The Computer Guru of Santa Fe — Attraction in Santa Fe

I have been going to the Computer Guru since 2000 and I am entirely happy with the high level of professional, friendly service I have received. He has helped me with my Windows Computers, and then when I switched to Apple, he helped me through that transition. I now have a MacBook Air, an Apple iPAD, an Apple Watch, and The Computer Guru helped me get all of these gadgets working and talking with each other. He helped me learn how to use them, too.

I offer the following comments as a result of my long experience with him. I am an intelligent, mature, experienced woman and I am an excellent judge of character:

If you want to have a BAD experience with the Computer Guru:

Question everything he says, even though you know nothing about computers yourself; cut him off when he suggests necessary upgrades to your old, outdated equipment; plan to spend an hour chatting breezily about every computer problem or question you have ever had, even though he is very busy working on computers belonging to people who have already hired him; act entitled to free information and be hostile to the idea that he likes and needs to be remunerated for his time; act as though you know as much as he does and come into his shop as though you are shopping at Wal-Mart, with the idea of getting as much free information as possible with no intention of necessarily buying anything; and have no respect for his considerable expertise, intelligence and honesty.

How to have a GOOD experience with the Computer Guru:

Bring your machine in the morning, briefly explain your problem, and let him provide an estimate. If you are smart, you'll leave the computer with him and follow his very sound recommendations and advice. Simply come back at the end of the day to pick up your machine, completely fixed - he can almost always deliver same day service - pay for it and go home in the knowledge that everything is now in order and your problems have been solved. In the unlikely event of any glitches, bring it back, politely point them out, and watch him rectify the issues before your eyes, while you wait.

Don't listen to the opinion of those who fell afoul of the Guru's tendency not to suffer fools, badly or otherwise; his desire is to be of service and he has sufficient self-respect that he will not be treated like a doormat. Have you hired him? No? Then remember, he owes you nothing. He values his time and he doesn't like to waste it. He has saved the computers and the data of countless people who went elsewhere first, and understood. I recommend him to all my friends, and they are thrilled with his services also. He is competent, professional, smart, witty, and wise.

When it comes to computers, The Computer Guru knows what he's doing, probably better than anyone else in our fair city. We should be glad and grateful that we have him serving us. These bad reviews are mind-bogglingly wrong; they must have been written by very unpleasant and (sorry) ignorant people. Like The Computer Guru, I grew up in a world in which everyone did not act...

Steven Truly Is The Computer Guru – A Lifesaver with Unmatched Skill and Integrity

I recently visited The Computer Guru (aka Steven) in a bit of a panic over a faulty backup drive. About eight years ago, I stored some truly irreplaceable, proprietary documents on that drive—nearly a year’s worth of work—and hadn’t touched it since. When I finally needed to retrieve the files, I kept hitting error messages: corrupt files, unreadable formats, and missing software. I tried every trick I knew, even asked several IT-savvy friends to help, and no one could crack it.

A good friend finally said, “You should try The Computer Guru—what do you have to lose?” At that point, I figured I had already lost everything, so I gave Steven a shot.

From the moment I met him, I knew I was in the right place. Steven clearly thrives on solving tough technical challenges. I half-joked that it was his lucky day to have such a difficult case—he barely blinked. He dove right in, quickly identifying that the files were likely stored incorrectly from the start. He also noted my MacBook was in need of some serious TLC.

His confidence and calmness gave me the first real flicker of hope I’d had in days. For the next couple of hours, he tried everything—but the roadblocks kept piling up. He eventually suggested I leave the drive with him so he could continue digging deeper. I appreciated his persistence and left with fingers crossed.

Later that evening, Steven texted to say he wasn’t optimistic—he had hit wall after wall. But then, a few hours later, I got another message: not only had he recovered the critical file I’d been desperate to retrieve, he recovered everything. All of it. Every single file. I was ecstatic and so relieved I didn’t have to spend the next year trying to recreate what I had once completed.

The next day, I returned to pick up my now-restored data on a new, more user-friendly backup drive Steven had set up for me. He’d also cleaned up my MacBook and answered several of those tech questions we all wonder about—privacy, safety, best practices—dispelling common myths with clarity and authority. It was obvious this man knows his craft inside and out.

Steven’s rate was beyond fair for the time, effort, and expertise he poured into helping me. He didn’t just fix a technical problem—he saved me from losing a major part of my work and gave me peace of mind moving forward. From now on, he’s the only one I’ll trust to maintain my Mac.

If you’ve got a stubborn tech problem—or even just need advice you can trust—Steven is your guy. Honest, smart, determined, and genuinely kind. I’m...

On 5-14-18, I called this service. The man I dealt with was extremely rude - even hanging up on me. I noted that another person had the same experience. He sent a so-called technician to my home who did absolutely nothing to help me. I was charged $108 for nothing. I am telling all my computer-using friends to go to Steve Resnick. He is efficient, fair friendly and provided excellent services. Steve has his store off the old Santa Fe Trail at Paseo de Peralta.. He says "read my positive reviews". They are all from men. He is a misogynist who mis-characterized our agreement. He was perfectly fine with sending a technician to my home. He never said I was being charged $108 for nothing done to correct the problems with my computer. You can read in his response to my original complaint his disdain and lack of principles. I have a Masters Degree in Science. Obviously, he is uneducated and a hater of women. 6-18-18 - Read his response. That is all you need to know. Why would he agree to send a technician, then charge me $108, then criticize me for not bringing my computer to the shop. If he had told me to bring my computer to the shop, I would have done so. He was

perfectly happy to send an incompetent technician instead - and still charge me for no service. He has more negative than positive reviews. Look at his site. The man is a scam artist. Steve Resnick of the computer store is honest and reliable. He would never have done this to me. And he won the highest awards in Santa Fe for that reason! I will be contacting the Better Business Bureau about this Bully who perpetrates illegal charges! 6-19-18 - Is the Computer Guru connected to a scam operation in the "Cochise Stronghold Campground" in Willard, New Mexico? I have reason to believe so. He frightens me. This man has no boundaries. His attacks on his customers (have read all of it by now - including assault on a woman and ample use of the "F-Bomb" should drive him out of business. I am a very determined advocate for victims of men like him. I spent my professional career fighting against scum like him. I was screwed by him, as were others. I am not afraid of bullies and will fight back. We cannot all be wrong. Just read how he responds to legitimate criticism. Look into "Cochise Stronghold Campground". He has messed with the...