DoubleTree by Hilton Hotel San Diego - Hotel Circle — Attraction in San Diego

Long but ACCURATE and INFORMATIVE post! I flew in early Thursday (5/2/24) and booked to stay until Monday (5/6/24). Check in at the DoubleTree wasn’t until 4pm but stopped by the front desk to see if I could do an early check in for my single King room. The kind lady at the desk gave me the option to move in but it would have to be a double queen room since the king wasn’t ready yet. Completely understandable so I accepted. I brought my bags in and first thing I noticed in the room was the water damage on the ceiling (photo below). Not a big deal, just an eye sore if anything. Went about my day the went to bed. Next day, got some breakfast, watched a couple movies, then decided to take a nap.I lifted the blanket to get in, and couldn’t believe how dirty it was. I immediately jumped out. Since I was in a double queen, I checked the other bed and it was the same thing. I was disgusted. I walked downstairs to speak to someone at the desk. Luckily it was the same sweet lady that checked me in. I explained to her what happened and showed video and photo evidence. She was extremely compassionate and understanding of the situation and immediately called for cleaning services to my room. She also deducted the $30 cost for parking per day. I had to wait about 15mins outside before I could go back in. Afterwards, I went back up to obviously re-inspect the beds. As you can see in the photo with me holding up the blanket with the partial view of the balcony, it was still dirty. At this point I was done. I gathered my things, packed my bags, and brought everything out to my rental. I drove up to the entrance and walked in. I spoke to a young lady and explained to her everything that had happened including the photo of the new sheets. I told her that at this point I couldn’t see myself staying here any longer due to obvious reasons. She felt bad about the situation. She told me to hold on a second and went to grab the manager, Jeff. I explained to Jeff everything and showed him the accumulated evidence. He apologized and offered to move me to a King Suite. I explained to him that it’s not a room issue but a quality of cleanliness issue. Afterwards I asked if it was possible for me to be refunded for the remainder of the days and he told that because I purchased ahead of time with the Hilton Non Refund Policy, I couldn’t get any sort of refund. I attempted to see if maybe I could transfer to a different Hilton site and my payment go towards that and I pay the difference. He said that the different Hiltons were managed by different people so they were unable to do that. Completely understandable. I told him that it was fine and just keep the money and that I just needed to leave. I left and pulled into a lot next door to search hotels. While doing so, I researched further into Hilton’s No Refund Purchase Policy. Turns out it’s up to the manager’s discretion whether or not you get a refund. I drove back to the hotel and as I was walking in, Jeff saw me and approached me. He told me that he saw the room and that it wasn’t dirty. He showed me a video with his phone of the room and the sheets. Only problem was that the lights were off in his video which I explained to him. I told him that it was dirty and that we could go up there to show him. I still had the room key to his surprise because he didn’t look like he wanted to go up. On the way, I told him about the policy and how it was the manager’s discretion but he said that since I used points I couldn’t be refunded. Doesn’t make sense to me that Hilton would punish their members for using points. We got to the room and there were two cleaning ladies in there which I thought was weird. I showed him the sheets where it was obviously dirty and he and one of the ladies attempted to gaslight me by telling me it wasn’t and that it was the cotton inside the sheet. I was upset at that point and just decided to leave. The last photo with the striped blanket being lifted up is from the Marriott, 2mins down the road that I moved to. That’s what a clean, cotton blanket is supposed...

I took a group of middle school band students to this location as part of our weekend overnight trip. We encountered issues almost immediately.||We arrived at about 9:30PM to check in. We were a block of 20 rooms with 15 of them being student rooms. Keys were ready, cookies available, and a roster printed of all the rooms we had on the same floor. Awesome! As I start sorting the keys I notice that 3 of them have different floor numbers than the roster. I chalked it up to an error and let them know they accidentally put the wrong room on it. The employee helping me at the counter was very receptive and began working on figuring out the issue. A couple minutes in she asks her night shift manager for help and that’s when the problems start.||The manager spends 20 minutes of radio silence working on the rooms. I’m annoyed since I have 2 busses of students waiting, however I assume she is at least sorting out the problem. Nope. She then prints a list and simply tells me she has updated the list (20 minutes later) to reflect the student rooms being on the random floors by themselves. I question her how they could be assigning groups of kids to stay on a floor separate from an adult and she just shrugged her shoulders. She said our large group booking was “bumped” and there was nothing she could do. I ended up assigning all but one of our adult rooms to the separate floors, and after an hour at least the kids were going to the rooms. Well… only 2 working elevators slowed us down a little bit but we made it.||We then get in and find that the rooms are not in great shape. A few students have holes in the wall, and there are major rust spots in about half the bathtubs. This is not a motel 6… we’re expecting a clean room. Even though the hotel had our room assignments as 4 students to a room, they still only had 2 towels in most rooms. I called down to let them know that we needed additional towels and they told me I needed to come bring them up for the rooms myself. Unhappily I oblige and stock the rooms with the basic needs of a towel. ||We go to sleep and move on. The following morning we notice the elevators are even slower than the night before. Turns out another guest room is stuck in one of the elevators. When I get to the lobby I see multiple guests urging them to call the fire department. The hotel continuously let them know they were working on it with engineering. By the time we left 30 minutes later, they were still stuck and the fire ||department still wasn’t called. ||When we returned, we found that housekeeping had gone in and removed many of the rooms towels and replaced them with two again. And again I got to go back and forth down to the front desk to retrieve more. The kicker was around midnight when the second night when I hear loud music coming from a couple doors down. I discover somebody who must have been housekeeping (wasn’t wearing housekeeping uniform though) cleaning a room. But they were doing it with the door open and music blasting. They were just tossing the dirty sheets into the hall and worked on the room for at least an hour.||Overall the hotel service was abysmal outside of the breakfast staff who did a really great job accommodating our large group. We have done this trip numerous times staying at this location, but the quality of the hotel has gone way down since our last visit and we will not...

Just a lousy (very very old) hotel under "DoubleTree" brand. No minus or zero star option. No hospitality service at all and very poor rooms quality. Made a work related trip to San Diego. It is very unfortunate I picked this hotel. Checked in for 4 days. I did not like the room at first sight but the reception wont change the room as this was "assigned". I don't know what that means and I am unable to understand why they cant "un-assign" this room and give me another one. I guess all other rooms might be at the same poor quality. Why i don't like the room?

1. 1970s style and not a single update to room since then. Smells wet stuffy once you open the door.
2. Spider Cobwebs on the room patio (standout).
3. Out of 6 lights only 4 worked, so one corner of the room was dingy dark.
4. the toilet ventilator fan did not work. Informed the front reception the first day and I was told it would be taken care soon. But they didn't fix it at all.
5. The bathroom door wont stay open to circulate some air. Once one have used the bathroom there is no way another person can use it for next few hours 🤮.
6. The bathroom was so fogged you cant see a thing after a quick bath too.
7. The bath shower tub did not drain completely all the water as the tub middle has given up and sagged lower than the drain hole. So water stagnation is permanent with a puddle.
8. Due to other reasons I was planning to checkout early on the 3rd day (stayed 2 nights). But the hotel want to charge for all 4 days booking even after if I would had checked out prior. After long argument and discussions they agreed to charge $75 (cancellation fee) instead of 4 nights. I should have vacated and moved to a decent hotel but my fate was so strong and flipped on me and held me back for another 2 more night.
9. Non stop noise disturbance from adjacent room and from floor above. Know exactly when they flushed their toilets; took shower; when room maintenance vacuumed, and when someone watched TV. I know for sure no happy couples stayed around 😁.
10. Like a cherry on the top they charged me extra to the final bill. I did not get to check the invoice line items then as I was rushing to catch my flight. But later when I called to find out I was told it was a charge for a breakfast I had in their restaurant. I had breakfast in their restaurant just once and I paid before leaving the restaurant. Thank god I had the bills for all the transactions. But now I am asking for refund and no one can help. Always gets the same answer "Please call later and talk to the manager". The manager conveniently disappears when a dispute is made. Not sure how come they can run a hotel without a manager in premises all day. Now I have a new routine to call and look for my $. If they don't refund the unauthorized charges, then I will open a dispute with my credit card bank and let them resolve this with them.

For the same price there are thousands of hotels around. I wouldn't even recommend you to stay and check for yourself unless if you want to experience worst stay of your life. Even if it slightly expensive please stay somewhere else and have a stress free stay.

Update - they had returned the extra charge....