Heretic Games Llc — Attraction in San Bruno

I'm very sorry for writing this terrible review as I really hate doing so but after repeated negative experiences, my husband and I felt the need to do so. TL:DR: Unprofessional staff, rude staff, untrained staff, and un kept play space with a lacking inventory and knowledge of the hobby they are supporting.

Full version: My husband and I have had multiple negative experiences with the staff and the establishment as a whole but we've given the place multiple chances in hopes of better experiences and each time it has failed us. This review encompasses both of our experiences. First bad experience: My husband and I were there looking around and decided to impulse buy an expansion that we noticed to be priced better than we'd previously seen. When we were paying, we corrected the employee about the tagged price which led the employee in question to openly yell and berate another employee in front of us (and any other customers in the store at the time). There was even minor swearing in the verbal assault. He agreed to refund us the difference that was tagged but that took over 15 minutes to process while I went to another store to wait for my husband to finish the transaction. While I understand the place failing to price things correctly can seriously hurt livelihoods. It is extremely unprofessional to attack another employee in front of guests. Second bad experience: My husband and I stopped by shortly after the time of opening but the place was closed. After a quick look around and through the window, we decided to head off. As we were leaving, the employee arrived and didn't acknowledge us as he went inside and we turned around to wait for him to open. After several more minutes, he still hadn't opened and we chose to leave. I can accept when someone's running late to open a store but if there are people waiting, you shift your opening protocol and let them in, apologize for the delay in getting the lights or register on while they start looking around...you don't ignore them and leave them outside. Heck, even a, "sorry guys, give me 5 minutes. Can you come back?" would have made a heck of a huge difference for us. Third and fourth bad experiences: The place hasn't been open too long but unlike places like Game Kastle, which works to keep their play space clean and organize. The tables and play space were ill kept and the store wasn't even busy. In addition, during one visit, the store was empty but the employee behind the register didn't even bother to greet me with a simply hello or welcome when I entered the store. Aside from that, my husband has called the place to ask about their stock of a game and the employees didn't even have any clue as to the existence of a...

Good place for FNM but be mindful of the parking situation.

I heard that the parking lot and the street parking have different rates etc. So one may be better than the other.

LOL don't ask the worker as she is not very helpful. Just pointed to the payment portal sign they had printed out. However, talking to the other players, they had a lot of useful advice that would have been nice to know.

Also, still talking about parking...lol. But when I asked for more time during the match, in order to check on my parking to avoid a possible ticket. The worker was passive aggressive as she pretended not to "hear" or understand me when I asked for the time extension 3 times. Like just tell me "no extra time" haha.

Anyways, nice space and players but don't depend on worker for anything meaningful lol.

Update actually "worker" is pretty nice and I think an owner of some type. Park behind store and its like 2 bucks for 5 hours.

Other than that, some guy threatened to "push me in the face" if I shuffled his deck...i think he was...

Was introduced to this spot by a coworker of mine and it’s now become our regular go-to. This is a great spot for playing anything - boardgames, warhammer, MTG, infinity, D&D, etc. They have huge tables (and a good number of them) and it’s only $5/person for an all day play pass. We frequent this spot every Tuesday to play random boardgames and there’s usually a good number of people playing commander MTG and some folks playing infinity. Everyone’s very welcoming, so there’s something here for everyone. I still venture out to Gator Games for their huge boardgames selection, but Heretic is the spot to go to for general playtime and the environment is top notch. The associate, Dale, is awesome, welcoming, and knowledgeable (he’s been my D&D resource). Cannot recommend this...