Ashley Store — Attraction in Salt Lake City

Well this was interesting. We were at a different Ashley location looking at a table. It was unfortunately discontinued, but the Salt Lake location had one in stock that was a floor model. We called the store, got the quote for just the table and the assurance it was there and would be 30% off. After driving over 30 minutes to get there, no one was at the door to greet or guide us. We walked through the store and found someone who directed us to the salesperson we spoke to. The salesperson we spoke to then guided us across the store to the table in the wrong color, even though we spoke to two people on the phone confirming the item and color, one of those individuals was her. After she located the correct color, she speed walked us to what seemed to be the storage area of the store. There was definitely no browsing along the way. When we got there the price was over triple what they quoted us on the phone and we were told we have to take the chairs too. We explained we just drove over 30 minutes because two people on the phone confirmed we could get this exact table for 30% off without the chairs. Again, one of those days individuals was her. She told us we were spoiled and that when she lived in Florida she drove an hour. She didn’t even bother to consider what we have going on in our lives and why driving around over the next few days would be difficult for us. She then said she had to confirm with her manager that we could get just the table. So we walked all the way back around to the other side of the store again and the manager, who also was not helpful or very happy said we could have just the table for 20% off. By this time we were a little fed up and agreed and said we will take it today. Then we found out that no one was there to help us load it into our car and we were told we have to move it from storage to our car by ourselves and load it into our car ourselves. I feel like this is a liability waiting to happen, especially since I said we are coming right now to get it on the phone and no one said we would have to load it ourselves. And again, one of those individuals we spoke to and said we are coming right now to pick it up was her. This was now getting ridiculous. Finally, we asked if there was another entrance we could use, she said no even though there were three entrances, one that led straight out to our car in the parking lot. We asked if we could use the side door that was clearly right in front of us marked “Exit”. She said she would get the key and we pulled our car around. Then she watched as my husband and I loaded the table by ourselves into our car and she locked the door behind us without saying goodbye or thanking us. Horrible service. This will be our one and only shopping experience with Ashley Furniture. I like the table and quality, but I truly believe the salesperson matters and so does the manager on duty as the one tonight was not helpful at all. Unfortunately, this is a true...

UPDATE: The response from Ashley Furniture from my review 2 weeks ago guides me to email their support dept. for assistance. If matters couldn't get any worse I emailed them twice since my post 2 weeks ago and never got a response from either one. I am so infuriated and disgusted with this company. With all their commercials you see on TV they appear to be a reputable company but they are not. I am afraid my next action may need to find out consumer rights regarding a zero return policy which I don't believe is legal. There were no signs posted about it at the store, nothing from our Sales rep. indicating such and never dealt with a company that has a zero return policy unless item is damaged. May also consider taking this to the media to warn others.

I WILL NEVER PURCHASE FROM ASHLEY FURNITURE AGAIN! My husband and I purchased a couch, loveseat and recliner from Ashley. This was the first time we ever purchased from Ashley. We have purchased from other local furniture stores in the past. The set was delivered and we realized our front room was just a tad too small to accommodate the recliner. That same day of delivery my husband tried to contact the store, there is not way to contact the store directly they have a "call center" and they won't let you contact the store. When my husband explained that we wanted to return the recliner we were told Ashley has a NO RETURN POLICY unless the item is damaged! That is unheard of in this furniture industry or most industries. You are allowed to return an item within a time period, especially when we contacted them the day of. My husband went directly to the store that same day, and was directed to the manager who basically said "you signed for it" so there is nothing we can do!! They wouldn't allow us to return the item which was an expensive $1500 recliner. The manager told my husband the General Manager is in on Saturday and would call my husband. Never heard a word from the General Manager or Ashley furniture. I am so in shock and disappointed that they won't allow a return I will NEVER do business with them again. My husband will reach out to the General Manager on his next day off, but has to go into the store since you can't get ahold of them. This is a SHADY company. Terrible customer service and zero conflict resolution. I will tell anyone who asks about our beautiful couches not to ever do business with them again. We have purchased many times in the past with RC Willey with great service, you can get ahold of the store and your sales rep and can return items. We thought we would give Ashley a try since we have seen their advertisements and seemed like good prices. I am disgusted with their service. They don't care about you as a customer and your happiness with the purchase, they just want your money. They should have signs posted 'ALL SALES FINAL, NO RETURNS ACCEPTED UNLESS DAMAGED. " ...

Bought a couch and loveseat bundle 4 and half years ago now. The customer service in-store was not terrible. In January of this year, our couch, it is 2 sided reclining couch, the recliners started to break and were getting stuck when coming out and once you got them out, they would get stuck when trying to put them back in. I called their customer service and they set up an appointment to have a technician to come and look at them. The tech came out and said that he would need to order some parts and that they would be delivered to our apartment and when we received them, to call and set up an appointment to have a tech come out and fix them. We received the parts around the end of March! And that's when lovely Covid hit. So I decided to wait a couple weeks before I called. I finally called the beginning of May to set up an appt and they couldn't have anybody out to fix it until the end of June!! I tried to be understanding because they were getting caught up from Covid. Finally, it was the day of our appointment. The tech comes out and looks at the bottom of our couch, looks at the parts and tells me that the parts that were ordered are not going to fix the couch long term and that the previous tech should have just ordered a whole new couch since it was covered under our warranty. Ugh! He calls customer service to see if this is possible..it is. Goes to the store to see that they can order one. Calls me back and says it should only be about 7 business days. Tells me to call customer service and get a tracking number in 3 days. I call customer service and the lady tells me that it takes about 21!...21 business days for orders to be processed. A couple days later, I get a call confirming that they've ordered the couch and that our delivery date will be July 14th. Finally! A week before, we get a call that the manufacturer doesn't have it, so they have to push out our delivery date until August 10th. Fine. Then it turns into August 21st. They say we will hear from them a day before to find out a delivery time. I never hear from them. So I call, wait on hold for over an hour and get disconnected. Call back and hit a different prompt on the automated and get an automated message saying that I'm scheduled for delivery on September 8th!!!!!!! What!? Whatever! So guess what? Today, I got my couch that I've been waiting for for like 7 months. It's been 9 months since I originally called customer service. And the original tech could have just ordered a new couch. But...the boxes with those parts that I have no use for, the delivery guy wouldn't take today because he had no instructions to do so. So now, I still have unneeded, unwanted, useless boxes full of stupid parts in my dining room. I'm very, very frustrated with the customer service to say the least. Happy to finally have my couch,...