Twin Cities Dermatology Center — Attraction in Saint Louis Park

Part 2.

I took them for a little over 2 months with no issues, but in March I started having issues and one night I completely crashed. While on vacation with my family I was lying down for bed and took a finasteride because I thought that the dutasteride was actually too strong by that point and within 10 minutes I was losing it. My heart rate sky rocketed to over 100 bpm (anxiety), I got severe chills and everything was cold even under 100 blankets and in the florida heat I was freezing, I also started shaking uncontrollably (tremors) and they never stopped...never unless I somehow managed to fall asleep, I got horrible insomnia to where I couldn't sleep for 4 days in a row and then I would crash for a few hours, my mind was racing and there were loud noises and songs playing on repeat in my head that would never stop, my vision went on the fritz like I'd see things moving and bright lights, constant searing headaches that made me feel like the room was spinning or that my brain was melting, etc. There are so many more things that I could list. I suffered with all of these sides nonstop for 2 1\2 weeks straight losing my mind and losing 15 lbs to where I was 115lbs at almost 6ft and at 20 years old so I lost all muscle and was so weak I could barely lift things or let alone walk. During this time I went to the ER 2 times, within 24 hours, because the anxiety made me feel like I was having a literal heart attack. I went to many doctors who couldn't help me. I called Dr. Pierre and she just said wait to see if the sides went away, they haven't only have gotten worse, and was very cold on the phone and wanted to push me off it so she could go about her day as I'm suffering beyond what can be conceived unless you are in my body and mind. Towards the 2 week mark I got the worse depression and wanted to commit suicide everyday and was constantly calling the suicide prevention hotline and my parents were distraught and didn't know what to do nor do I. My close family came in from out of town and I normally love my cousins and have such a good time with them, but during their whole visit I couldn't feel any emotion except anxiety and depression along with all the debilitating sides.

Then, for about 2 weeks I started feeling better, but a new side effect came about during this time... Tinitus... it is a extremely loud high pitch sound that rang in my ears non-stop 24\7 to the point where I could only function if I wore headphones in my ears playing loud sounds to try and distract my mind from he noise. Even when I slept I had to keep in the headphones. I also still had sleep issues to where I could only sleep in 1 hour increments throughout the night. I still had the tremors that now became random muscle spasms. I had random times where my body temperature would sky rocket to where I was covered in sweat. I would say though that there was 1 week that gave me hope because I started feeling better and the tinitus started to go away...

Don’t go here if you value honesty and good communication. I visited about 2-3 years ago during a very vulnerable time in my life to seek treatment but have been going through a series of unfortunate events causing financial hardship. I consulted with my nurse and the doctor at the time that I can’t afford out of pocket expenses and I needed to be sure my medical insurance covered it. I was told during and before appointments that my insurance covered everything - yes I asked them to confirm 100% because I didn’t want bills I couldn’t afford. If I couldn’t afford the treatment AND insurance didn’t cover it I wasn’t going to have the treatment done. Here I am 2-3 year later getting a notice for a bill I didn’t know existed and shouldn’t have existed based on my communication with the staff. So now I’m being blindsided by a $600+ bill when I was told all my appointments and treatments were covered and already paid for.

No one contacted me about this.

Not mention during one of my visits the Dr brought up very vulnerable information and asked me about personal things that had nothing to do with my appointment(because she knew a patient that was related to me and had apparently spoken to her about some personal things during her appointment.) and why I was there. Also my weight was targeted when that wasn’t the cause of the flare ups I was having. I was in an abusive relationship at the time and didn’t know why I was getting sick and my skin and body was experiencing what it was. It had nothing to do with my weight and if anything my weight was also another side affect of the abuse I was experiencing. Very unprofessional - terrible experience. Don’t confirm to your patients that you checked with insurance and they covered the bill if the bill wasn’t actually covered and paid. This office is very sketchy and all over the place.

EDIT TO RESPONSE: Save the generic response - that wasn’t the issue, don’t blame insurance, it was the office and the staffs fault. If she’s dedicated to good service then all of this would’ve been conducted correctly. The office, nurse and doctor lied saying that they checked and the insurance confirmed it was all covered 100%. If the insurance wasn’t going to cover it all they would’ve made that known and clear just like any other medical experiences I’ve had elsewhere.

Then don’t even have the nerve to take accountability. “If you feel you have been wronged” - such a gaslighting robotic response. It’s not a FEELING...

The dermatologist accidentally prescribed me a medication I already had. I picked it up, because of their mistake and didn’t realize I already had the cream until I made it home. When I called the dermatologist and explained what happened, they apologized and prescribed me the correct cream.

The issue was I couldn’t return the wrong cream to the pharmacy so I asked the dermatology center how we should rectify their mistake.

Dr. Pierre-Louis, dermatologist, told me I could still use the wrong cream (the lower dosage) — but that would clearly delay my progress so why would I do that?? Then she gaslit me and told me it was my mistake for picking it up. She said it was very “strange and odd” I was asking to be reimbursed for picking up the wrong cream— THEY PRESCRIBED ON ACCIDENT. Then she said “It’s 4PM on a Friday and this is an inconvenience— as if I was the problem!!! The icing on the cake — she told me to find care elsewhere, but I looked at my CC statement and they reimbursed me for the cost of the medication!!!! So why be confrontational and disrespectful when it’s clear you were in the wrong?

I’m disgusted by the behavior and they showed how they really feel about their patients. Absolutely do not recommend this practice!!!!! Deeply saddened I’ve spent $200 a visit for this type of treatment. They have this unique pay system where as soon as the insurance bills the patient — they automatically take the money out of your account on file. You don’t get 30 days to pay it like other clinics.

Every time I came for an appointment I’m waiting 30-40 minutes for the dermatologist and she spends MAYBE 6-8 minutes with me and is rushing through it. There was also another instance where they didn’t send the correct pill dosage to the pharmacy after an appointment. But I caught it before I picked up the medicine.

I’ve been nothing but patient and kind with them not being punctual and making mistakes, but the one time I feel they should pay the price for their mistake— this is how I’m treated. You learn a lot about a clinic when things go south. DO NOT choose this location,...