Home Zone Furniture — Attraction in Round Rock

I cannot rave more about this company!! We went to three different businesses and were shopping for 8 hours. We were ready to give up and at the last minute we saw the store and we just thought, why not? We went into the store tired and defeated. But the sales woman (Jennifer!) sooo kind. We told her that we were very specific about what we were looking for, and we didn't have high hopes. But they literally had the couch that ticked all of our boxes. Jennifer let us know that the couch that we wanted was not actually in stock, but they had the same couch from a different distributor who they could get and they would price match it for us. The process was so easy, even though we lived an hour away they still delivered within the week without an up charge. We got the couch after the first couple of days the wireless charging in our console stopped working so we put in a ticket and they were going to have a technician out the next Friday. Before that Friday could even come one of the buttons on our couch broke (totally our fault), called in for another ticket - again they said following Friday someone would be out. When the technician (Felix!) came out Friday for the first issue with our wireless console, he went ahead and had no issues looking at the buttons for the recliner. So we so didn't have to wait another week! He told us he would get back to us on how soon he could get the parts in, the same day they called us back to let us know that they didn't have parts in store and that they were just going to replace both of the pieces. By the next Friday we had our services dropped off by Miguel, I was working from home so I let them in and went back into my office to work. I told them to just set up the couch and not to worry about plugging anything in. Miguel and his helper ,not only, went ahead and set up the couch for us plugged everything in, and locked the door on their way out, but we're actively talking softly and being quiet as not to disturb the office work. I cannot express how every time I call into customer service how wonderful everybody there has been to talk with.

10/10 WOULD Absolutely BUY...

Would like to convey our big thanks to Maria, who truly facilitated a seamless purchasing experience for us. She provided excellent assistance without being pushy, allowing us ample time and space to explore, contemplate, and ultimately choose. Her unwavering patience and the best deal she offered are rare to find in other shopping environments.

I recently purchased the Big Reputation light grey sectional fabric based with chaise, reclining seats, and wedge with a console from the HomeZone store in Round Rock, and I'm happy to share my experience.

The Good:

Value for money: The sectional is incredibly well-priced for the features it offers. You get a spacious sectional with reclining seats, a chaise, and a console for a fraction of what you'd pay at other furniture stores. Comfort and functionality: The reclining seats are a fantastic addition, offering great comfort for movie nights or relaxing evenings. The chaise provides ample space to stretch out, and the console is handy for drinks and snacks.

Modern aesthetic: The light grey fabric is neutral and stylish, blending seamlessly with various decor styles. The overall design of the sectional is modern and sleek, adding a touch of sophistication to our living room. Easy assembly: While the sectional is large, it came with relatively straightforward instructions, making the assembly process manageable.

Overall:

The HomeZone Big Reputation sectional is a fantastic option for those seeking a comfortable, stylish, and affordable sectional for their home. It offers excellent value for the price, with plenty of features to enhance your relaxation and entertainment experience. While the fabric quality and minor imperfections are worth considering, they don't significantly detract from the overall positive experience.

Recommendation:

If you're looking for a great value sectional with a modern look and comfortable features, the Big Reputation sectional from HomeZone is a strong contender. Just be prepared for a potential longer delivery time and be mindful of the fabric's durability in...

What a terrible and disappointing experience we've had with Home Zone. Everything is great when you're in the store making a purchase, but if something goes wrong — like an adjustable base that suddenly stops working — they will ignore you for weeks and offer no real solution.

We purchased a Tempurpedic mattress and adjustable base from Home Zone less than a year and a half ago. After returning from vacation, the base stopped working completely and would no longer move. We've now been without a functioning bed for over a month, and the level of customer service has been nothing short of awful.

We’ve had to follow up again and again just to get a single response — and when we do hear back, it’s vague, unhelpful, and leads nowhere. After waiting three weeks for a replacement part, they sent the wrong one, and now, seven days later, we’re still waiting for any kind of update. No tracking number. No communication. No accountability.

How does a company send the wrong part and then leave a customer hanging for a full week without a solution?

For a company that claims to value customer service, the way we’ve been treated is beyond disappointing. We've reached out countless times asking for a timeline, tracking information, and clarification around our warranty, only to be met with generic replies or complete silence. It’s been over a month without a working bed, and we’re still making payments on something we can’t even use.

To make matters worse, the adjustable base was purchased due to my wife's medical condition that requires her to sleep upright. The lack of empathy or urgency around this has been deeply frustrating and disappointing. Monica and Laura have refused to communicate or take accountability for a situation that is entirely Home Zone’s responsibility.

I would strongly caution anyone considering Home Zone to look elsewhere. Their customer service ends the moment your credit card is swiped. Spend your money with a company that stands behind its products after the sale, because you won’t...