Ulta Beauty — Attraction in Salt Lake City

I've been a loyal Ulta shopper for around 15 years but the experience I had at this store last month might unfortunately drive me away for good. A female worker with buzzed, blonde hair had the NASTIEST attitude I've ever experienced in my life. I walk in to buy the same eyeliner I've bought for years. There wasn't any on the shelf, so I needed a substitute. With hooded eyes, you need to be careful of the liner you select, especially with liners being $20-$30 nowadays. So, I asked the two front desk workers something along the lines of, "pardon me, is anyone working the floor? I just need some assistance." This was about an hour before close. The other girl, with long dark colored hair, replied back sorry, they were short staffed, so nobody was working the floor. I said okay! No problem, and began to walk away. The entire time, this buzz-cut bleached blonde was staring at me with the abhorrence I could only liken to somebody reacting to a person m*rdering a puppy. Her hateful stare was unwavering. It was as if I had asked the dumbest, rudest question known to man, and insulted her entire family lineage in the process. I asked her, "why are you staring at me?" to which she ignored my question and continued to send daggers through her eyes. I ask, "what's wrong with you?", still nothing. I felt unbelievably uncomfortable from this silent hostility emanating from this girl. I turned away and went to walk to find the stupid eyeliner, but then thought to myself- why would I spend money at a place who hires people like this? I began to walk out when the dark haired girl left the register (she had customers waiting at the till so she didn't need to come help me but I appreciate her willingness to try) and asked what I could be helped with in a friendly but exhausted tone. I was too uncomfortable at this point. I said, "never mind, but thank you" and went to walk out, with my face burning red. As I'm reaching the door, who is still hatefully staring at me? The buzz cut bleached blonde. Do I want her fired? Of course not. Do I want her to fix her awful attitude and treat others with baseline respect or at least do the rest of us a favor and leave the customer service industry? Yes. I ended up ordering online through another retailer. This is why people don't want to shop in stores anymore. Horrible...

Love Ulta to purchase things but my Salon experience was AWFUL! I’ve never heard back from the manager either. I went in at 12 pm and wanted a bayalage (however you spell it) my hair was already lighter on the bottom for when I’ve gotten it done last time and just wanted it brought up a little and more color. I showed the gentleman what I wanted and told him I had to leave at 4 and if he could do that and a cut before then, he said yes no problem. He cut off two inches before hand and started to bleach my hair. I sat in the chair for 2 1/2 hours before I asked him how much longer it’ll be because I have to leave in an hour and a half. He told me he was almost done. Around 3 o’clock comes around and he’s still not done bleaching my hair.. I think he could tell I was getting frustrated because we still have to wash out the bleach, color and cut. He hurried and did the rest of my hair and a manager came up and talked to him about being late. He told me he’d be right back and went to talk to his manager, later he came back and told me he just put in his two weeks but will hurry with my hair. At this time it was 3:30 (ish) He finally got to rinsing our my hair at 4 and told me he can wash it out and put the color in at the same time but I told him no I’ll just have someone else do the color. He washed it out and told me my hair isn’t “broken” but he’s using extra conditioner. I had to leave after 4 with my hair wet and not done AT ALL. Worst experience ever! Paid for the services and left and will not go back. DO NOT RECOMMEND! I’m 25 and take good care of my hair (I get it done once a year, never blow dry it, never straighten it and once in awhile curl it) now my hair is FRIED!!! My sister has to cut off 2+ more inches to get rid of my fried ends. I’m devastated! I didn’t realize how much it was damaged until I got home and it finally dried. If I knew it was that damaged I wouldn’t of tipped or would’ve said something about the services.

If you’re reading reviews to see how the salon is I would highly recommend going somewhere else. Otherwise I love Ulta! Buy all my beauty needs there! But for the same pricing I’d recommend going to a nice salon and have it done...

If I could give this location negative stars I would! I shop there very often I have spent thousands of dollars there for many years. And today I went in to purchase cologne as a gift. I wanted to smell a few different ones as I wasn't sure between 2. And I was spraying them on the little paper they have to sample the scents. When I was approached by the staff the first time she asked if I needed any help. I responded no that I was comparing the 2 I was going to buy. She came back not even 3 minutes later and asked me again. I said I was still ok, then 5 other employees approached me as well. Asking if I needed help! I just wanted to compare the 2 scents?! I informed them if I had any questions I would ask. Then I finally made my choice and the first woman took it from my hands and informed me she would be "keeping it up front so that it doesn't beep" I was so caught off guard I didn't even know what to say? Was she accusing me of trying to shoplift??? I was so irritated that I went over to look at the new makeup that I had wanted to try just to try to figure out if she had accused me of trying to steal or not. Then they all surrounded me hovering asking if I needed help. At this point I went up to the front and asked to speak to the manager. She was just as bad as the other workers (which seems strange to have 7 on a Tuesday) and she told me they were just doing their job. No apology nothing! I literally felt like pretty woman when she was in the store on Rodeo Drive and they were mean to her! I would not have purchased the cologne if I did not need it for later tonight. As I was walking out, one of the sales girls followed me to my car! I drove home contemplating if I should return it and purchase it from Sephora but I simply did not have the time to do so. I will not be shopping there again!!! I will take my money elsewhere! Big mistake Ulta, and I will be telling all my friends not to shop there as well. Learn how to treat customers with respect...