Grainger Industrial Supply — Local services in San Marcos

Super frustrating. I had two items on my order I had to wait over a month for. Ok, no big deal. Received no notification of their delivery so I call customer service. They can find no record of me ever placing an order for those items. Turns out when I picked up the first part of my order these geniuses just deleted the rest of my order. Fantastic. I now get to reorder and wait some more.

Their online system is a joke and the IT guys know it. They prompt you to sign up for an account to track your orders but it doesn't actually work unless you jump through all the hoops to give your...

Great experience all around. Called the 1-800 number to check stock but realized it was basically a call center that can tell you which location has what. I'm old-school, so I drove to this location and placed my order and then got a call the next day in the morning for pickup. Punctual in every way and great customer service. We'll be doing business...

I want to compliment Jesus from the San Marcos store for the extra time and care he took to help me find the correct replacement motor. It was not a huge sale, but he really made me feel like it was important to him to find the right product. The staff at this store is always exemplary, courteous...