Ocean State Job Lot — Attraction in Seabrook

Do not order anything online for store delivery with this company. On May 14th, We ordered a simple but approx $1200 intex above ground pool noted online as being in stock and available to pick up in 7-10 days- well, no notice, no call, no status change online - and it's close to a month later and no pool. We called (was very difficult to get a hold of customer service) and got excuse after excuse - from "computer glitch", to higher than anticipated response to a memorial day sale, to to warehouse and then ship carrier delays- to finally being told (after us continuing to have to check) that it was apparently damaged in shipping to store and we would have to wait even more weeks - yet, they continued to push this same timing online in their marketing. Asked repeatedly to speak to customer service lead- nope, would not transfer me. Called store- store manager said he can offer no help. They will provide no arrival date for pool or expedite another to us. I think we are like 5 excuses in at this point- with a backyard area we leveled out for pool with loads of dirt etc - a summer season that ends quickly here in Northeast, and no contact- nothing. Here is a pic of our yard awaiting the pool. Update: In response to this post apparently (and the response) and after what am sure are more calls from unhappy customers like me to customer service (yes thanks for response below, we try every day) - they have noted a "may ship later than anticipated" on the "order status" page which was not there yesterday - also we learned today although they knew it did not ship weeks ago, said was "damaged in shipping" more than a week ago, they have not yet shipped the pool - weeks and weeks out. Horrific customer service - they keep asking us to just cancel rather than send us what we already paid for - our next step is claim in Better Business Bureau for false advertising and lying to us repeatedly about status (no status ever changed online)- pool paid for a month ago and no date of...

I love this store! I go in there for one thing (usually art supplies or coffee pods) and come out with a cartload of things. They sell a 80-pod case of Boston Best coffee for $25 and sometimes have it on sale for $20. They also have crazy low prices on designer clothes when they have them (I have bought NYMJ jeans for $25, that retail for well over $100, and J.Jill shirts for $10). The employees are super friendly and management seems to appreciate them. They were allowed to stay open when the other stores had to close for Covid 19. Not only did they increase the sales associates' pay, but they also tacked an extra 2.5% on your purchases (you could opt out) to be pooled as a bonus for sales associates - front line, essential workers. I gladly contributed. ...

I love the store, great prices. The staff public relations extremely wanting especially towards black people. I visit the store often, and have to put up with their poor treatment. Last wednesday i visited the store, their computer systems were down, they told me so, with no apology whatsoever, there was another shopper whom they explained the same apology with lots of apology and even offered to hold her cart full of stuff. The manager seems to be the model for this negative behavior. I will reduce my visits to this store, putting up with racist treatment is not fun, especially when one has to drive all the way to do bussiness with them. Above all, this are ignorant employees, i hope the store owners are not...