Second Street Brewery at The Railyard — Restaurant in Santa Fe

PLEASE CONTINUE TO SUPPORT OUR LOCAL RESTAURANT, even if Grub Hub may be causing negative feedback, here's why:

IMPORTANT: (reposted from the Santa Fe Bulletin) Second Street Brewery HAS NOT partnered with Grub Hub or any delivery service, although it appears Grub Hub has taken the liberty to add them.

Grub Hub has listed the Railyard Second Street Brewery restaurant as being open for delivery (THIS IS FALSE. That kitchen has been closed since March and the start of the pandemic. We will be offering a menu soon, but, not through Grub Hub!)

If you’ve ordered from Second Street on Grub Hub and had a negative experience we apologize. We don’t have your contact info, we have no way to make your experience right. Someone just ordered food from us at the Railyard and was surely upset when Grub Hub canceled the order. We are so sorry. A few things we wish we could tell you, potential Grub Hub Delivery food customer: When you order your food, you are not ordering directly from Second Street. We never see your actual order. When you place your order, Grub Hub receives your money and your order and phones us to place an order for takeout, which they then pay for. We don’t know it is for Grub Hub. We don’t know it is for delivery. If they forget to order an item you asked for, or order the wrong item, we have no way of knowing that or correcting the problem before you get your food. If the driver arrives late with your food, we don’t know that or have any way to fix it for you. If you place an order on the Grub Hub website, we may not have the items you paid for. Why? We may not have had those menu items in over 3 years. Grub Hub has put a menu up, without consulting the restaurant or getting them to approve it. Grub Hub has old menus from our Original location listed as options from Rufina, and now, for the Railyard. We have attempted to contact them regarding this, to no result.

When you pay service fees and tips through Grub Hub, they go to Grub Hub. The staff who lovingly packed your order in our restaurant do not receive that tip. (Not to say you shouldn’t tip your driver. Please tip your driver) We have reached out to a local delivery service to correct the menu they list for our Rufina location. If you are staying at home and utilizing delivery service during this pandemic, please consider ordering through a local company.

Grub Hub doesn’t care about local breweries or family-owned restaurants. They don’t care if their corporate model or misleading menu damages our reputation as a restaurant or the livelihood of our staff during a pandemic. Sincerely, Second Street Brewery Second Street Brewery - Rufina Second Street Brewery at...

Man, I've been hitting up 2nd Street Brewery at the Railyards in Santa Fe for a while now, and it's usually my go-to lunch spot, even if it's a bit pricey. But today? Ugh, it was a train wreck. I grabbed a seat at the bar, excited to have a nice lunch. Ordered myself an iced tea and a Caesar salad with chicken. First thing, I had to get up and hunt down a sugar packet for the tea because the bartender didn't offer any – not a great start, but I was still in a good mood, ya know, lunch break and all. Then came the salad, and oh boy, it was drowning in dressing. I took one bite and decided to flag down the server, who was busy chatting away with some regulars at the bar. After what felt like forever, I finally got his attention and explained the salad situation. He just took it away without saying a word. I figured they were fixing it since I didn't hear otherwise. About ten minutes later, he strolls back over, totally indifferent, and asks if I want something else or if I'm "good." I'm like, "Dude, I thought you were redoing my food?" He doesn't say squat and looks at me like I'm some kind of nuisance. By then, I was done with the whole deal, so I said, "My lunch break's almost up; bring me the check." He does and slaps me with a $3.25 charge for the iced tea I never got a refill for – it was empty most of the time I was there. What made this whole mess even worse was how different he treated other customers who weren't Hispanic. They got smiles and great service, but when it came to me, it was like he had a problem. Left me feeling puzzled and wondering what I did to deserve it. I usually love coming here for lunch – it's close, easy, and the food's good. But this experience just soured it for me. I can't help but think of this mess every time I consider going back. It's a real bummer because I showed up hungry, didn't get to eat, got treated poorly, and basically wasted my whole lunch break for a $3.25 cup of iced tea. I hope they can step up their customer service game because I'd like to see this place get back to being the cool spot I thought it was. Perhaps maybe you can send the bartender (he had a British or Australian accent, I couldn’t pick up on it because he was very short with me) to a sensitivity training. I don’t think he realized that his attitude and behavior got under my skin as...

I once took a road trip coast-to-coast across the USA on a quest for the perfect bacon-cheese-burger. The testing scale was intricate, from quality, texture and toasting of the bun, cooking temp (hardcore medium-rare for me) to type of meat (grease to moisture ratio), proper melting of the cheese, crispness of bacon; and yes, the fries count as well, as do the pickles and quality of garnishes, and understanding not to put the top bun on so I can garnish without interfering with the cheese (duh). Finally, there’s the quality of the beer that accompanies my burger. And so the scale goes. I eventually found a burger somewhere in NorCal that took the number 9/10 spot. I don’t give 10’s. At least I didn’t until I started eating at 2nd St. Brewery. I now give 10’s. Only to one place in USA. I just gave one to them yesterday. Now… a couple disclaimers. Depending who’s on the grill the cooking temps might vary. My wife and I have a very complicated order. (I’m skeptical of servers who don’t write ours’ down) but they’re usually right on. However, we have now learned to say, “if it’s not med-rare I’ll need to send it back”. I know. I suck. But there’s a reason. Firstly when getting a $$$$ burger (my adds add up), I’m paying for what I want so I should get it. But mainly it’s because a 2nd St. burger is a mystical experience. Every aspect is perfect. So I’ve become spoiled. And the beer is heaven. Rod has been refining his art for decades and is a true master. Main problem with 2nd St. Brewery burgers is once you’ve had one, there’s no going back. Coast to coast, world over (not exaggerating) you’ll spend a life-time comparing all burgers to these. My wife and I are constantly saying, “yeah, it’s pretty good…. Ain’t no 2nd St. tho”) Oh! Remember to add the green-chile.

*Note the Gluten Free GF buns are really good. Recommend asking for it toasted if you’re ok with a little potential...