You know, I used to think the PA DMV was a pain in the butt. I used to complain about going to the DMV when I lived in Pennsylvania. That's before I experienced the California DMV.
Let me break down the 12 Step Program for you, as experienced by a first timer:
1.) Get in a line 40 people deep OUTSIDE the DMV and wait forever. Note that this "line" isn’t really a line, more of an unrest mob, and the general atmosphere is complete chaos because the woman who can only loosly be described as "in charge" can't figure out a way to actually get people to line up in order.
2.) When they call your appointment time – well after the appointment time – get in line at Unfriendly Reception to get a ticket from The Angriest Woman You've Ever Met.
3.) Take your ticket to the Exam Center of Doom, located in The End of the Earth. Fill out an application on the computer. Write down your Secret Code on another ticket.
4.) Take that ticket back to Unfriendly Reception. Exchange your Secret Code for an Internment Number with The Angriest Woman You've Ever Met.
5.) Stand in The Sea of Despair for an eternity waiting for your Internment Number to be called. Look longingly at the one empty seat you'd have to crawl over 13 people to reach.
6.) Walk from The End of the Earth to The Other End of the Earth and get asked a million questions by someone who speaks English poorly.
7.) Provide enough documentation to have your identity stolen. Give up the rights to your first born child. Pay a fee. Get a thumb print taken. Pass a vision test.
8.) Go back towards The End of the Earth and stand in another line to get your picture taken by someone that speaks even worse English. Give your thumb print again. Understand nothing said to you. Get 3 photos taken while you're blinking or talking. Look like a serial killer in your final photo because you can't understand what's happening and didn’t smile. Be refused a re-do.
9.) Wander back to the Test Center of Doom, all the while being grateful that you’re already halfway to The End of the Earth. Wait in line for an open computer. Then, wait again, because the computer you got isn't working. Give another thumb print.
10.) Pass The Stupidest Test That Was Ever Designed.
11.) Stand in yet another line to give yet another thumb print. Get your temporary paper license. Get your current license hole punched.
12.) Silently complain to yourself that after all that, you don't even get to leave with your new license, which will arrive in 4-6 weeks via snail mail. Wax nostalgia at the feel of the 80s technology.
Total time at the DMV: 2 hours, 42 minutes. And that's with an appointment. The guy next to me in The Sea of Despair circa 2:30pm, who showed up without an appointment, had been there since 9am. He was number #GG0159. They were on #GG0092. I now understand why the DMV is portrayed the way it is in movies and TV shows.
If you're ever having a bad day, just remember you're not at the CA DMV. Unless you're at the CA DMV. Then I...
Read moreSubject: A Heartfelt Commendation for Lisa's Exceptional Service at the DMV
Dear Lisa’s Supervisor and upper management,
I hope this letter finds you well. I am writing to express my sincere appreciation for the exceptional service provided by Lisa at the DMV. My recent visit to the DMV turned into a positive experience solely due to her remarkable professionalism, efficiency, and unwavering commitment to customer satisfaction.
From the moment I stepped into the DMV, Lisa's warm and welcoming demeanor immediately put me at ease. Her ability to handle the tasks at hand with precision while maintaining a pleasant attitude truly stood out. Lisa's thorough knowledge of procedures, regulations, and processes ensured that I was guided through my transaction seamlessly and without any confusion.
What truly sets Lisa apart is her dedication to going above and beyond to assist customers. Her patience in addressing my questions and concerns, coupled with her willingness to provide clear explanations, made a significant difference in my overall experience. Her attention to detail, organizational skills, and ability to manage multiple tasks simultaneously left a lasting impression.
I believe that Lisa's exceptional performance significantly enhances the reputation of the DMV and reflects positively on the level of service it provides to the community. It is my firm belief that individuals like Lisa, who consistently exceed expectations and contribute to a positive work environment, should be recognized and rewarded accordingly.
I kindly request that you consider this letter as a formal commendation for Lisa's outstanding service and dedication. Her contributions undoubtedly deserve recognition, and I wholeheartedly support any efforts to acknowledge her exceptional performance. I am confident that a raise would not only be a well-deserved recognition of her efforts but also a meaningful gesture that would motivate her to continue delivering the same high standard of service.
Thank you for your time and consideration. I am grateful for the opportunity to express my gratitude for Lisa's exceptional service and hope that her efforts are duly...
Read moreF**k these morons :/ I just hate them. I had an appointment from 3 months before the date. I got there 30 mins earlier, and they said the system was down, after a few hours they started giving numbers to some people without letting us know. Out of curiosity I went to the appointment line and they told us that, we have to wait, as the system is down for everything but registration! Ok, so I waited and waited and waited... Then I found out that they are giving numbers to everyone again. So I went in line, when a lady looked at my form, and she said that you have to refill the form, because you went out of the margin! I told her that I cannot shorten my address to just fit it there, she didn't reply. So I somehow refilled it the way they want and went to the end of the line again. I did so and finally got a number. Waited for my number to be called, then I went to that window. She said I have another client and mistakenly called you, have a seat until I call you. After several minutes, she said I have made some mistakes for previous people and can't serve you after all those waiting, so go get another number from a specific window. So I went there and waited, no one was there, after 15 mins a lady came and gave me a number that was 21 higher than my current number. So I had to wait again, until finally they called my new number. The lady at that window said what is wrong with that attitude, you have to wait, and that's how it goes here! So gave her all the required documents and she asked for something that not only they never mentioned, but it wasn't stated on their website either, however I had that on me luckily. After again waiting for her to do her job, she figured that she entered everything incorrectly. I was applying for an ID, but she did everything for a DL without asking me, eventhough the form was in front of her. Then waited again for her to redo it all over again. Waited in line for the photo, got it done and headed out. Every one there is a moron and has an attitude. They are so rude. I will never ever ever go there again. It took me around 5 hours, eventhough I had appointment from 3 months earlier and was there 30 mins early,...
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