Goodwill Central Texas - Round Rock Store — Attraction in Round Rock

I have had a very disappointing experience with this Goodwill today - found a Laserdisc player there but the test outlet did not work I either area. I asked an employee where the working outlet was and he took it in the back and said it didn't work - I asked him for the item back because I wanted it for spare parts - I repair them ! - and he refused to give it back to me - he was rather flippant about it and said it was put in the salvage and I could not have it back - tried to say because it was broken it could not go out - really - a lot of broken stuff makes it onto the shelves - it's Goodwill - not Best Buy. I was very upset and asked about what about the customer being right - buyer beware - I told them I thought they were cheating me - and I said I would not go back there again - and I kicked a metal pole as I left - i was.that angry and frustrated at the shoddy way I was treated. - I would have given only one star - but the visit did start off well when one of the nice ladies answered my questions about winter clothing - that's the good customer service I would have expected at the particular Goodwill - have been to all the GWs in the Central Texas area and this is the worst experience I have...

Staff are absolutely rude. Very pushy and forceful about their donations. Make customers feel bad. Especially, cashiers named letter S, and some other elderly woman who are extremely unhappy with their jobs. Take their miserable life on the customers. They should not behave toward customers. Making donations are optional. Don't make customers feel bad about themselves and you guys are superior than the customers. That is not good. In that way, you are loosing customers. I don't care goodwill is non profit company. Then, you need to be polite to your customer. I didn't have any problem with other locations of good will. but obviously there are very rude and bitchy employees working there except just one or two. but cashiers, they are extremely rude and bitchy. so be careful when you go there. I also gave out a lot my stuff =, some of them were very new. I already donated a lot. What else do you need? very bitchy and unpleasant place. I seriously not recommend round rock goodwill. Trust me!!!!!! or you go and experience rudeness and you will know it!!!!! I am not blocking you if you really want to go there. just be ready for bitchy attitude toward...

This is a terrible place because the manager had an accusing tone because my price tag fell off on the item I want to return. I went to the counter for an exchange but the price tag fell off. I had to use the bathroom so I walked to the back of store. Then, I went to my car and I found the price tag since it dropped. I return to the counter and the manager ask where did I get a price tag? He implied that I had taken a price tag off an item while I went to the bathroom and place it on the return item. The exchange was only $1.99, and he seems like he is accusing me of putting a price tag on the refund items. Finally he gave me the exchange but warned me this will be the only time he can do this. With the exchange gift card , I gave them back the money by spending more than the refund price.

All these items here are donated !!! These items are not personally his to make such a statement in an accusing tone of voice. People have generously denoted these, and I personally have donated several times to Goodwill. He act as if I did a horrible crime for an item that cost $1.99? Was...