H Mart Schaumburg — Attraction in Schaumburg Township

Do not shop here! My family has been shopping here for years, even before it became H Mart. We bought marinated beef and spicy pork a few days ago. We opened the beef Friday morning for my kids lunches, which had a use by date of 8/29/14 & 8/30/14. Both pack were rancid! We ate the pork and took the meat back today 8/31/14. I told the manager. He explained he could nothing and policy was you has 24hrs to return meat. I did not have a receipt as I did not expect a problem. We have never had meat go bad before. He informed me I should always keep my receipt. I responded by asking "So your saying I should expect the food I buy from you to go bad before the use by date?" He responded by saying "Yes." I was not asking for money back, I just wanted the bad meat replaced. He could have looked up my receipt by our credit card as all other retailers will, but refused. Usually one bad experience would not keep me from shopping there, but the manager just told me I should expect that their food will go bad and before the use by date. He also informed me you only have 24 hours to return meat or fish. They obviously know they are selling bad meat that will not make it to the sell by date. Now I am wondering what I have been feeding my...

Rude manager and cashier who argues with you for their mistake with lottery tickets. The cashiers were not trained to scan lottery slips, so one of them manually punched-in my numbers, but over-charged me due to a mistake. I didn't want to argue, but I wanted my money back, so I asked the manager to redo my numbers, which he scanned. But, he had his cashier buy my previous tickets instead of disposing them due to a mistake. The bad customer service comes from both of them arguing and raising their voices when I asked them politely to fix the issue. My wife and I go to the Hmart at Niles, and we came here on Easter Sunday to support this new place, spending $105 on groceries without demanding anything...and you get an argument from a manager and cashier, without apology, and, they made the mistake in the first place. A small issue just became a BIG problem. If this is how they treat their customers, this place will not last long, as the customer service is horrible. I wanted to go here for Asian groceries, but I'll just go to Super Hmart Niles, Unimart, and Valli Produce, where customers are respected and...

What a great store!

The assortment of Asian food, primarily Korean, in this store is amazing. Be warned that many of their products have little to no English printed on them so it is helpful to know precisely what it is you're looking for when you go to this store, and to have a smartphone to look things up as you go along. Their vegetable prices are in-line with any other high-service and boutique grocery store and their quality is superb.

Their meat and fish selections are amazing. AMAZING! The quality is almost unbelieveable. This store isn't very close to my home, but I try to make a visit about twice a month, just because of their fish selection.

The staff is always friendly, although not always helpful to me. Cashiers will only point to where they want you to go, some of the stocking and butcher staff don't speak English (and sadly, I never learned any Asian languages). Even so, I make an effort to shop here! It is such a...