Honda Of Seattle — Attraction in Seattle

I am livid about the service I've received from Honda. I bought my car in 2020 and it the process went fine - there were some errors in the paperwork when buying the car but they were corrected once I pointed them out so I didn't hold it against them. I purchased a used Civic and additional warranty and roadside assistance for 7 years and all seemed great. Flash forward to a month ago, almost 3 years from buying my car. My battery dies for the first time and I think "no big deal, I have roadside assistance." I was wrong. When calling roadside assistance, they tell me I don't have coverage. So I call Honda to figure out what the deal is, and they tell me there are no managers around or people in finance to help me. At that time it was 5pm on a weekday, which was really interesting since I bought my car around 7:30 or 8pm at night and there was both a manager and finance person there at the time. So I call roadside assistance back and try again, and this time they tell me they see my coverage but it's expired and that they can't tell me when it expired... okay. I end up having to use Triple A and pay out of pocket, which really was frustrating considering I spent over $2,000 on a package that included this. So I call Honda again the next morning and (go figure) there are no managers to be found. I eventually get a call from a manager who tells me "someone told me to call you but didn't explain the issue" and after they explain the issue tell me "I'm not sure why they told me to contact you, I can't help". So I then ask for someone in Finance or whoever can help me with what I thought would be a simple task of checking the record. The next day I get a call from Eric in Finance who tells me that I do have coverage (yep, I know, I have the paperwork) and that he would call the roadside folks at their inside number and get back to me. I told him I would be in the next day for service so we could discuss it then and he said he would try to find me at my appointment or would call me. He does neither. I should have called the next day and gotten to the bottom of this as well as a reimbursement for the Triple A I had to use, but I'm a busy human and had already spent over an hour on the phone between Honda and the roadside assistance number. Flash forward one more month, after buying a brand new battery from Honda nonetheless, my battery dies. I do the rounds again. Honda of Seattle: no managers around. Honda roadside assistance: "I have a note in my system about this but can't place the assistance request but can transfer you to someone who can" and proceeds to transfer me to someone who tells me they certainly can not help. I call back and get a different woman who somehow cannot see the notes the last person saw in the system regarding my coverage and after another 15 minutes on the phone tells me she's "exhausted her options" and I'll have to pay $95 for jump start assistance. Cool.. This is my first time leaving a negative review and it is well deserved. Hopefully thid review will incite some action from Honda because I've "exhausted my options." Honda customer service in general...

Against all better judgment, my family purchased a certified pre-owned 2023 Honda Accord hybrid. If you read my entire review, you will see a litany of failures, mostly from Honda's service department. This time around I got a certified pre-owned car That had supposedly had this 182 point inspection. So you would think this car would be great and good to go. Well, it doesn't look like the prior owner had the tires rotated for at least a year. The back tires were basically brand new, the front, worn pretty well. The tire pressure alert on my dash went off so I took a look at the tires and tried to sort out the pressure issue. That was when I realized that apparently tires don't fall under the 182 point inspection. Or at least maybe they inspect the tires but then do nothing. So I just paid 30 bucks to Uber back from Honda of Seattle, waste 2 hours of my day and nobody at Honda apologizes or anything. I'm used to that. If you read the rest of the review, it's a litany of past abject failures and a warning to stay away from Honda service at all costs. I highly recommend Pacific rim, those guys are great!

After not having had my car serviced by Honda of Seattle for the last 5 years because of past ineptitude and poor service, I had to bring it in for some recall work. The last service manager refused to repair my cruise control which lags sometimes as far back as 5 mph from where I set it if I'm going uphill. It does not recover without assistance from me, nor will it maintain constant speed without me giving it pedal assistance. Apparently this is okay and acceptable functioning for Clayton Burtell, the service manager at the time. As I was very upset with the fact that they would not stand behind their product, he told me, "you didn't even buy it here anyway" . Great attitude from a guy who supposedly represents Honda, right?!,

This time around, Honda "service" took measurements on my brakes and told me that my front left brake was sitting at 5 mm and wearing unevenly and that the other side was sitting around 8mm. Just for frame of reference, the average brake pad is around 8 to 12mm thick and technicians who work on brakes have very precise measuring instruments with which to measure brake pads. They also wanted to replace my brake fluid. I just had those brakes replaced last year by Les Schwab. They wanted to charge me $260 to perform brake fluid exchange and to sort out my brake pads. I declined the service and went into Les Schwab who told me that the brake pad that Honda had measured at 5 mm was actually close to 8 mm. Additionally the technician showed me photographs of the measurements. The brake fluid was fine and did not need to be replaced either. I left a review of Honda of Seattle several years ago and just wanted to update it - if you want to get screwed and have unnecessary work done on your car, go ahead and step into Honda of Seattle for their service department, I'm sure they will happily...

2024 Update: 2 years later, I came back for round 3, to Honda of Seattle, I have had such a wonderful experience with the whole team, from my sales team Heath & Will to the finance manager Joe. Since I keep coming back this time I decided to Lease instead of financing, as I plan to have the latest Honda models in the future , this time I got the brand new 2024 Honda Prologue, this is literally a dream car, but the reason I keep coming to Honda of Seattle is that the whole process goes so smoothly, they all explained everything, at this point I consider Honda of Seattle as my family.

2021: I got my first car at Honda of Seattle back in 2016, a Red 2006 Honda Civic coupe, never once did it give a single problem. I loved it so much that it was hard to part with it. I had such a great experience at Honda of Seattle that I had to come back, but not before having some very unsatisfying experiences at other dealerships. Luckily I made it back to Honda of Seattle on July 4th 2021, where I met my sales person, Will Stanton, the moment I walked in he came up and introduced himself and asked me what car I was looking for? I did want a Honda HR-V, but to my luck they only had one Grey HR-V which was gorgeous except I hate grey so I didn’t want because of that. However, before I left, Will Stanton went above and beyond to ask me what qualities was I looking for in a car, which I really hadn’t thought about any, I just wanted and HR-V, I didn’t think about the great qualities a car could have. I was disappointed I didn’t find an HR-V, but then Will Stanton showed me this beautiful white CR-V, he showed me all the cool things that come with the CR-V, that I wanted to buy it so badly, he Helped me through all the process of buying a car, there were a few hiccups that prevented me from buying it but Will Stanton did everything he could to try to help me, after a few hours ,I unfortunately couldn’t buy it. So that was it for me back in July. Will knew I really wanted an HR-V so the moment Honda of Seattle had a white HR-V, Will let me know, so I came back to Honda of Seattle in September 2021, to my luck they had this beautiful brand new 2022 white Honda HR-V, again Will Stanton did a beautiful job in helping me through the process of buying it, even if it took a few hours Will Stanton patiently answered all the questions and concerns I had. And of course his sales team we right there ready to help too. To this day I’m in love with my Honda HR-V! I highly recommend Honda of Seattle for your go to dealership, they are ready to answer any of your questions, specifically Will Staton he is so incredibly knowledgeable in every aspect of buying a car, from everything that you need know about a car to helping you make your buying process go very smoothly. He did such a wonderful job, that he is now my fiancé, not only did I get my dream car at Honda of Seattle but I got my...