Deep Sea Sugar And Salt — Attraction in Seattle

who would feel satisfied to open up a box from a local bakery and see a muffin with a giant hole in it? the hole on top is bigger than a quarter and its depth is down to the liner. for a second, i thought some animal or bugs had gotten in and eaten through my order. nope. a sizable cavernous air bubble left one muffin almost half empty inside. did the packer of this order REALLY not notice? 🙄 🤔 check your purchases before you leave because they cant be trusted. too bad i opened the box at home.

i wrote them on instagram last night, with pictures, and they didnt respond, though they updated their page and made a posting this morning. they obviously do not care about their customers or their products.

anyway, i wanted to try their cakes but almost everything was sold out by 3 pm on this last sunday (yesterday as of the time of this posting). i bought what they had - breakfast muffins and lemon pudding cupcake.

the cupcake was nothing amazing but if you like light flavors, this is for you. while i appreciate that it is not as sugary as most retailed baked goods, the lemon taste was fleeting in the cake (almost nonexistent), pudding was runny, and the cake itself was not very moist. the icing was whipped and light but not too airy. all the ingredients combined are okay (icing, cake, pudding) but the dough part was just meh; twas a bit on the dry side and a tad bit crumbly - not something i would have again. the crunchy salt pieces sprinkled on top also didnt mesh with the flavors - the texture is weird. crunchy, then salt blast, then bland cake. if not for the hole-y muffin, i would give them 3.5 stars (a little better than the average cupcake because ingredients taste real) but their quality control stinks.

muffin is mushy and strange. too sweet for cornbread...i dont know how to feel about it. definitely a 2.

i don't think i will be back to try this bakery's cake slices because the cupcake was just meh, especially for the price, and im still in disbelief they would sell a nearly half empty muffin. regardless, they sell out. they dont care to write back customers; i guess they only care about selling out? i personally dont see the hype and will stick...

The cake is pretty good. But their online ordering system makes it very easy to make an error, and they don't have great customer service policies for addressing this.

I ordered a January seasonal. It says JANUARY ONLY on the menu. Oh, but Feb. 1 pickup is allowed? Cool!

EDIT: To clarify in response to the owner below! I assumed that because the POS system allowed this, that this was permitted under their ordering system. It was not clear to me on the website and I did not understand that I had made an error. When I read the FAQs on the website, I could not find clear instructions about this, so I assumed that I was good to go; if it was possible to make an ordering error to that degree, I’d personally warn people about it in the FAQs.

And I’ve updated my review to 5* so it doesn’t affect your score, but so that other customers who assume POS systems are correct do not make the same mistake! The messaging around this was very confusing on the website, especially if you are trying to order on mobile.

I place the order.

A week later, I get a notice that they cannot fulfill my order because February is not January.

Okay, my bad. Well, I really only want that one flavor. Can you maybe put me in on the single-slice reservations for tomorrow so I can just come by and make sure I can purchase a slice? There's only two days left to get the flavor, so I'd like to just reserve SOMETHING ahead. And you'd think just putting me in the slice pre-orders 24 hours before normal orders open would be a no-brainer.

Apparently, no.

They want me to replace the full cake order with another seasonal cake (all not to my taste in Feb-Mar). If I wanted a non-seasonal cake, I wouldn't have bothered to place an order ahead.

Dunno about the logic here, but it kinda made my anniversary a bummer! Seems like a fairly easy fix to help someone feel less bad about a huge downer of a mistake that I made, and should be easily accommodated by the preorder system they use.

Especially while their online order system is allowing customers to place orders that they can't fulfill.

Regardless, they should maybe figure out a better setup on their point-of-sale system for the limited...

The 4 stars goes for the Monster Box of cupcakes, they were expensive but so delicious that I had to go try 4 slices of cake. I had the lemon, the London Fog, the Carrot Cake, and the Rose Cardamom. I liked the flavor on the Rose frosting, but that's about it, could barely taste the Cardamom. I would say the London Fog was flavorless all around and a big disappointment since I love Earl Grey tea. Same with the Lemon, which is my favorite king of cake in general. Would not go back for any of these, the cream cheese was all I tasted, the frosting was too dense/stiff and I like it a bit sweeter, definitely need more of the featured flavor in it at least. All the cakes were dry dry dry. Even with the 'soaks'.

The only good slice was the pineapple carrot cake since it was very moist with large bits of pineapple.

I will go back for cupcakes though!

2/27/25 Update: Went in for cupcakes for myself and my coworkers. Didn't like the selection of flavors today. I rolled the dice and got 3 slices, since folks in line outside chatted me up about how their slices are rarely dry like my 1st experience was.

I got 3 slices: Lemon, London Fog, and Champagne. Either the 1st time I got slices, the cakes were older or it was simply and off day, or they needed to sit at room temp for a few hours...because these slices were absolutely moist.

The lemon was ringing, the Champagne was super moist and delicious, the London Fog was giving Earl Grey tea, definitely not enough flavor, but still very moist.

I could do without the sprinkles/balls on top of the lemon, don't like crunchy texture to my frosting or cake, but also a trivial complaint.

Glad I gave it a 2nd chance on the slices. Not sure what happened with the...