Daisy Lane — Attraction in San Clemente

Overpriced goods with disappointing customer service.

After reading other Google reviews, it seems I’m not alone in experiencing issues with this store selling damaged items and not taking responsibility.

I recently purchased a pair of jean shorts for $74 + tax. After wearing and washing them, I noticed damage on the seam. Upon closer inspection, I found fabric tape along the seam, indicating the shorts were already damaged when they were sold to me.

I brought the shorts back, hoping for a resolution, possibly even store credit. However, I was told there was nothing they could do, which was frustrating given that I had only had them for a short amount of time and washed them according to the care instructions.

While I understand policies about worn items, I expected a bit more understanding in this situation, especially since the damage appeared to predate my purchase. Unfortunately, I left feeling disappointed by the service and lack of accountability.

If you’re looking for better customer service, there are other stores in the area, such as on Melrose, that offer similar products but with a better track record of handling customer concerns. I would not recommend...

I went to this store while on vacation because the entire store was labeled as 50%. After paying for my items, something didn’t seem right. When I checked my receipt, the jewelry I purchased was not 50% off. In fact, there was absolutely no discount. I’m very confused why jewelry doesn’t count when the entire store says 50% off. Be very careful about their “sales.” I spoke to a manager about my concern that same day, and I was told I could exchange it but not get a refund. Very disappointed. Not only did they lie on their advertise, there was also zero compassion. It was made very clear that this company does not even remotely care about...

My daughter bought a necklace here that fell off her neck soon after putting it on. She opened the necklace and threw away the receipt when she got home, but then later, when she put it on, she learned it was broken. We took it back to the store, but because she didn't have the receipt, they wouldn't let her exchange it. Keep your receipts if you shop at this store because the quality is very...