Regal Edwards San Marcos — Attraction in San Marcos

SAD SAD SAD absolutely DISGUSTING behavior I was excited when I arrived at the theater because the line wasn't as long as I anticipated it to be, as I purchased my ticket, I asked the ticket clerk how much of the movie did I miss and she informed me that I had only missed a couple of minutes. I swiftly walked into the theater and handed my ticket to the attendant. He then informed me that I needed a ticket and proceeded to let other customers into the theater. I went back to the ticket counter and informed the ticket clerk that the attendant said I needed a ticket. She then asked me if maybe I dropped it because it should've been the first slip that she had given me. I looked on the ground in search of a ticket that I knew wasn't there because the distance from the ticket counter to the door is literally 5 or 6 steps but I checked anyway. The ticket clerk then told me that she'll let him know that I brought a ticket and I'm ok to be let into the theater. She came around and told the attendant that I was ok to be let in and he showed her the ticket that I handed him. The clerk handed me the ticket and said "You're good all he has to do is rip it." She then went back into the booth. I handed the ticket to the attendant very much confused but I didn't want to ruin my night I just wanted to watch a movie and go, but when I handed the attendant the ticket he said you don't have a ticket. At this point I'm not only confused but also annoyed because I've missed what feels like about 15 minutes of the movie and counting. I said to the attendant who went back to letting other customers into the theater again that the clerk said I was ok to get in and that I'm missing the movie. He shrugged his shoulders and tilted his head to the side, giving me a look that suggested that it was out of his hands. He called for the clerk on his headset and waited for her to return (which took a couple of minutes) the clerk returned equally annoyed and confused and the attendant informed her that I needed a ticket. She went back and forth with the attendant for a few moments (verbiage I couldn't make out) then she looked at me and said "You only have one ticket." "Do I need two" the attendant looked at me and said so you aren't with that man. I looked behind me and there was an African-American man standing quite some distance behind me speaking on his cellular phone whom I hadn't spoken to or even made eye contact with(guess he decided we were together because we were both of African-American race). "No I'm not with him. " the attendant gave an unapologetic apology, that was motivated more from embarrassment rather than sincerity. When I sat down I was disappointed that I had missed the entire intro of the movie and when it was over I decided that it was too late to speak with a manger (the time was after 10 p.m.)and I can address it the following day. I deeply regret that decision because when I spoke to the manager he gave me a blank expression the entire time I was explaining the story, which caused me to cry because once again I'm feeling the lack of empathy coming from the employees from this company. Never once did he apologize on behalf of the employees, his self, or the company. He just gave me a card and told me to contact the General Manager. I chuckled at such a request because I honestly couldn't believe that I would be expected to contact the GM about an horrible incident that happened to me. I felt that the GM should be contacting me after being informed by the manager of the events that occurred. I felt like a more appropriate question would have been what is the best time and/or best way to get in contact with you (the valued customer). None the less I contacted the GM who I have been unable to reach and left a voicemail with my contact information. She returned my call once and I was unable to answer because I'm typically at work like most people at 2:00 p.m. but I'm sad to say I haven't had anyone reach out to me since that one and only attempt. It has been approximately 2 weeks since this incident has...

Such a great staff at this theater. Been coming here for years and the ticket taker guys are our favorites! The manager cares more than any other at other theaters. She is actively at concession and working with her staff and all are friendly here. Restrooms clean and theaters comfortable and clean. Nice complex. Joy is such a pleasure at concession stand. They still are not having the box office open and we hope that changes soon because trying to do our tickets at the concessions along with ordering food or when we just need tickets and we are waiting because people are in front of us ordering food has made us late to a couple of movies because the lines were so long. Getting your tickets and ordering food at the same time is not convenient. They should have a separate place at the concession stand for getting tickets only. We do not do tickets online because we don't have a guarantee that we will be able to make that time for a movie so for us purchasing them inside once we get there is the best way. As far as the staff being courteous and kind and friendly... No problem there. The popcorn always seems to be fresh and the place remains very clean. Hopefully they'll get the ticket and box office situation worked out because it is not fun having to get our tickets at the concession stand. The last movie we went to see we ended up having to skip because the people in front of us were all ordering food and they were families and it took them so long to order their food that the minutes just ticked away and we were there plenty early for our film. Every line was long and it was a Sunday afternoon and the timing happened to be that everything was starting around the same time I guess. So we left and went home and didn't see anything. Hoping regal opens a box office again and at least for people who just want to buy tickets and haven't already purchased them. 9/2/24.... still no box office open and have to wait in the food lines just to buy tickets. The kiosk rarely works and ends up taking longer to get our tickets there. Have a dedicated line just for ticket purchase without...

Well I do love coming to this movie theater, and I do have a Regal card because I am a regular. The new seating is great and really comfortable. What I really want to discuss, and I am hopeful it gets seen by the right person is how sorely disappointed I am at the moment about a special screening that is coming up. I love when special movies, events, or documentaries come to the theatres. This next week is one coming on the birthday of Joni Mitchell about her life and music. I was super excited to get a ticket to see this movie. When I went to purchase the ticket, I was shocked to see the price of $20.00 plus handling charge!! I fee this is another example of corporated greed! There is just no reason to charge that much money for a movie ticket, just because it is a well known person the movie is about. I checked Cinepolis in Vista, where I live, and the tickets there were even $6.00 less per ticket. This reminds me of what I just heard about low budget hotel in Atlanta charging $800 per night during Super Bowl week. I am very distressed by corporations always trying to make a much profit as possible if they think they can. A whole lot of the geneal public DOES NOT have that kind of income to blow!! I wish more corporate decision makers would think about this, and stop putting greed above...