Animal League of Green Valley — Attraction in Sahuarita

Disappointed. Our family felt that we were ready to add to our home. We found a puppy online on their website and totally feel in love with her. We currently have a 4 year old dog that was also a rescue from PACC, he is great with other animals and we wanted to get him a friend. My husband and I packed up our two daughters and traveled down to Green Valley to meet her. On arriving, the receptionist made us feel very unwelcome, like we were interrupting her. After signing in and being told to wait, she dismissed us down the hall with a few directions to where to go where a very friendly volunteer waited for us with a smile and introduced us to the puppy. We had to stand awkwardly in the hallway in front of the kennel holding the puppy, blocking the walkway for anyone else. We were told that we needed to bring in our other dog for a meet and greet, which is totally understandable. She directed us back to the lobby where the receptionist was supposed to help us with placing a 'Hold' on the puppy so we could come back with our dog. Again the receptionist was dismissive and told us to wait for the person we needed to talk to. We again had to stand awkwardly waiting since there was really no place to sit while the person we needed to speak to was already talking to someone. When she was finally free, we weren't greeted only waved over. We asked about the "Hold" until we could come back on Monday with our dog (it was currently Thursday) she said that was a very long time to have a hold on the dog and they would probably be gone by the weekend. The dog had already been there for 10 days. When we were asked who was going to be home with the dog, we explained that we both worked and some days varied but the most we would be gone would be 4 hours. She didn't like that. When we told her we planned on crating her until she was potty trained, she didn't like that either. She told us that this puppy was just a baby and couldn't be alone that long. So apparently the only people that are allowed to have a puppy have to be home 24 hours a day. She suggested we look for an older dog and didn't offer any available until prompted by me for the information. She introduced us to the Foster Coordinator, who was very nice but in the end we left heart broken and disappointed that we couldn't have the puppy we wanted.

To the faculty of TALGV: I would recommend at least designating a room or some kind of space for a meet and greet with the animals. I understand that you want to find good homes for all the animals but do not to make those who come to your facility feel judged and like bad pet parents because we have children and work full time.

I don't abuse my animals. They are feed, watered, walked and loved. I don't beat my animals, I don't leave them outside in the desert heat. I don't even use shock collars. I go to professional dog training classes to correct any undesired behavior. I am NOT a bad pet parent, but two out of the four people we interacted with at this shelter made us feel that way.

Over all, I felt that I was unwelcome, it was disorganized and the staff made me feel like a bad pet owner. Do not recommend. I will be returning to PACC for my...

On July 5, 2025 I called The Animal League of Green Valley (TALGV). I spoke to someone about adopting a 13 pound, 3 year old chihuahua that I had seen on their web site. I was told that someone had a hold on the dog and were going to come in on the 7th to meet the dog, but they canceled. I was then told that I couldn't place a hold over the phone and to come in on the 6th at 10am if I wanted a chance to adopt it. I filled out the online application and went to see the dog on the 6th. I Liked the dog and told the work I wanted to adopt him. The worker said I had to file out the application. I told her I did and handed it to her. She then took it to the office. She returned and told me the only concern was that my yard wasn't fenced. I then told her that I lived a a 55+ community that was completely fenced. She went back to the office a then returned and said that was fine and I could adopt the dog.

Being the 4th of July weekend they were not adopting out any animals till the 7th which I understood. On the 7th I made the 45 minute one way trip back to the shelter. I arrived for my 11am appointment. A worker lead me back to the office. She opened the the to let me enter. I made it just inside the door in the hallway and was stop by a person. The first thing she said was I am not adopting that dog to you. I was in shock. I said that the day before I was told that I could adopt the dog. She then made the statement (how are you going to play with and walk the dog. You need a senior dog). She said that the dog is a very active dog and that is why the lady that adopted him returned him. She then stated the previous lady said the dog needed the be with someone that has kids or other dogs. Usually rescues always request no children when it comes to chihuahuas. If the lady that previously adopted the dog was such an expert then why did she adopt a very active dog. Maybe she needed a senior dog.

I then said why is it was an issue today and not yesterday. She said because she had not had a chance to meet me. I feel that she still didn't meet me because she never spoke to me before saying she would not adopt the dog to me. What it comes down to is she saw I was old, fat, disabled and walked slowly.

I feel very humiliated, discriminated against and judged. If anyone reading this fits into any of those categories I would not try to adopt at this organization. By the way her name is Kim and says she is the president of the organization. There website says they do not discriminate. What a joke. She just proved she does. Look at the other reviews. I wish I had before I...

⭐☆☆☆☆ Deeply Disappointed by the Lack of Compassion and Customer Service

My 21-year-old son Diego, who is autistic, recently walked down to the Animal League of Green Valley early yesteday morning because he had his heart set on adopting a cat. Despite having severe allergies, he believed the cat was hypoallergenic—something he clearly misunderstood. Unfortunately, by late last night, he was having serious allergic reactions, including swollen eyes and trouble breathing. It was very frightening for him.

I called and left a message explaining the situation, and the president of the Animal League called me back the next morning. I was shocked by her response. Instead of showing empathy, her words were, “Well, he must have looked normal, and this is a lesson he’s going to have to learn.” There was zero compassion or understanding for what Diego was going through—not only was he devastated about having to give up the cat he was so excited about, but he also lost $75 of his own birthday money in the process.

To make matters worse, when I went in to return the cat and hoped to avoid dealing with her directly, I asked to speak with someone else. Her exact response was, “Well, you have no choice.” That kind of dismissive attitude is unacceptable, especially from someone in a leadership position at an organization that’s supposed to care about both animals and the people who adopt them.

I don’t expect policies to be bent, but I do expect basic human kindness—especially when dealing with individuals who are neurodivergent or experiencing distress. This experience was hurtful, disheartening, and left my son feeling worse than he already did.

I hope the Animal League of Green Valley seriously reconsiders how they train their staff and how they handle situations with empathy and professionalism...