periods. Many guests ended up walking to the venue, crossing Alpharetta Highway, which was unsafe and unacceptable. Additionally, several groups of guests waited over an hour for the shuttle to leave after the event, with the driver nowhere to be found. My father and other guests had to personally search for the driver behind the bar multiple times.

Police Officer & Staff: Despite paying $500 for a police officer, no officer was present. This was a clear breach of our contract, and I demand an immediate refund. As of today, they still have yet to show me proof that a police officer was present. Initially, there was no bartender at the cocktail service, leaving guests to serve themselves. My friend had to ask for help with the margarita machine, only to be told to calm down when she needed assistance. The waitstaff were largely absent, choosing to hang out in the kitchen and tent area instead of serving guests.

Food and Beverage: The quality and quantity of the food were extremely disappointing. The charcuterie display was tacky and insufficient for our 160 guests. Many guests, including my daughter, went hungry. The cocktail hour spread fell far short of what was promised. I had to ask for more food to be put out, which should not have been necessary. The champagne toast was another fiasco; I had to text you to start opening the champagne despite our prior discussion.

Decorations and Cakes: The cookie table was not placed as agreed and was nearly empty when I checked it. I had to restock it myself, which is unacceptable. The cakes were displayed without any decorations, and the cake topper was not placed until I did it myself. The cake was not distributed to guests, resulting in a $700 loss as many guests did not receive any, and we had no leftovers to freeze for our anniversary.

Organization: Throughout the evening, I had to make numerous phone calls and texts to address issues that should have been managed by your team. My husband and I repeatedly had to go behind the bar and kitchen to locate servers and items, causing unnecessary stress and disrupting the flow of the evening. You even approached me several times to ask if you could leave, despite knowing the event was not going well.

Overall Experience: In summary, the level of service provided during our wedding was unacceptable. It tarnished what should have been a beautiful day and caused unnecessary stress and disappointment for us and our guests. The numerous failures in meeting the agreed-upon expectations have led me to demand a 30% refund of the total amount paid, which is $5,310. I expect a prompt response and resolution to this matter.

I strongly urge you to address these issues to prevent similar experiences for future clients. This was supposed to be one of the most memorable days of our lives, and the service provided by Roswell Historic Hall was a complete failure.

Message me if you’d like to speak with me about my experience.

THE OWNER is clearly trying to cover herself up in her response to my review. Why would I write this review if I was happy??? NO, we were very disappointed all evening. The only thing you did well was the decoration of the room and that's it! SORRY...Stop trying to...

My new husband and I had the pleasure of celebrating our wedding at the Roswell Historic Cottage this past weekend. It was an incredible experience - the venue is absolutely beautiful, the ability to customize was easy, and the overall booking process and communication was seamless.

I researched high and low for an affordable venue that allowed for a fully-customized experience. This was key for us as that many venues REQUIRED clients to use their alcohol packages, catering services, etc. While many engaged couples are on a budget and are conscientious of that budget, we were especially in tune with our budgeting as we were covering all of our costs ourselves.

The Roswell Historic Cottage permits clients to BYOB, hire their own catering services, hire their own entertainment, use their own linens, and use their own decorations (within reason - no stapling/nailing to walls...as long as clients do not damage property). This information is readily available in the first meeting with the owner, Mahi, and is also specified in the contract.

When submitting payment for the venue, you are paying for the space and use of their facilities only - they have round tables, rectangle tables, and cocktail tables along with chairs and their own decorations included in the use of their venue. With the exposed brick, chandeliers, black metal beams, bird cages, pedestals, tall crystal candle holders, and built-in bars, we did not have to overextend ourselves with our own decorations as the Roswell Historic Cottage stood beautifully on its own. Remember, the Roswell Historic Cottage does not provide staff to help facilitate your event, this is done by the services you have hired. However, VALET is included in your contract and is either covered by your guests' tips OR you may tip them directly yourselves prior to the event so that your guests do not have to tip. The Roswell Historic Cottage is valet-parking only.

For the couples who would rather a more package deal, the Roswell Historic Cottage does provide an entire wedding service for 120+ guests which includes photog/catering/non-alcoholic services/cake/dj/etc for a lump sum.

Mahi is absolutely wonderful. She was always prompt and direct in her responses. She was very easy to work with and provided a comfortable and personable experience. Mahi was very willing to discuss any concerns and answer any questions. She never pressured us into any of the preferred vendors, additional services, renting their linens, etc...she always commented that it was an option but we were free to do what we'd like. There was honestly nothing more we could have asked from her.

She recently converted what was the office into a beautiful bridal suite which allowed for my new husband and me to duck into when we needed just a moment alone or a quick bite to eat during our wedding.

Mahi and the Roswell Historic Cottage simplified the wedding planning experience in the most beautiful, seamless way. It is an excellent venue, particularly for those who do not want to be trapped in a box and would rather have the freedom that the...

BEWARE!! STAY AWAY! Worst experience dealing with Mahi. In the beginning, she seems nice and charming. She will seem to discuss rates and discounts with you, but later act like the conversation never happened.

Working with her made the week before my event feel like hell, causing me so much mental stress. It was a nightmare. Save yourself the trouble and avoid this venue. If you MUST work with Mahi, make sure you VOICE RECORD conversations. I thought a written contract would be secure enough, but she won't honor that unless you fight for it. Better to have additional voice proof of her committing to things.

I reserved my date 4 months in advance. As the owner, it is her responsibility to send me the contract/next steps, but she never did. A couple months later, I checked in with her to ensure everything was set, and she told me she had given my date away to someone else! Later, she LIED to my father saying she sent me the contract, and I never signed it. She knows that is a LIE; she doesn't have any sent emails to prove it.

She designs a contract, but does not honor it. She tries to completely CON you into paying more. For example, I had 17 tables (170 people) for my event. Each table cloth costs $25, and each napkin (per person) is $1. That's $595, but she tried to charge me $680. When I point that out, she says "don't argue with me."

I NEVER asked her to provide food (I had the partial package), but when going over the final invoice (1 week before my event), and I'm pointing out all her FALSE charges, she completely changes the terms of our agreement and LIES saying that I asked for food. Complete absurdity. She knows she is trying to con people, and comes up with lies on the spot to cover it up.

She is extremely unprofessional. When I'm going over the final invoice and asking about all her FALSE CHARGES, she has the audacity and nerve to tell me, 6 days before my event, to arrange for everything myself (tables, chairs, napkins, etc...)! What kind of professional throws in the towel and says that when a customer is pointing out HER MISTAKES and FALSE PROMISES?? I was shocked to find out that she has such poor business ethics and values.

Some inconveniences on event day: The chaffing dishes are very small, and her staff are slow in refilling. We had so much food left over mainly because people thought we ran out since the chaffing dishes weren't being refilled quickly enough.

The positives: her photographer and DJ were great. The overall flow of the event went well from what I could observe as the bride. Decorations were decent.

RESPONSE TO OWNER'S REPLY: Like I said, luckily the event went well. But that doesn't change how miserable the planning was, and how many ways the owner tried to blatantly mislead and misrepresent our agreement. It became so stressful to the point where I would feel sick to my stomach if a text from the owner popped up on my phone, fearing what curveball she was going...