PrintPapa — Attraction in Santa Clara

Initially this was a good experience. I found it convenient to use their online system to submit my print orders and to correspond with them.

I was trying to print out my wedding invitations, details cards, and RSVP cards. I received physical proofs first and discovered that the color was off for the one small graphic I had inserted on each one. I designed my own invitations through Canva and the color of the graphic was supposed to be royal blue, but it was purple when printed.

When I called Print Papa, Sam was very helpful. He talked to me about the issues with printing from Canva (as opposed to Photoshop) and worked with me to try different variations of blue. He told me to email him 3 different options so he could have more proofs printed for me (for an additional cost), and I complied. He promised me the proofs would be ready for pickup the following Monday - this was on a Friday. I emailed my selections within an hour after our phone conversation and felt confident that this could be resolved.

Monday came around and I had my fiancé head over to pick up the new proofs. When he arrived there, he was informed that the proofs hadn't been approved yet. My fiancé, unaware of the story, approved the old proofs with the purple graphic. As soon as I got wind of this a couple hours after he went, I called Print Papa and told them not to approve the purple proofs, since I had sent new proofs to be printed, and I informed them they were supposed to be ready for pickup that day.

Nick, the guy I spoke to, was unfriendly and did not listen. He was quick to protest that it was too late in the day to print off 100 copies of the invitation & materials. I had to repeat the story again. There had been no communication from Sam regarding the color issue, and my new proofs were not available that day. Nick said he would look into it and get back to me. His overall demeanor was rude and abrupt.

When he called me back a couple days later to let me know the proofs were ready, he was similarly unfriendly and acted as though this whole situation was an inconvenience. He also tried to charge me again for the proofs, but I had already paid. By this point, Sam had completely fallen off the radar and I guess hadn't been communicative at all with anyone else working there. Finally I got to the point where the proofs were available, on Wednesday. When I picked them up, it was just one large sheet of glossy paper with four variations of the invitation (including the original one) - not even an accurate proof sample of what my invitation would look like, but whatever. The color was better, so I fixed and re-uploaded my graphics on their website with the new, proper royal blue color and made sure to specify to them via message that these were new, updated invitations that needed to be printed.

I didn't bother asking for proofs again because I assumed the situation was resolved after approving the second round of proofs (which should have been enough), and my invitations were already going to be late by this point, almost two weeks after I had put in the first order.

At long last, the full suite of invitations & materials were ready, all 100 copies of them. I picked up the box and lo and behold... the graphic was purple, exactly the same as the first proof. So after I paid an additional cost for more proofs, after re-uploading and being treated inconsiderately by the customer service reps here, they messed up and didn't even deliver. At this point, it was way too late, so I didn't bother going through the rounds again (and paying more money). This was extremely frustrating and I won't be...

EDIT: I wrote my original review in 2019(?). Well, it's 2022 and they are still great. I'm glad to hear a lot of the same team still is at Print Papa. A happy team makes good products and happy customers!

I had been working on a months long project, which was a visitor guide to be ultimately printed in a booklet style. So glad to be done with the project and so thankful that Print Papa was able to help me produce the (beautiful) finished product.

I've visited the Print Papa office 4 times. They really take care of their customers and they are so easy to work with!

The first time I went in I needed help with preparing the PDF files and what not. I'd never used Illustrator, but the staff member who helped me (Sam) was very helpful in taking a quick look at my file and telling me how I could improve it. They could have easily told me to upload my file and select the file checking service to earn a few extra dollars, but their genuine help allowed me to save a few dollars instead!

The second time I went was to pick up my first print. It was 6mm PVC. I'd called to make sure my order would be ready before their 6PM closing time (had to leave for a trip the next day). Nick picked up my call, checked on the printing status, and confirmed it'd be ready before 6. I got there a bit early, so I waited in my car to pass the time. Nick brought out the sign out to me! How nice!

After seeing how beautiful the first sign turned out, I had the confidence to order the rest of the signs I needed from Print Papa. These all turned out excellent as well! Out of 14 signs, however, two had slight dings on them. It would have been fine otherwise, but the signs I printed would be viewed up close by a lot of people, so we needed them reprinted. I am SO BAD with confrontation and a lot of the times worry about companies not believing the customer if there's a problem. I sent in a help desk message with a picture of the issues at night and got a reply early next morning telling me that they already put the signs into the queue for re-printing! I was shocked how quickly and courteously they took care of the problem!

The fourth time I went to pick up my reprints, and it was a quick and easy exchange. The staff member at the pick up zone is always diligent and quick to get my prints.

Side note: the intersection to get into the business park where Print Papa is located has a HUGE dip, so drive slowly when leaving, cars with...

They printed 2017 calendar with 2022 header. I ordered magnet full size calendars back in November hoping to have plenty of time to address and send out 100 magnet calendars early and completed them first week of December.

Two weeks ago, my colleagues and I had a meeting and were planning an event in January and we all noticed what PrintPapa had sent me, the days of the weeks we’re absolutely wrong.

When I called customer service, they did an investigation, and noticed although I selected year 2022, the software defaulted to 2017. This was very frustrating and I had asked for compensation. While I received a new batch of the full size magnet calendars, I stressed about the special cardboard envelopes, addressing (handwriting) 100 recipients and quantity 100 postage stamps at $1.78 each and not to mention the time it took to address 100 envelopes. Customer service said, “well we did send it to you for proof!” Proof of my design! It didn’t occur to me to proof that they had the right calendar year and to match up the months and dates. This absolutely angered me.

When I asked for compensation again the person explained that management would turn it back on me that I should have checked the months to the weeks to the dates for 2022.

He explained his software was incorrect but it was upon me as the client and customer to double check their work.

Where was the quality check on their end to ensure when someone selects to purchase calendars that their software is updated? And to put it back on the customer to say, “you should’ve checked the months to the dates to the correct year” was absolutely terrible!

He didn’t even want to bring it up to management because he said that’s what they would have said to...