Rocky Mountain Chocolate Factory of Salt Lake City, UT at SLC Airport Concourse A Departures — Attraction in Salt Lake City

I ordered a chocolate cluster from the woman working at this facility. Instead of charging me me for the item I asked for, she charged me almost twice as much for the item that was her favorite (the Bear). When I asked for her to refund me the money and redo the transaction she gave me a really hard time because she said “she couldn’t remember how to do refunds”. After playing with the machine she insisted the money was returned and the recharged me for the cluster I originally wanted. I just looked at my account and this woman charged me twice and gave me no refund. I spent $9 for a $2.50 treat. What a scam! STAY AWAY. The treat wasn’t even good. Don’t waste your time, and if you do check your recipet because they will try...

The candy in the case was hard to bite. I don't know if it was stale from sitting in the case, or if that is the normal hardness of the candy. It wasn't even that flavorful, though the flavor wasn't awful. For the price I paid, I was expecting something amazing. Instead, even the wrapped candy bar I bought tasted off somehow. The candy bar wasn't stale tasting, just not delicious. Hershey's bars taste much better. I would only buy from this place again if I was desperate for chocolate to keep me awake on the plane. Buy Lindt/Lindor truffles because they are always fresh and tasty. I would give the place one star, but anything that isn't very dark chocolate deserves more...

Absolutely terrible service, we love this store but the service has been on a fast decline. Spent almost 15 minutes trying to resolve the counter worker giving me EIGHT of one type of chocolate instead of the ONE that I'd asked for, clarifying multiple times, "only one of these please". After finally getting through to them, they then proceeded to be extremely rude and snarky as they were giving me the refund for the seven I didn't order. After all was said and done they'd even given me the wrong amount of change and I had to help them fix that too :( Very disappointing, we love...